Deanna Fisher

Review of Portiva

I have been VERY disappointed by new management (B...

I have been VERY disappointed by new management (Bell Properties) at this location. Shortly after the take over, we experienced a mass break-in affecting 10+ units. I was contacted by management to alert me that broken locks would be changed on the broken doors (which have since prevented use of the resulting doors for a month or more now).

Management failed to contact JSO to report the incident something they say is not their responsibility however the reporting officer stated they most certainly should have the moment the break-in was discovered.

Management also failed to alert the greater community of the safety breech dispute the many many parking and dog poop emails that have been distributed since the event. To not alert the community of such a large breech is unsettling and lends itself to the question of what else they do not alert safety-wise to residents. In my opinion and those of other residents I've spoken with, they would much prefer to be alerted to these safety concerns so when walking to and from the unsupervised, unprotected parking areas and hallways they would be more aware.

Following the break-in, I expressed my feeling of uncomfortability with the property and the feelings of lack of safety. In discussing the events the day of with the property manager on site, the idea to add a second deadbolt to my front door was suggested and I was assured the team would install ASAP. This was over a month ago, nothing has been done, and I only just received a voicemail from them stating they no longer would honor this due to "structure." Given the locks and handles have been PROVEN to be junk (see mass break-in of 10+ units) you would think another break-in would be more cause for structure concerns than adding preventative methods. Their suggested compromise - to buy a hotel slider and install it to dry wall, something that given all the front doors to units seem to be intended in quality to be interior doors NOT exterior/front, a simple, swift shoulder to the door would render useless.

They site the front gates and a courtesy officer as their security measures for residents but the courtesy officer - whose car was in the parking lot at time - a separate JSO officer arrived to the scene to handle the break-in report. In my time living at this property I have never seen him - only the car. Front gates are limited access but everyone knows, they don't prevent folks from getting in if they want to. Front office described that despite knowing and agreeing that open hallways and enclosed stairwells are the most likely location on property for attacks or potential harm, they have NO plans or discussions planned to better equip those areas with safety measures.

If you are a single lady, I would not advise living here. Or get a big dog and pepper spray because you're on your own.

TL DR: Mass break-in, over 10+ units affected. Management failed to alert police, or other residents of events. Management failed to maintain their agreement to better equip from potential future break-ins. Safety of residents is not a main priority of new management. Front gates and courtesy officer measures are thinly veiled attempts provide comfort.