Paramount Acceptance

4.3 · 2159 reviews
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Tony D
Reviews 1
2020-09-28 01:38

VASAFitness. Been a member for a couple years and ...

VASAFitness. Been a member for a couple years and really like the facilities. It s nice to have a place where I can get a full workout. Also the payment place who works for VASAFitness is easy to work with. Would like to have an easier way to update a payment source.

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Chase Horne
Reviews 1
2020-09-27 19:10

Their sleezy rep at the local gym told us we would...

Their sleezy rep at the local gym told us we would only be signing on a monthly basis and that we could cancel anytime. When the gym was not up to par, we decided to cancel. Paramount acceptance told us that we had signed a two year contract and they were not letting us out of it. NOW they are charg...

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Levi Schultz
Reviews 1
2020-09-26 22:14

Havent dealt with them for awhile now, but I figur...

Havent dealt with them for awhile now, but I figure I should leave my review... they took 150 dollars out of my account without even consulting me. Then I find out that once I make a payment to them, in the fine print it automatically sets up auto payment, and like I said, WITHOUT TELLING ME! I WISH...

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Dee Cee
Reviews 1
2020-09-26 18:42

I recently contacted Paramount Acceptance regardin...

I recently contacted Paramount Acceptance regarding my gym cancellation request. I sent a letter detailing my request to cancel my membership and requested a response indicating that the request had been received. Stephanita, from Paramount Acceptance was wonderful in her prompt followup with me and...

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Mel M
Reviews 1
2020-09-25 23:29

I use riviera fitness and have had nothing but pro...

I use riviera fitness and have had nothing but problems canceling my gym subscription. Paramount Acceptance does their billing they have given me the run around. They tell me I have email them to cancel I cant do it over the phone and proceed to give me an email thats incorrect. The email wont go th...

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David Fischer
Reviews 1
2020-09-25 05:07

Charlie was an amazing customer service rep! Solv...

Charlie was an amazing customer service rep! Solved my issue where The local VASA couldnt and went out of her way to help me figure out and offer other options to solve my issue.

My issue was Vasa refused to let me pay for my membership out right and they forced me to pay month to month when I h...

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PAUL DAVIS RICHARDSON
Reviews 1
2020-09-25 04:01

Years ago I had some less than desirable dealings ...

Years ago I had some less than desirable dealings with Paramount Acceptance, but I have had several opportunities to work with them in the last six months or so and they have been GREAT...every single time. Easy to work with, kind and more than fair. Thank you Paramount Acceptance for the great serv...

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Anna Saucier
Reviews 1
2020-09-24 16:00

I canceled my gym membership last month and paid t...

I canceled my gym membership last month and paid the gym what my remaining balance was. I also put stop payments on my bank account for Paramount because I was told by others they would continue to withdraw funds even though I paid my last payment to my gym as I was on a month to month membership. I...

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Payne A R
Reviews 1
2020-09-24 07:14

Definitely zero stars if I could. This company is ...

Definitely zero stars if I could. This company is horrible at communications with gym members. In the past I've sent an email to change my payment due date twice. Both times I've gotten a response back in one day with a confirmation of it being changed. I did the same thing last week two times and I...

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Ashley Sleight
Reviews 1
2020-09-24 04:41

Terrible customer service. Do NOT try cancelling o...

Terrible customer service. Do NOT try cancelling or changing an aspect of your membership through the guys at the gym because apparently their heads aren t big enough to handle a simple system change or even note that it happened...and if you try calling and having them change it and provide stellar...

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Kody McGregor
Reviews 1
2020-09-23 15:47

ALLYSA, my customer service rep deserves 5 stars. ...

ALLYSA, my customer service rep deserves 5 stars. She was great and helped handle all my needs in a kind, professional manner. This company, however, needs a new way of doing things. I have had to call in the past due to my gym's mistakes in mishandling credit card information and my call with Allys...

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Shantae Hansen
Reviews 1
2020-09-23 13:03

The employee was very helpful and understanding wh...

The employee was very helpful and understanding when it came to cancelling my gym membership. My husband and I are moving out of state and needed to cancel our membership this month. After looking into the cancellation, the employee found that I would be paying our yearly gym fee this month, which j...

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Robert Sutton
Reviews 1
2020-09-23 10:11

Do not sign any contract with these crooks. They ...

