Lebara

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The possibility of adding 5 riyals and more.

In one short sentence "Conartists", should be stripped of their UK license by OfCom

crooks who do not return funds owed to customers

being a student in London, Lebara is the best mobile service with no contracts and affordable pricing. calling India is cheap and ordering sim online was simple and easy.

My sim has just stopped working and i really need that number working as it is my verfication method for many things. I tried to contact with no luck. Im am disgusted that you cannot contact them for free when you have an active bundle (calls, text, data, and worldwide calls) surely you should be able to contact any provider for free when this is the case. I really need to speak with an advisor to try sort this out asap. But will this happen? Your guess is as good as mine!!

An easy activation and setup with move of number, arranged with the assistance of a very competent, polite and helpful member of staff.

I have read previous comments about this advisor Ain, I myself have had my experience with her and can agree she is an excellent and a credit to lebara. Just on my experience with her I would recommend lebara to anyone who is looking for top service and excellent advisor and security.

Bought a sim card and a voucher for 5 ponds.
Sim card isnt working and they dont want to give my money back!!!
New way to rip off people

This is a Cheater company, the whole agenda is to loot innocent people.They dont deliver what is promised. There are many other mobile companies out there, guys save yourself, toss this company.

The service I have had from Lebara both as a network and as customer service has been appalling. I got a deal from Money Saving Expert website but nothing is worth confused messages from customer services when I call, the threat to cut me off and now I am travelling back home in the UK and I've no data though I know I haven't even used half of my allowance.

Themost ridiculous and client-unfriendly mobile network i have ever had any contact with

This was great after a muddle up with two SIM cards and Emails all was sorted
Great many thanks

Nitisha was very helpful resolved my issue smoothly in such a professional way, much appreciated

I wish there were an option for zero stars. I was scammed out of 20 for a sim card and 5g of data. Never got the data. Lebara refuses to make good on it. Thank god for Lyca. No problems with Lyca Mobile.

No phones lines to customer service for 3 days no explaination given

Lebara is the worst network company ever, you cannot even call Lebara to lebara is run out of calling unit and will have to pay to call customer service! I do not recommend if you don't want to be hurt! The only good thing is it's relative stable internet.

Your advisor was very helpful and the process very straightforward.
Thank you

Prompt help porting over my number, super fast and really easy. Friendly representative and no messing around.

Just absolutely awful. Avoid any dealings with Lebara. I've only been with them for a couple of weeks, after switching from EE for a pay as you go at Lebara, what a huge mistake that was. Have had to contact Lebara's customer services numerous times over the past weeks (which I was billed for each time) for basic SIM problems and each time there's been some "technical problem" with their systems which they take several business days to resolve for me, leaving me all this time without a functioning phone. Apparently now I'm going to have to wait for 4 days (for what was initially promised to be 2h) for a PAC code to move away from them.

Worst .. never purchase this.. i yestarday bought sim from New Delhi Airport and they said all calling local + INDIA ISD calling will be free once you reach UK + 10 GB data free...nothing at all is working.. + sim costed me 3000 rs .. Waste

I got a sim card with supposedly one GB of data. Ran out of data in two days, with normal checking maps and searches. Shite.

Very helpful customer service, I found them very patient and friendly.

Lebara is a truly poor choice of network provider and please do not waste your time even using this network.

This was a real quick help. Really appreciate this chat based support. I don't need to wait on line and stuff. Thanks Guys.

Lebara services are the best. Really happy as a costumer of Lebara for more 3 years.

I don't understand how they managed to even get a 2.2 star rating. The worst phone company ever!!

we are finding we can not get through help line. having problems with setting internet.....POOR SERVICE

Great customer care service.
Thanks Ashish!!

helpful service, hope to receive a new SIM, the one i just got doesn't connect to the network.

Easy to transfer to, the app is easy to use and works well. Fantastic price

In Netherlands they sell internet bundles, which work only within the country and not in other the EU states and they dont't even make you aware of the fact. I believe this is against the EU regulations! Moreover, their customer service is very poor. Don't use their services!!!

The most scintillating place I ve been,awesome ambience, wonderful people, and lovely experience, regards

Very helpful and quick responses. Good.

Thank you very much to Kristin

Online chat was quick, easy and helpful for mobile number portability assistance.

Joycee - Very helpful today for my friend Beryl. Thank you

They charged my debit card twice without actually topping my sim card, the worst service I have ever experienced

Lebara is robbing customers with a $1 debit fee on every purchase. My family are I are sick of being robbed by this company (more than 10 times), we're leaving and joining another network that does not take out an extra $1 every time we buy credit or data. This is stealing, customer support does not care. I hope the CEO of this company realizes that this is illegal. If millions of customers are robbed with the same debit fee, you do the math. Stay away from Lebara, I will be warning everyone I know.

Thank you for your service, today I was really happy when I called and got what I wanted. Within 5 mins, you guys are the best and Ive been using Lebara for about 4 years and it's been an amazing time! Thank you again

Fraudsters worst service ever taken abbo with 5gb internet get unlimited which I have to pay a lot more for

Nitisha answered my question without any problems. It s a pity my emails were not answered as efficiently.

