Keith Jenkins

Review of Portiva

My wife and I moved into The Portiva when it was f...

My wife and I moved into The Portiva when it was first built. As a business owner for 24 years and my wife in customer service we are very picky when it comes to handling customers. Being that The Portiva was new, we understood that there were going to be various issues. They addressed the problems immediately as they appeared.

We were considering leaving because of the frustration of dealing with those changes but the staff was five star. We noticed an increase in customer care and a decrease in problems.

Bell Partners have taken over and they inherited some issues that was here before they came. That said, they started out a little shaky but they have improved considerably. It is nearly impossible to address every problem immediately, however, what I have noticed is there willingness to listen and their ability to conquer the problem within a reasonable time frame.

I believe they have the right management team and over time this property will become a five star property. It is a very beautiful property and I am confident that Bell will get this property to meet those expectations as advertised.

Lastly, I would like to mention something that many people are not aware of. Apartment buildings are not under the same guidelines as condominiums. Condos have much stricter guidelines; such as how much concrete is required between each floor. Noise levels will be apparent in any apartment community and it is very hard to stop the bad habits of every neighbor. I don't want to let Bell off the hook, but this is a problem that it is nearly impossible to fix. The good thing is that they are very willing to listen to suggestions and apply whatever is necessary to make this place as comfortable as possible.