Stayed here for a while in Sydney for a friend's funeral. Elise made our stay the most comfortable it could have been. Her customer service was outstanding. We highly recommend staying here, not only for the price but for the best possible customer service. Anything we needed, she was there. Elise i...
Staff were amazing Elise the assistant manager went out of her way to assist. Rooms were very clean, restaurant in house. Food was beautiful and fresh. A definate great place to stay if your want ing a weekend of racing or any events at race course. Woolies across the road. Very convenient
Room was filthy, mold in shower, stains on carpet and curtains, dust and dirt everywhere. But the reception staff are wonderful and it's a good location. The staff made this place 3 stars if it wasn't for their great customer service and kindness I would have rated 1 star based on just the room itse...
I love this hotel when i have business in Parramatta...
Great car park for country visitors..
Restaurant menu is fantastic..
We've been here a few times and Elisa has been fantastic and looked after us. Her service is very efficient and genuine. You can tell she really gives 110% to her job. Thank you for your customer service at the front desk you have always been super helpful.
I have checked in on a long weekend after 3 hours i have called them for room service and after that, i had the worst experience in my lifetime. Lotta ( duty/night manager) told me we are not providing room service. They are not even offered water. She was the rudest person I ever met. She refusing ...
I have stayed at Parramatta Mercure on several occasions and have not been disappointed. Staff were very friendly, especially in bar and restaurant. Room comfortable especially on 7th floor. The only issue was the slowness of the meals both in restaurant and room service. Apart from that I look forw...
We paid $105 for a double room the first two night then $99 the remaining two. I understand this room is cheap however cleanliness is key and the cleanliness is at a low level. The carpet, walls, curtains, and chair provided we re all stained. The beds could use proper doona covers and an investment...
The customer service is first class.
Good rooms clean great shower.
Great pool and tennis court.
And good Price close to shops
Will be staying there again for sure.
Payed $ for on-site parking for my car to be safe rather then out in the open and when I got back to my car someone had hit my car from behind abs did not leave a note and I ve chased this up with management for weeks and they each said one thing on different occasions saying that they could give me...