I will activate my plan at a suitable moment when my most important contacts are not inconvenienced.
.
Please thank Nitisha again for me.

Joycee's help was quick and got my sim reactivated in no time :)

(-5) If you dont want to screw yourself then keep away from these cheats. They didnt activate my sim even after 1 week, its a nightmare. No customer service. Many of their partner shops mentioned on the website are fake. KEEP AWAY.

Very helpful lady, she helped me porting my number to Lebara network, thank you

Hello Lebara I made a top-up of 20 by Paypal but I made a mistake and I sent the credit to another number how and apparently the same number does not work how to do ??

Pathetic Website/app. There is no description for few recharges at all. Need to call customer care to confirm and sometimes they are also not sure what will you get.

Ripped off mobile company
I am not recommend to anybody

They blamed on their computer system which i think 10 years old can make a better excuse.

This is their fault and they still not willing to refund any money back or taking any responsibility of ripping off people's money.

This company is ripped off, wasting your time, Money, energy and very disappointed.

Customer service is not comparable to service. Do not deal with the customer's problem, the same answers all the time, no explanations, poor speech understanding!

Excellent customer service by Aditya Jamkhandi. Very good knowledge. I highly recommend Lebara for the good network signal, very good bundles & very easy to use app.

Worst coverage ever. I loose signal when I am in the middle of a city. Internet speed is like a snail. OMG, I will change providers ASAP !

Super really fast service chat. Kristin was really friendly and helpful.

The person was quick and friendly to help me out with my refunds. Great job.

RIP OFF !!!! DO NOT BUY !!!!! This company is a blatant rip off for people just landing at the airport. DATA DISAPPEARS AND THERE IS NO MOBILE CALLS !!!

Data didn't work even though I had done top up in morning..

hi I want to thank you for your help it was very nice very fast thank you one more time nitisha you are super :)

The transmission of program is long by WIFI in Paris region (Dept 93, SEINE ST.DENIS). We wanted you to change the model of box like genre Freebox, new wireless wifi box. We wanted to know if we are currently shipping the box Lebara other than the European countries, ie, Reunion Island, Madagascar, Ile Mauritius, South Africa, America, Belgium, Neerland, etc. Thank you.

Lebara well come into the world of crooks you have such stupid people who always tell you the same things he promises bonuses that l have never seen he debits you all goes and when have their request they do not understand and me even more

Topped up nu credit through the app several times and it didn't top up!!!!!
70 euros lost.

Customer service did no pick this up after I mailed the proof of payment!!!!

Idiotic service. Asked to transfer credit from one Lebara SIM card to another, before I transfer the old SIM card number to GiffGaff. They gave me the wrong instruction. Result? 20 Pounds credit lost and nothing customer service can do. Idiotic!!! Stay away from this company!!

I bought a number from those in Ebay for 300, - and had 20 euros credit. After 4 months in the audience I come back and the phone number is no longer active, SIM card switched off. But in the Lebara app my phone number still shows, credit is gone! Do yourself a favor and go somewhere else ... If I get my number back from them, recession will be adjusted.

Expensive and cheap
#Melbourne

I reloaded 20 of communication credits on my Lebara SIM card on March 16th. After 2 calls to Africa on March 21 I had 8.27 of credits. Since I did not use my credits ... I consult my credit today and there patatras it remains to me only 6,88 !!!! but where are the difference ie 1.39 !!! ??? It's called flying! of the scam! It's MINABLE! ALREADY THAT THEIR SERVICE IS EXPENSIVE, IT TAKES YOUR CREDIT SOFT !!!! And this is not the first time I notice this !!! ADIEU LEBARA !!!!

Took me 35min on the phone to get the configuration to use mobile data. Then one day later my 10GBP disappeared even though I barely used the phone. Now spending another 30min on the phone to get my balance back... This company is so bad I can't even start describing it

I got the Lebara sim from India before coming in to UK. It's just 4 days and I have already lost over 30 pounds. Not sure how the company bills. Within no time, I get an alert that my balance has gone below 2 GBP. Just sceptical to use this sim. I wish someone from Lebara reads this and explains and compensates.

Customer service 0 stars (unfortunately not available). Problems with identification.
Finger away. Never again .

Kristin : you did a great job, i made my porting process very easily because of you , and i appreciate Lebara network aswell , thank you so much

Very polite and helpful advisor! Firm and fast service. Thank you !

Pretty good customer service. Great plans to call international

Really people
Cheap is expensive, stay away from Lebara
It seems cheap because they convey it that way
I just top up 10 euros, so you get 20 euros calling credit
But if you accidentally go on the internet and you no longer have any mbs, they will deduct that from your calling credit
And that while I have unlimited internet on my other phone. Have sent emails I would be called back by the customer service nothing heard
Therefore no Lebara for me anymore
Really don't do people you will regret
NO LEBARA

Impossible to contact. Charging random rates for Internet. What a con