I m search for apartments that goes by your income and this apartment shows up. Very misleading had to wait on the phone for about 20 mins for the rep to tell me other wise.
Portiva apartments are a nightmare and I am counting down the days until I can leave. On July 27th they stuck notes on our doors letting us know that their online payment system would not be working for the month of August. That is four days before rent is due. I was on vacation and fortunately got ...
I have been VERY disappointed by new management (Bell Properties) at this location. Shortly after the take over, we experienced a mass break-in affecting 10+ units. I was contacted by management to alert me that broken locks would be changed on the broken doors (which have since prevented use of the...
I really enjoy living here and plan on renewing in the fall!!
Just moved in, but seems like it s going to be a great experience!
The apartments are beautiful inside and outside, the management is great! Reason i have given 2 stars is because of noise problems. The people leaving above me make so much noise at night time! Its frustrating and very annoying! I complained to management several times but it's like the complaints a...
Great apartments and amenities. The apartment is still in the process of being completed so expect to find no parking, construction work noises, and your personal mail in filing cabinets which is only accessible during office hours. The only thing I do not like is that the mail boxes are not complet...
I love it here! The new management change was for the better! The ladies in the office are friendly and always willing to help me. Maintenance is top of the line. Every work order I've had, has been completed in a timely manner and done right the first time. I would definitely recommend this communi...
Advertised as luxury apartment living but it's far from that. We recently got a new management company to run the building and we thought things were gonna change but they have gotten worse. For 1600 a month I expect to come home to a parking spot, not dog piss in the elevator and hallways, garbage ...
Continued review at #6
6.) The new parking policy states that we must register our cars (fine but I already registered it when I moved in), display our sticker on our back windshield, and we may not back into any parking spaces as they want to be able to drive by and see our plate and sticker. H...
We have been here for a very long 8 months. It has been nothing but issues from day 1 but they make it nearly impossible to break your lease unless you have thousands and thousands of dollars laying around. They offered all of these incentives when moving in and they make you pay those back if you m...
The pool and outside areas are very nice but the noise is horrible. I can hear the people above me all day long and they go to the bathroom every night around 3 am. And it sounds like they re stomping but I know they re just living their life. The lady below has complained about my roommate and I be...
This place is like a resort with so many great amenities and things to do!
Management and staff keep excellent communication, very understanding, easy to work with, care about the community atmosphere and constantly looking for new ways to make things even better!
Maintenance is top notch! Very ...
Portiva is amazing and Darian is the best, she helped us through everything to make it a smooth experience! The amenities are great and the apartments are luxurious
I've lived at Portiva for just over a year - the staff is fantastic! I was moving cities and Heather was so helpful in answering any and all questions I had regarding the property and Jacksonville in general- she is a large part of why I chose Portiva. The maintenance team responds promptly to reque...
I would not recommend these apartments even as a boarding house for dogs. From the regional manager Miss Kelly to the supervisor of maintenance Sam Smith no policies or procedures are followed and work orders are fixed at a disgraceful level of repair. Manager bird lacks any team management skills. ...
Portiva, is the absolute worst apartment complex in the area. Key card didn't work half the time. My mailbox key didn't work either. The staff didn't care at all. They were the most stuck up snobs I have ever met. Please look somewhere else
We really like the apartments amenities and different age group of people living in same community makes it more happy living.I love my apartment layout and specially Kitchen.
My wife and I moved into The Portiva when it was first built. As a business owner for 24 years and my wife in customer service we are very picky when it comes to handling customers. Being that The Portiva was new, we understood that there were going to be various issues. They addressed the proble...
Portiva is amazing! Heather, and all of the ladies in the front office are nothing less than professional, and welcoming. Maintenance has been great with anything needed. We have so far loved our time here, and feel right at home.
Love this place! Apartment is beautiful. We love the kitchen design!! Office staff and maintenance are great.
PLEASE READ: This place has really gone down hill since the new management (Bell Apartment Living) took over. We moved into this place the first week it opened, while still under heavy construction, and loved it. We resigned our lease without hesitation. However, a week after we renewed our 12 month...
Although this community is BEAUTIFUL. Some of THE staff is VERY annoying. Origionally i came and toured the property with Kate and she was amazing and very thurough. Unfortunantely when i applied she was not in office until April 8th so i got put with Deseree. Prior to applying me and my brother as...
