Lionel LLC

3.3 · 33 reviews
lionel.com Write a review
R
Right USA Now
Reviews 1
2020-09-12 02:17

Customer Service Agents are hateful. Act like they...

Customer Service Agents are hateful. Act like they don't want to work and not very friendly. Poor communication skills. Email responses with 4 or 5 words. They've at least resolved my issues & questions in the past. I'd like to do more business with Lionel but need to call them if I want the Wooden ...

Read full review

C
Chris Adams
Reviews 1
2020-09-11 05:11

It be nice after spending $70 on a diecast to GET ...

It be nice after spending $70 on a diecast to GET IT OUT OF THE BOX!! This is absolutely ridiculous that every time I purchase one of these that I can't get it out and have to destroy the box, do you even listen to collectors who are the ones that are buying your products? These boxes suck and I kno...

Read full review

M
Mmpcollectibles MacDaddy93
Reviews 1
2020-09-06 12:31

Outstanding Performance, Huge Inventory, Fast & Fr...

Outstanding Performance, Huge Inventory, Fast & Friendly Checkout, & New this Year they have what's called "Lenny Buck's" for every $50.00 spent here this weekend $5.00 in Lenny Buck's is earned to be Used @ the new Lionel / Racing Collectible Clubs of America @ their New Retail Store Located in Co...

Read full review

B
Brett Worsham
Reviews 1
2020-07-21 13:00

Awful quality, prices, and customer support. Cance...

Awful quality, prices, and customer support. Cancelling orders is an absolute pain, quality of diecasts are terrible based on prices. Cars have chips, broken chassis, wheels uneven, etc. Employees online take forever to respond, and employees in the store have no idea what s going on. For a $50-$150...

Read full review

B
Brandon Moore
Reviews 1
2020-06-17 17:38

Horrible experience, order over $500 in cars with ...

Horrible experience, order over $500 in cars with and 3 come broke and one scratched. Call Lionel and they exchange 3 luckily they had those but one is sold out. So basically it's send the car back or deal with it. Before that I ordered a car they send me the wrong finish again sold out and they tel...

Read full review

B
Ben Clark
Reviews 1
2020-05-01 03:43

Terrible company to do business with. I have been ...

Terrible company to do business with. I have been in the hobby 20+ years and never have been treated so poorly. They have quality control issues that they refuse to address and have started shipping product out with no padding in a flimsy box. They blocked me from their social media pages for sharin...

Read full review

J
Jerry Eddings
Reviews 1
2020-03-03 23:34

So rude! I call to ask a question that 2 operators...

So rude! I call to ask a question that 2 operators have told me to keep calling and I'm dismissed as a snobby answer. Your company told me to call and ask twice as they often come in early. But this operator dismissed me didn't even look them up like the others did. Horrible customer service rep.

Read full review

T
Theodore Gatto
Reviews 1
2020-02-19 19:11

We placed an order on October 15th from Lionel in ...

We placed an order on October 15th from Lionel in NC for a train set for our grandson. I called October 31st and was told it would ship "tomorrow morning". We still had not received the train on November 12th so I called and was told they would ship it "tomorrow morning". I told them to cancel th...

Read full review

M
MiAtCh
Reviews 1
2020-02-15 16:50

Worked here in the warehouse and our boss began tr...

Worked here in the warehouse and our boss began treating us very poorly and fired all of us temp employees after he found out he had cancer. I felt bad for him but we worked really hard for him and we were just let go without warning etc. The place is pretty small and the workload fell on us tempora...

Read full review

J
Jake Davis
Reviews 1
2020-02-11 18:08

Disappointed in Lionel. After receiving an email s...

Disappointed in Lionel. After receiving an email stating both of my items had shipped, I received another email two days later stating one item was out of stock and would have to be refunded. I attempted to cancel the whole order because I wanted both items together and was told I couldn't because o...

Read full review

A
Adam Holcomb
Reviews 1
2020-01-04 05:39

Ordered a car on 5/30 and still haven t received a...

Ordered a car on 5/30 and still haven t received any communication on the order 6/12. I called to find out why and they stated my credit card declined the purchase, even though I received a confirmation email on my order?!? I m a 38yr old NASCAR fan ordering a $75 Austin Dillon CC600 car for my bar...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn