Lebara

I dont mind their product as they are good value but customer service is terrible. If nothing goes wrong it is a good product but the day something goes wrong you will be stumped. There is no way you can connect on phone as the wait is so long (runs into over 10-15 mins) and the online alternative of web contact is terrible. Been out of phone for 4 days now and they have not bothered to do anything

I've been using them for almost a year and I've never used the 500 Mb data I get with my subscription each month. I was having problem trying to setup mobile internet today, so I decided to call customer service. I can't imagine I was charged for trying to speak to a customer service agent. I hadn't even spoken to any representative before I was informed I'd be charged 19 pence per minute(even a higher price). Ridiculous. I ended up cutting the call so I don t finish the little calling units in my account...Other than that I'd say they're fairly okay(not that I've used any other mobile networks in the UK).

SIM card for 10 30 starting balance but does not order it 0 ziro niyente nada because of 30 cash only ashing not even on paid hotline 0180-01805 man can wait 15min right rip off finger away from lebara, the 2 star only for package

29.90 plan has worked well for me in Australia, but the overseas services used to be good now is too expensive, don't buy the mini-mega plan my $24.90 disappeared in one day!!! Will never buy overseas credit And do not use ur credit card with them, I have to cancel my credit card and get new one,

Twice requested for a damaged Sim card replacement, still waiting for a reply.

Call centre handler very good sorted out new sim with no problem or payment. Trouble was id been trying to do the same thing via email for 2 weeks and they wanted to charge me so i spent what little money i had on a top up i didnt need to purchase. thanks lebara!

I got a Lebara sim card at Gatwick airport. I regretfully bought a 30GBP sim card which was supposed to last me the month by providing me with 10GBP data. Alas, the following day my data plan was exhausted. Apparently there's some fine print explaining that you need to not only enable your phone but there is another step to enabling your plan otherwise your 30GBP is assumed to be pay as you go. Their setup instructions are poor and seem to have tricked others after a browse of the internet. After discussing my issue with their customer service, it seems like they are aware of how this is broken, but they don't care enough to remedy the situation. Their advice was to give them even more money (!!) I commonly get local sim cards and have done so in various countries across the world and this was by far the worse experience I've ever had. I strongly recommend that you avoid Lebara. The setup instructions on a Three sim card are far more straightforward and their customer support far superior. The low reviews are justified. Update: I finally got assistance from Lebara via e-mail. They were much more useful than their Twitter staff (which is most strange) and they accepted that I was not aware of the activation process and we've resolved it in a way I am satisfied. However, I'm still very concerned that I was only able to fix this because I am English speaking. I worry that non-English tourists not familiar with their brand and how it works could easily throw away money and fall into the same problems. Lebara - please work on your onboarding customers process!

The SIM card is good - I am very satisfied. The customer service does not hear my request and automatically repeats the same answer. My concern is not heard.

Have used Lebara for a few months in Brisbane. I live near Fortitude Valley and use my phone around the CBD mainly. The call quality is decent but the mobile internet is horrendous. When it works it is acceptable but everyday it would frequently cut out or be far too slow. Based on this alone I have discontinued my service.