Poor response from staff Members
Cheap appliances/carpet/paint etc...
Grounds not cleaned up
No protected mail box, in a filing cabinet available to anyone s grasp
Hectic parking lot, always jammed
Unpleasant environment
Overpriced
Not worth the rent amount requested
I ve lived here for a few months and have a number of complaints. The staff is nice, but...
1. It s dirty. The common areas and hallways are gross - dust balls, per hair and grime. They are rarely, if ever, swept. And never given the deep clean they need.
2. It s like a pet owner magnet. And m...
DO NOT LIVE HERE! Stay far away and don t even give them the time of day. They can t even take care of their current residents at all. They neglect things needed done around the apartment and the community and when you go in there they pretend like everything s just so great the reviews on their w...
WOW!! I have lived in a few apartments around Jacksonville and this one is the absolute best! The office staff are all so friendly and make the move in process so easy! Heather is the best there is! The grounds are also kept clean and I love the doggy dna program so we don t have dog poop everywhere...
You do not want to live here!!! They are liars. That property looks like the projects. Only 2 elevators and you have to walk a mile to your apartment. The courtyard is very small. You can talk to a person in the other building from your patio. No parking, dog park in the back with the snakes, it has...
Delightful! Such a great experience. Everyone is so nice and the neighborhood is beautiful. Can t wait to live here for the remainder of my lease!
Pros: Not darn thing!
Cons:
1. The "so called LIVE team" is a young married couple who are Christian who host terrible "events" and get to live here for free. Not cool. Also portiva requires the LIVE team to be young, married and Christian. What's wrong with an old married couple who are wise and ...
Even in the midst of construction, staff is responsive and super friendly. Took a hard hat tour and cant wait to see the finish product. Location Location Location!!!
Best apartment experience I have ever had! Wonderful staff, grounds are always well kept, amenities are clean and working, and the apartment is very large and modern! I love living here!!
Our experience at Portiva has been great thus far. We workout and meditate regularly and the Fitness and Yoga studio are well kept and have all the functional equipment I need including a Jacobs Ladder and TRX. The common areas/grounds are clean and well kept, and the amenities and floor plans are w...
honestly i am new to jacksonville and i was very cautious about where i chose to live because i ve had really bad experiences with apartments in the past. i found portiva and i m honestly not disappointed at all. it s a beautiful complex with great amenities and even a better community. everyone is ...
I have been a resident since 2017, my experience in the beginning wasn't bad but it was nothing to write home about either. Since Portiva has changed ownership (Aug 2018) my experience has been nothing but wonderful. The staff is always delightful to talk to, and they are very attentive to any reque...
Too bad zero stars isn't an option...because that is the rating I would give for the Portiva.
Do NOT rent from this apartment complex. They will try to lure you in with gift cards and perks but it is definitely NOT worth it. When you have concerns, the staff here tries to make it seem as though i...
Portiva has been a great experience so far. The staff has been very accommodating to my questions and requests and they are always planning great community events. The property is small in size, so everything is close by, and it offers high end fitness center and the units have great looking finis...
The staff at Portiva are always a pleasure to work with! I highly recommend moving here.
Portiva is leading the apartment industry when it comes to affordable luxury living. I fell in love with the complex from the minute I stepped through the front door. The apartments are gorgeous with high ceilings and granite counter tops. The apartment is spacious and the appliances are up to date....
Only have three complaints
-stairs are disgusting, trash all over the place. The Starbucks cup filled with coffee has been sitting in the same spot for over a month.
-Management obviously doesn t care about cleanliness, or they just don t know how to run this place maybe hiring a new property ma...
Best apartments in Jacksonville. Always clean and has great amenities
I have really enjoyed my time at the Portiva. Through the military and traveling states I feel like I'm almost an apartment expert over the last 7 years. The square ft, pricing, amenities, and unique style the Portiva offers puts it over its competitors unless you want to spend an overwhelming amoun...
Love living here. The building is brand new so everything is top quality.
Thank you Monica for the care and concern you showed to me over the issue in my unit. Thank you for helping me to get the problem resolved. Bell Partners is lucky to have you! I look forward to seeing the many positive changes that will start to take place on the property!
Been here for 6 months and its been a great place to live. The maintenance team is awesome!
I have lived here for over 2 years. The amenities here are resort-like! Most importantly, they are very well maintained!
The office and maintenance staff are very professional and responsive. All interactions are done with a smile. I love my Portiva home!
