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Average ratingGreat
4.0/ 5

Based on 1,458 reviews

548%
425%
39%
27%
111%
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What reviewers say about PCEL

Generated with AI from 1,458 reviews on Trustburn · updated yesterday

Customers generally report positive experiences, highlighting good value for money, competitive prices, and a wide selection of computer equipment.
What does PCEL do?

PCEL is a local store that sells computer equipment, accessories, and technology products.

Are there any complaints about PCEL?

The lowest-rated reviews mention complaints about slow service, disorganized stores, canceled orders, and delivery delays.

What do people say about PCEL outside Trustburn?

Outside Trustburn, people discuss PCEL as a local store where prices can be higher than expected, though some products are considered suspiciously cheap.

AI-generated from reviews on this page. Verify anything important with the company directly.

G Rem Data
Reviews 1

Shop fast online, but delivery is slow, customer service close to nonexistent and warranty service is useless. After years of buying with them, my experiences for 2016-2017 are the worst, enought not to buy with them ever again (las purchase had a defective part, and after hours trying to get a replacement, I was rudely treated and now they are absolutely silent: lost my purchase). Never, never, never again.

Alex Gonzalez
Reviews 1

At certain times there are good promotions, but unfortunately the attention of the employees is mostly pessimistic and more than the employee Litzy Rubi Macias Leos, who attends very badly, does not know how to solve problems, I do not understand how that job is but on the other hand I want to congratulate the sales executive Alberto Flores who did an excellent job in indicating me by mail, cell phone service, follow-up at all times and help with a promotion that included the product I bought, hopefully this store better, I mention this because in 2010 I was employed and it was a world of difference in every aspect now it is only the surplus of what it was ...

Fredy ALTUNAR LOPEZ
Reviews 1

I would like to put them 0 star.

Purchase made on January 16, 2020, I speak on January 21 to find out about my merchandise and nothing and they tell me that it may take more days for their shipment.

January 27, 2020, no response, no product shipping, no guidance to track my order.

It was a trial purchase, but I have not been attended, so I do not buy there again and maybe my money has already been lost.

Months ago I bought in Doto. Com. Mx and it was a very careful attention until the post-purchase.

Unfortunate edta company. No one should fall into their claws.

It is worse than the IMSS service.

Mixattus
Reviews 1

They appear to be very friendly while they sell you, once you have bought something, the situation changes. If you need to validate a default guarantee of your purchase, wash your hands immediately, if you want to return, after a hyper and thorough review in which they could not find, however much they wanted, way to blame you, or expect to see your money again, they give you a "credit note" so you can spend with them, that is, there is no refund. Once they accepted a refund that I made and I had to spend on something I didn't want because the credit memo also expires and if you don't spend it goodbye.

The biggest proof of the service they give is the various stores that opened in the city and that soon closed. They usually sell very expensive, but most people do not know another place, with everything and that Amazon Mexico gives better prices and a very good shopping experience.

Guillermo G.
Reviews 1

The place is full of things, previously it was better distributed now it looks like a warehouse and I think that the way to buy is a little too late, already gone to buy things that are basic a stack, keyboard etc and I have to do the same row to order and the same row to pay that someone who was for something with variety, some monitor but does not know which or

Myriam Flores
Reviews 1

To buy online for months without fatal interest. I do not accept my card and the staff could not solve it. So I could not buy the product there. By the way I recommend Waltmart that was my second option and without problems I made my purchase to months without interest online. Fatal cock.

Alexiz Huckernmberg
Reviews 1

Good products, lousy staff and customer service, I placed an order as they handle a shipment from 2 to 6 days and after 12 days of having paid for the product, you send me an email to tell me that you have problems with logistics and it will take longer, I call By phone and they don't know how to give me a reason or the day of arrival, how incompetent and irresponsible, I already consider using a cyber gate, which never fails me in their shipments.

Eligio T
Reviews 1

They are very liar at the time of making the shipments to me, they promised to send me 3 to 5 days and I have been waiting for my package for more than 20 days and nothing and they only promise delivery dates and they do not send anything terrible service, never buy here if they do not want to bring a big disappointment

Manuel Avila
Reviews 1

Be careful with this company !!!
I bought a PC case. They gave it to me beaten, scraped, it was missing screws. Looks like they picked it up from the trash. I requested the return by all means (form on your website, telephone, email). They didn't even have the slightest decency to answer. I would not wish my worst enemy to fall for this company slop.

jose luis
Reviews 1

Pesimo place you make your purchase expecting a good product fails you and seek not to be responsible and send you to the manufacturer. They don't listen to you and they don't interest you as a customer. I do not recommend that you buy the guarantees do not make them valid

Gilbert Juarez
Reviews 1

Bittersweet story: It has been 9 days since my purchase, and not even traces of when I sent my order (3 to 5 days to arrive, say on the page but have not even made the shipment). If it were not for the good prices I would be much more upset with this situation. My recommendation: Think twice before asking for something, since the delivery times are not clear and therefore if a product is urgent for you, it will probably take more than 15 days to arrive.

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About PCEL

Website
pcel.com
Categories
Retail