Based on 10 reviews
Leatherman tool group manufactures multipurpose products and multitools to help solve everyday problems, with manufacturing based in Portland, Oregon.
The reviews on file mention specific complaints regarding customer service, including a matter-of-fact negative attitude from a phone representative and aggressive handling of shipping delays and warranty inquiries.
Outside of Trustburn, people discuss the legitimacy of the company's website and highlight the fantastic product quality and warranty support, with some users noting specific tool models like the Wave and Skeletool.
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Tim Leatherman is a man of honestly and integrity. He will never stop improving the company and he's a personable humble guy. I broke one of my multitools and they replaced it no questions asked. I will only buy Leatherman multitools. They're also committed to keeping their manufacturing in Portland Oregon.
A high quality company that stands behind its warranty. The best in the industry.
Amazing! I ordered my man a customized wave+ for out anniversary and it did not disappoint! Superior quality! Also arrived within days of ordering it! He loves it!
9.18.18 UPDATE: my Charge + TTi is now my EDC! I wanted the highest quality multi-tool ever made, so I got it. Previous review below is still true regarding the customer service at Leatherman; owning 10+ Leatherman multi-tools and an array of accessories, I finally needed to replace one of them, my Juice XE6. The bottle opener/wine opener snapped off. From me showing them what happened, to a brand new Juice XE6 in my hand, it took roughly 20 seconds. Unbelievable customer service and warranty, just like I knew and expected. Simply the best multi-tools made! They have the appropriate tool for all ages. Just find the one that suits your needs the best and you won't be disappointed. And the quality is second to none.
Worst customer service ever. Do not order directly from LM. I orders a bit extender for a Titanium Charge and a saw and diamond file for a Surge on Jan 18 @36$ of which 6$ was ups shipping for the 4 ounces of accessories. Tracking says my local PO received it on the 25th.Today is late the 29th and neither ups or usps knows where it's at and said LM needs to initiate an "investigation". After calling LMs non existent customer service twice and emailing twice, a very aggressive woman basically keeps telling me to pound sand(keep waiting). Looks like I'll need to get Mastercard involved on Monday.
I use and praise the multitools they are making. Warranty is exemplary
Amazing customer service and product support. I use multiple tools, they never disappoint.
I have been using LEATHERMAN SUPER TOOL since the 90's I start with Geber but when I found out about LEATHERMAN been loyal to great and very useful tool as a technician in the multifamily apartments is one the tool I carry on my belt 40 hours a day. If you are a Maintenance Tech is a must tool. I miss the sticker "I have a LEATHERMAN I can help"
Said they're open, but when you get here it's closed due to covid-19.
I would quickly give 5star for the tool and its capability. I give it 2 simply for the person I spoke with on the phone . she could not have had a more matter of fact negative attitude. I ended the conversation not wanting a leatherman tool. Thanks ..
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From our factory in Portland, Oregon, we’re committed to bringing you the best multipurpose products to help you solve expected and unexpected problems in everyday life.
Leatherman Tool Group: The Ultimate Solution for Everyday Problems
Leatherman Tool Group is a renowned American company that specializes in manufacturing high-quality multipurpose tools. Established in 1983, the company has been providing innovative solutions to everyday problems for over three decades. From its factory in Portland, Oregon, Leatherman Tool Group has been committed to delivering the best products that help people solve expected and unexpected problems.
The company's founder, Tim Leatherman, was inspired to create a multi-tool after a trip to Europe where he faced several challenges with his car and found himself without the right tools. He realized that there was a need for a compact tool that could perform multiple functions and be carried easily. This led him to design the first Leatherman multi-tool which became an instant hit among outdoor enthusiasts.
Today, Leatherman Tool Group offers an extensive range of products including multi-tools, knives, wearables and accessories. All their products are designed with precision engineering and made from high-quality materials such as stainless steel and titanium. The company's commitment to quality is evident in every product they make.
One of the unique features of Leatherman tools is their versatility. Each tool can perform multiple functions such as cutting wires, opening cans or bottles or even fixing bicycles or cars. This makes them ideal for outdoor activities like camping or hiking where carrying multiple tools can be cumbersome.
Another advantage of using Leatherman tools is their durability. They are built tough enough to withstand harsh conditions and last for years without losing their functionality or sharpness.
Leatherman Tool Group also offers customization options where customers can personalize their products by adding logos or engravings making them perfect gifts for special occasions like birthdays or anniversaries.
In addition to producing top-notch products, Leatherman Tool Group also takes pride in its commitment towards sustainability by reducing waste through recycling programs at its factory in Portland.
The company's website provides detailed information about each product along with customer reviews which helps potential buyers make informed decisions before purchasing any product online.
In conclusion, if you're looking for reliable multipurpose tools that offer versatility and durability then look no further than Leatherman Tool Group. With over three decades of experience under its belt coupled with precision engineering techniques used during production; it’s no wonder why this brand has become synonymous with quality craftsmanship worldwide!