Rainier connect

Stay away. It seems they are toggling certain members. Our service was fine up until two months ago. Customer service is no exception either. The techs don't call back and the ladies answering the calls are subpar.

About two months ago our internet started lagging terribly. My boyfriend tried calling multiple times to figure it out and for two days it got better then again constant lag. We stopped using the wifi with our phones and hardlined the TV to it. The only thing it's used for is YouTube. It consistently stops every 1-2 minutes to buffer. We tried to tough it out but it just isn't worth it. My parents left them years ago and we should have followed then.

Money stolen from months of practically no service. I suggest going to century link. They have some great deals going on plus fiber.

This is a pretty conflicted review. On the one hand, I give Rainier Connect a 5/5 for service. I've used them for years, and they always provide prompt and helpful service from an actual human being. No hours of phone trees and tech support scripts to wade through before you get assistance on your real problem; compared to Xfinity or CenturyLink, they're a breath of fresh air.

On the flip side, Rainier Connect's equipment and actual technical capabilities are just second-rate. I ultimately had to cancel when I began experiencing upload speed issues that their techs were unable to resolve. To their credit, they had what felt like a whole team working on just my problem, but after two weeks of barely being able to do my remote work, I just had to go another way.

If these folks ever get the funds to upgrade and can begin offering improved service in the UP area, I'll be one of the first to switch back over.

Offers one year promo rates, then go up rather a lot. The service isn't the best, but does the job. Customer service has limited call hours and is slow to reply online. I had a charge that I was told was dropped, and it wasn't. I'm overall not satisfied, but all internet companies pretty much suck, and there aren't many options.

This company has great customer service. Every time I call they are polite and patient. I love this Company. Frank was very helpful.

I miss Advanced Stream. Nothing but trash internet ever since being forced to switch to Rainier connect. Not worth the frequent disconnect, not worth dealing with their "24/7" service. Straight up not worth it.

We've been using this for over a year now and decided to switch off. The price is high for what you're actually getting. Internet connection often gets lost and speed test results are always much lower than what you're actually paying for. Customer services are great, but it's just their internet that's not worth your money.

I would literally give ZERO stars if I could. I m so over Rainier Connect. I m writing this on my phone as I currently sit here while my internet has gone offline again for the billionth time. I ve had them for years but the last year has been horrible. My internet is constantly dropped or slow. I ve called probably close to, if not at least, 20 times. No one can fix it. I get a different answer every time. The techs and customer service don t seem like they talk to each other. It s just absolutely ridiculous. One tech even told me I need to switch the cord on the back of the modem to a different port every time. Does that sound like a viable solution? I had to finally demand they send someone to my house to look at it. After that it seemed to work better up until about 2-3 weeks ago and the problems are starting all over again. I haven t even bothered to call them because it gets me nowhere. I really wanted to support local business on this one but I m going to have to go back to Comcast because I need reliable internet especially since I work primarily from home. I used to recommend Rainier to everyone but now I will adamantly warn people against them. They are so frustrating.

Ever since we were forced to change from Advanced Stream we have had nothing but issues with Rainier Connect. Cable is fine through them but internet goes out every week or so. It's so frustrating cause everything relies on the internet nowadays.

Worst ever. Period... In my opinion just as dam bad as Comcast....

Our family has been with these guys for years. So grateful for Rainier. Very affordable! I probably only called them twice in the beginning of service but never had any problem or need to call them. Very satisfied customer.