Cleaver King

Review of Mid-Atlantic Waterproofing

I scheduled an appointment on June 25th with this ...

I scheduled an appointment on June 25th with this branch of the company for today 7/23 between 9:00am & 11:00am. Sense this appointment was scheduled during normal business hours It was mandatory for me to take a vacation day from work. On the morning of my appointment I waited around the house from 8:00am until 10:30am at this time I decided to call the branch and see what was going on with my appointment. To my surprise they found it difficult to identify my account in the system so I happily gave them all of my information again. After being put on hold about 4 times they finally found my account and which senior inspector I was scheduled to meet with. It turns out that he claimed he called multiple times in attempts to reschedule however I did not receive a voicemail, missed call, or even an email for that matter. I feel my time has been wasted due to the negligence of this office and company. Please be aware that this companies communication skills are lacking. I would recommend calling the office a week prior to an appointment just to make sure you are still scheduled. I am disappointed that I had to go through all of this just to reschedule my appointment for a later date. Hopefully it is not canceled again.