Do not sign any contract with these crooks. They will not cancel your month-to-month contract unless you pay outstanding balance. Even if you had moved out of state or canceled the contract verbally. Make sure you pay off what you owe AND mail a written cancelation. Then follow-up to verify they...

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Latresecia Watkins
Reviews 1
2020-09-23 03:14

Thanks to Bo, I had paid off my account in August ...

Thanks to Bo, I had paid off my account in August and recieved a phone call stating I still owe payments after my contract was canceled. I spoke to two other reps and they didn't want to hear me out, they just wanted me to pay for two months and then they will cancel my auto renewal. Bo took the tim...

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Christopher Kevern
Reviews 1
2020-09-23 00:48

I worked with Jessica and she was amazing! I was h...

I worked with Jessica and she was amazing! I was hung up on while getting connected with a supervisor and then I called back and she was able to quickly identify my issue and take care of me! She deserves a raise, bonus or promotion!! Thanks again to Jessica!

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Mone Langi
Reviews 1
2020-09-22 12:15

I was just reading all the reviews before I made a...

I was just reading all the reviews before I made a call. I'd say 60% and the other bad. I was a little hesitant to call. But I did, I called right when they opened waited on hold off about 5 min, got a little frustrated, then tried again call was answered in about 1 min. Rep. Answered my call, pulle...

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Cheryl
Reviews 1
2020-09-22 06:26

Jamie at Paramount assisted me in closing my gym m...

Jamie at Paramount assisted me in closing my gym membership account. She listened to my request and gave me the needed information to make it happen -- if only the people at my gym would have been as customer-service oriented! Bless you, Jamie!

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silvana cuadros salas
Reviews 1
2020-09-22 04:20

The worst service that I have ever received. They ...

The worst service that I have ever received. They sent wrong information about my account and made mistakes with it. Beside they have a poor costumer service, most of their workers are impolite, and completely disrespectful. I had a terrible experience dealing with this company, they should really t...

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Matthew O'Dell
Reviews 1
2020-09-22 00:54

I called to discuss a billing issue involving my l...

I called to discuss a billing issue involving my local fitness center account. I spoke to Bonnie and explained my billing question. It soon became apparent that it was a very unique situation and there were no quick answers. Instead of apologizing and telling me that nothing could be done, this agen...

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danny pokorny
Reviews 1
2020-09-21 15:48

My time with you was very helpful I felt like you ...

My time with you was very helpful I felt like you saved my time and I really appreciated that just like everyone else my time is valuable you were quick with the answers to my questions and quick to solve my problems thank you I very much appreciate it

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Randy Johnson
Reviews 1
2020-09-21 11:02

Whitney was all of the customer service things I e...

Whitney was all of the customer service things I expected when cancelling my membership: she was polite, she offered all the information I asked for, as well as more info that I had not asked for, but was relevant. She was prompt and efficient when helping me cancel, and did not try (excessively) ...

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Alexandra Walker
Reviews 1
2020-09-21 06:58

I have had the worst experience ever with these pe...

I have had the worst experience ever with these people. I renewed my annual gym membership with a deal on paying a year in advance. Someone wrongly created a second account for the new year. Later I found they were still drawing my monthly dues on the first account. Despite emails and at this po...

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Barbara Burke
Reviews 1
2020-09-21 04:13

Today I spoke with VASA representative Hannah rega...

Today I spoke with VASA representative Hannah regarding inconsistencies in my account. She expertly resolved the problem with respect and professionalism. I did not feel challenged or hassled during our interaction. It was a welcome customer service experience.

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Alexandra Johnson
Reviews 1
2020-09-21 02:53

I called and was given the info I needed to cancel...

I called and was given the info I needed to cancel my account without any hassle. They didn't try to convince me to stay. They were able to assist me quickly and responded to each email within minutes. Overall, they had great service.

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Gustavo Duenas
Reviews 1
2020-09-20 01:33

I called in January to have my buddy pass membersh...

I called in January to have my buddy pass membership canceled and was told bt customer service that they would cancel the plan for me and it is now March. I was not only charged for January, but also February and March.

So when I called in March To Ask them why I was still being charged they said...

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kimala pyne
Reviews 1
2020-09-19 10:14

I was VERY VERY Frustrated to say the least by the...

I was VERY VERY Frustrated to say the least by the time I was transferred to Bo my C.S Rep couldn't seem to find ANY of the info. that was needed to get anything accomplished... Bo was willing to go the extra mile for me and dig for what I needed and found it! Made my day!!! He was competent and ver...

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