Let me start by saying the new management team makes this apartment complex enjoyable beyond description. Always going out of their way to help ensure the best possible living for the residents. There are consistent resident gatherings, which really allows people to get to know their neighbors. The...
My experience at the Portiva has been wonderful - specifically over the last year. The management team has done an incredible job making it seem like they care about their residents. They are constantly doing things to bring residents together and to offer us the best possible living experience. If ...
MOVE HERE AT YOUR OWN RISK!! Lived here for 2 months and it was the biggest mistake of my life!! They bill themselves as a luxury Community, however, after moving in here you will find out fast they are anything but luxury. Kitchen cabinet doors look like two-year-olds put them together. Cheap w...
The property is so beautiful and the maintenance team is friendly, knowledgeable amd responsive. The front office staff and management have been really helpful and so pleasant to deal with at every encounter.
Although I believe my apartment complex is very nice and has decent amenities, I would suggest others to lease elsewhere. Portiva has good amenities (nice size pool, 24/7 gym and fitness room, valet trash, car wash station, etc.) but one MAJOR thing that has turned me off for this property, is its c...
The first packages I ordered here after moving in from Amazon were stolen. Then I was informed that there are no security cameras by the mailing area because, "management installed about 7 around the complex a couple years ago but it super expensive." Then I was informed that there are also no camer...
I've been living at Portiva for the past 9 months. And I really enjoy living here. I've been searching around many places before moving here. However Portiva is so far the best place to live around Town Center area. Besides convince location; the property offers excellent amenities, 24/7 Club House,...
I m living at The Portiva since it was couple of days opened. I am absolutely amazed with the new management and the great transformation that this place went through. Let me begin with the biggest problem that all residents had with the previous management, Pet droppings. Portiva started a new prog...
How many false fire alarms do I have to suffer while living in this complex? 2nd year into my lease and it still happens! Not only there's a fire alarm in your bedroom, there is an even louder alarm located on tight corridors. You can literally feel the sound hitting your entire body when you go out...
My husband and I relocated to Jacksonville from Toronto in March of this year and have been living at Portiva. There has been a real change in the quality of the maintenance and upkeep of the community ever since the new Management took over. The most noticeable area is in cleanliness. The hallwa...
Fire alarms go off all the time!!!! Only thing burning down is the reputation of this place.
Our new apartment is so nice I want to be fully moved in and living there already! The move in process had a couple bumps with miscommunication, but the front office staff was quick to amend documents accordingly and have been incredibly helpful and welcoming from the beginning. There's a few mainte...
We were lured in with a hefty gift card, but it hasn't been an entirely good experience here.
Parking:
It's the worst part about living here, especially when you come in late. It's really bad unless you live in the back left of the building, nearer to the trash compactor. You might find a spac...
I looked over the reviews and decided to give this place a chance. Every new property has growing pains so why not. This is a beautiful property and has done a fabulous job with the onsite amenities. The apartments a beautifully laid out with huge closests and the bigges bath tubs I ve seen in apart...
I toured this property recently & upon entering the property, I immediately felt like I was home. Everything from the friendly office staff, to the incredible Gym & the beautiful pool and courtyard areas. I was very pleased - I just wished they had screened in patios. Still left happy & had to make ...
My advice, look elsewhere. The only reason hey have a high rating on their website is because they can pick and choose which reviews to post, they don t represent the actuality of living here. This apartment is overpriced, the staff & management are rude and too concerned with getting more residents...
This place is extremely beautiful but do not move here!!! Other than the amenities, its horrible. I have to complain constantly about my neighbors above me and their dog running back and forth past quiet hours. Its the worse. Its so bad my neighbors across from me moved in A MONTH AGO and had to bre...
It's a great place to live and the management team is fantastic!
We recently moved here at Portiva and as soon as you drive in you see how gorgeous the place looks, it feels very safe and the people here are friendly!
From the very first day we absolutely loved it
We are so thankful
That we made It here, Our New
So clean, so quite, friendly neighbors
Before moving into this community, I was hesitant based on the reviews, but the property in my opinion is gorgeous and the staff are extremely accommodating. Desiree and Katie have been super nice to me since I started looking and officially moved in. Desire, especially, is a great leasing special...
Toured the Apartment with Darian in July and moved in late August. Through the whole process Darian was very professional and answered every question along the way- great customer service and very helpful. I am really happy with my experience and I ve recommended my friends to tour Portiva as well :...
