Good products, lousy staff and customer service, I...

Good products, lousy staff and customer service, I placed an order as they handle a shipment from 2 to 6 days and after 12 days of having paid for the product, you send me an email to tell me that you have problems with logistics and it will take longer, I call By phone and they don't know how to give me a reason or the day of arrival, how incompetent and irresponsible, I already consider using a cyber gate, which never fails me in their shipments.