Mid-Atlantic Waterproofing

2.3 · 24 reviews
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Mo Haze
Reviews 1
2020-09-28 12:16

I had no problems with this company for the last 1...

I had no problems with this company for the last 18yrs since they installed my sump pump. Customer service was always polite and 2 times I needed a tech they were on time and professional. However, Mid-Atlantic is no longer in business. All numbers are disconnected.

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Mark Lemon
Reviews 1
2020-09-07 17:16

I have never been treated worse by a company. I un...

I have never been treated worse by a company. I understand that sometimes things don t work out with a project but the lack of accountability is astonishing. After the job failed to be completed properly, they simply say sorry which does nothing for my ruined carpet and drywall that I installed in t...

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C
Chris
Reviews 1
2020-08-21 17:46

I have called 9 times and secretary screens the ca...

I have called 9 times and secretary screens the calls. I leave a message but nobody returns my call. Terrible company and my basement flooded badly after their service. They can t find me in the system. Imagine that. Do yourself a favor and go elsewhere

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Toby Rabbin
Reviews 1
2020-08-12 12:34

They use fear tactics when you are most vulnerable...

They use fear tactics when you are most vulnerable and they say you need way more work done than necessary. We were quoted $17,000 to install drains all around the house and backfill under our steps when all we needed was a new sump pump. Don't sign any contract until you get more estimates.

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S
Stephen Varney
Reviews 1
2020-06-05 14:09

I asked them to come to the house for an estimate....

I asked them to come to the house for an estimate. I had a good idea already of what needed to be done. The salesperson was there for over 2 hours. I could not get him to leave, despite asking him to repeatedly. He insisted on sitting at the kitchen table to write an involved proposal that he ins...

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D
Daniele Hill
Reviews 1
2020-05-03 17:19

Worst customer service ever! I'm still trying to g...

Worst customer service ever! I'm still trying to get a claim settled and my home fixed from a May claim. The whole thing cost me a contract on my home and a home owners insurance deductible and it's still not fixed and people won't call me back! Think twice before choosing them.

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Cynthia Fenton
Reviews 1
2020-04-19 22:13

DO NOT USE THIS COMPANY!!! I spent thousands that...

DO NOT USE THIS COMPANY!!! I spent thousands that I didn t need to and they had still tried to convince me that I needed even more work done. Three years later I had to pay another plumbing company to fix their mess after they were totally unresponsive and stopped returning my calls. The sump pum...

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Bubba Farmer
Reviews 1
2020-04-17 08:50

After going back and forth with Mid-Atlantic and t...

After going back and forth with Mid-Atlantic and them trying to sell me a chimney wrap which isn't anything more than what they have already done, I finally agreed to let their tech come out again. We setup a time for the tech to come out between 2 and 4 pm. I arrived at my house at 2:10 and he wa...

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F
Farrah Khan
Reviews 1
2020-04-03 03:29

I am a customer of Mid-Atlantic. We had a contract...

I am a customer of Mid-Atlantic. We had a contract with them to install 2 sumps pumps and new drain tiles under our basement. Their product might work (after they thoroughly do the work) but the headache, lack of responsibility, and implication that they are not responsible for things in the contrac...

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J
J Green
Reviews 1
2020-03-27 09:41

I initially contacted Mid-Atlantic to provide an e...

I initially contacted Mid-Atlantic to provide an estimate for waterproofing my basement. I had a leak coming up from the cove on the floor on an interior wall. I was told I would need to add a third sump-pump and trench my entire basement to add a weeping hole system, they quoted me an initial price...

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V
Victoria Kraus
Reviews 1
2020-03-06 19:31

This company does not honor their word, commitment...

This company does not honor their word, commitments, your time etc. Broken appointments, no shows, no return phone calls. Spent over 10k and problem still exists and we can t get anyone to correct the issues. Staff quits and leaves no written description of what has to be done. Managers have made pr...

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L
Lady Bestest
Reviews 1
2020-02-05 02:18

To Whom It May Concern:

To Whom It May Concern:

I am writing concerning the company Mid-Atlantic Waterproofing located at, 9145 Guilford Rd, Suite 180, Columbus, MD 21046. With trust in the company, I had them to come out to my home to do evaluate and perform repairs within my home.

However I was only left feeling de...

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C
Cleaver King
Reviews 1
2020-01-13 00:24

I scheduled an appointment on June 25th with this ...

I scheduled an appointment on June 25th with this branch of the company for today 7/23 between 9:00am & 11:00am. Sense this appointment was scheduled during normal business hours It was mandatory for me to take a vacation day from work. On the morning of my appointment I waited around the house from...

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Tristan Merson
Reviews 1
2020-01-11 20:23

They are awalys spectacular they do amazing work t...

They are awalys spectacular they do amazing work there service is so fast and I don't know what I would have done with it them when the basement flooded the inspector came right out gave me a great price in a new waterproofing system and then the work was done super fast 10/10 would recommend

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Melina Aybar
Reviews 1
2020-01-10 10:47

Mid Atlantic did work for us a few years back. Aft...

Mid Atlantic did work for us a few years back. After a complaining several time they finally came out and re did the work. Recently we had an issue we a sump pump under warranty and they have been giving me the run around including giving me an appointment and they never showed up. Since they missed...

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