If only they could clean a little more. I pay way too much to be living in filth. They care more about the appearance on the outside than the inside. The door has been broken for almost a year.
The stairs still look the same after you claim someone has cleaned it only difference I see is the weav...
Absolutely love living at Portiva! They have the best staff, gorgeous apartments and prime location. Best apartment complex in Jacksonville!
we so thankful that we choose apartments luxury Portiva!
We already have great times, memory, and more coming!
We had our first baby!
Also great staff
We so lucky
I was considering moving here. The reviews are not that great on some issues and the complaints are consistent, so that worries me. The prices are extremely high and the design of the apartments is not anything breathtaking. There are a lot of empty apartments based on the website. I recommend lower...
I absolutely hate this place the people that live over us stomp all the time. This is the worst experienc we ever had. My husband and I have talked with the office three times, nothing has changed .when you can't get rest where you live and pay your rent that's really sad. I feel stressed out .God ...
Karen, Heather, & Desiree at the apartment office were so helpful when I was checking in to my new Apartment ! They expedited the process and were very professional. The apartment is quite nice also, and the grounds are fantastic. I am a happy customer.
Everything so far has been fabulous. Marissa in the leasing office has been amazing and very helpful. Everyone we have met in the community has been very friendly. The leasing and application process was very smooth. We did have a number of blemishes in out new apartment upon move-in, including wate...
I moved in about a month ago and everybody was super nice and professional and always got back to me. Also I haven t had a problem with the packages yet they also have parcel lockers which makes it safer and they are free. And anytime I have a maintenance issue they come in the same day which I neve...
These apartments are beautiful. The amenities are state-of-the-art and the staff is extremely helpful.
Beautiful on the outside and inside but worst location traffic wise due to road construction. Not to mention they want $1300 for a one bedroom, and I thought I was over paying. Assumed this place would be cheaper due to 95/Butler Blvd being your view. Currently paying $1100 for a one bedroom, but at...
My apartment here is great! Amenities are better than most resorts, apartments are gorgeous and stylish. It s the best staff at a complex I ve encountered always willing to help and go the extra mile. Couldn t be happier living here.
I love the gym in this place! It is easily the nicest gym I've ever seen and that really goes for most of the amenities actually. They keep them clean so it makes them that much more enjoyable. The apartments are pretty awesome too. I've never seen a 1 bedroom with a 1/2 bath for guests, but they ha...
The one star is for the granite countertops. Really nice countertops. Other than that, I really did not enjoy my time at Portiva apartments. The security gate was broken a lot. One of the elevators always seemed to be broken. They took out the grass in the courtyard so there weren t a lot of places ...
So so happy with everything about Portiva! I was looking for a safe, and beautiful community without breaking the bank. I came across Portiva and everything about this community goes above and beyond. I had Desiree as my leasing consultant and she was amazing! She helped me every step of the way to ...
Looking to foward to move here. I really like it here.Clubhouse open 24hrs Exactly what i was looking for. I like how it feels like a resort with the nice pool and the other patio for activities. Not a huge and common apartment complex. Starbucks Coffe is a most!! iMacs in the business area... now t...
The one thing that ISN'T a luxury is parking. You will never be able to park near your place unless you get home at 4pm everyday and don't leave. Since it is unmarked, there's probably mostly visitors here (and illegally).
DO NOT RENT FROM PORTIVA! Clearly I m not the only one speaking out about this, do yourself a favor and read the other reviews on here. You will put you and your family in a terrible terrible situation. Look elsewhere and save yourself some trouble. This is he worst place we ve ever lived. My compla...
This is THE WORST place me and my family have ever stayed! I ve been holding off on writing a review because I wanted to give them the benefit or the doubt. My husband is in the military and we have moved around a lot. First, we moved in to this brand new luxury apartment and we had rusted tubs, o...
Yes, it's new and shiny, but this place should not have been open for business yet. If you're looking for some peace, quiet, and consistency then please do yourself a favor and go somewhere else and maybe take another look next year. There are myriad of random noise and construction most days. Work...
MUST READ*** This place is absolutly perfect, we can go on for ever. Are you looking for a great location in jacksonville? Here you have it you have the beach, riverside, downtown, and orange park all about 15 min away. Not only is this place great location but the staff that is currently managing t...