Farrah Khan

Review of Mid-Atlantic Waterproofing

I am a customer of Mid-Atlantic. We had a contract...

I am a customer of Mid-Atlantic. We had a contract with them to install 2 sumps pumps and new drain tiles under our basement. Their product might work (after they thoroughly do the work) but the headache, lack of responsibility, and implication that they are not responsible for things in the contract pushes me to say DO NOT USE THEM.

*They are VERY pushy about getting everything paid before they finish the work. Like, I got calls from 2-3 receptionists, the salesperson, the project manager, and a few others. They had not scheduled to complete the work before they asked for the money (and sometimes a few times a day).

*They have salespeople (Matt) who are pleasant and make you feel confident about the product and workmanship. This was not our experience during execution. We were told there would be no contractors and that everyone was employed via Mid-Atlantic (one of our concerns as we wanted to ensure all workers were licensed and ensured). MA employed contractors to complete the work. The salesperson is trying to make the sale and will say what he needs to sell the product.

*Mid Atlantic created three building permits for the work. One (the electrical) failed because they did not do what was stated on the permit. They never followed up with correcting the inspection (from September 27) and now, 4 months later, I am still trying to get them in the house to fix the electrical work. I am getting attitude that this is not part of our contract and implying they are doing this to be nice. However, this is part of the sump pump installation.

*The receptionists, while tersely polite, are terrible to speak with. They are condescending and impatient on the phone as you try to ask them for help. They take their time in responding to you (the general wait is 2 days) and usually you end up speaking to 2-3 receptionists before anything happens.

*After the initial sump pump inspection, the workers did not turn the sump pump on (as owners, we had not yet been trained on the equipment). That night it rained and the whole basement flooded, worse than before installing MA materials. This fully ruined our belongings, including a mattress that was soaked through with water. We had them take $500 off our bill.

*After our basement CONTINUED to flood, it took 2 months to get someone in the door to correct it - and only because I followed up repeatedly. There was one gentleman who understood my frustration but he's too busy to be really of service.

*The workers who came were surly - they all seemed to have a chip on their shoulder for having to come to the house again and again. Possibly if they'd been thorough (finding and sealing cracks, not leaving the sump pumps unplugged, etc) they would not have had to come again.

*The workers take no care for your property. They ruined our lawn, dragging materials around it. Also, our salesperson Matt had stated that they would be cutting up the drywall, but did not say it was our responsibility to remove the debris (we had to talk to the project manager about clearing it away as the workers told me they would do it, then the PM was renegging, and all the while claiming they were contractors who had no authority even though we were told they were all "employees".)