Adam Holcomb

Review of Lionel LLC

Ordered a car on 5/30 and still haven t received a...

Ordered a car on 5/30 and still haven t received any communication on the order 6/12. I called to find out why and they stated my credit card declined the purchase, even though I received a confirmation email on my order?!? I m a 38yr old NASCAR fan ordering a $75 Austin Dillon CC600 car for my bar during a pandemic, I m very surprised to hear my card declined.... No communication about this, even though they have my email and phone # in the profile they had me fill out online. It took me calling them 3 weeks later to find out they closed my order out. Customer service told me to go back on and try to reorder, so I did on 6/15 using my debit card this time, I still don t see any charge to my account and I have very low expectations that I will ever receive my order. This company seems very disorganized and unprofessional and could care less about getting business$