JLA Ltd.

4.3 · 239 reviews
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O
Omni o
Reviews 1
2020-09-27 09:06

Ladies and gentlemen. Please please stay away from...

Ladies and gentlemen. Please please stay away from this company, they will always try to pass blame onto you and charge you ridiculous amounts!

They work behind your back and not to tour benefit just so they can earn a quick buck. The ceo/director of this company should be ashamed of himself but ...

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Jean Hood
Reviews 1
2020-09-25 08:49

Job number 12486662

Job number 12486662
Engineer 1J

Very pleased with my visit today.
Engineer lee was very pleasant and helpful and also sorted out the other machines too while on site.
Would recommend JLA
Thanks

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Roni Stacey
Reviews 1
2020-09-25 05:50

Was kept up to date with when our engineer was on ...

Was kept up to date with when our engineer was on route. The engineer David Devereux was very polite and professional and patiently waited for us to do the required checks before he got on with his work. Would highly recommend this company to other businesses. Well done JLA for your outstanding serv...

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Clare Bower
Reviews 1
2020-09-24 06:04

I must express how Mr Duckworth conducted himself ...

I must express how Mr Duckworth conducted himself during our service and repair job he did for a leak. What outstanding service. Mr Duckworth was professional polite and extremely knowledgeable. He kept us fully updated throughout his service, answering all our questions, assured us of the procedure...

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Joel Tucker
Reviews 1
2020-09-07 13:56

Friendly helpful staff. booked a Fire Risk assessm...

Friendly helpful staff. booked a Fire Risk assessment time and date confirmed 2 weeks in advanced. All confirmed. Less than 19hrs before the assessment. Assessor calls. Sorry I wont be travelling 3 hours to do your assessment I am too busy. TOTAL JOKE ! Crazy price too. Awaiting refund.

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KAREN HECTOR
Reviews 1
2020-09-06 15:38

Engineer Lee 1J

Engineer Lee 1J
Job no: 12487387

The Engineer was very polite, very helpful and professional. Fixed all the machines onsite.
Even helped resident out with electrics and she had no power in her flat.
Thanks Lee - you are a credit to JLA

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T
Tom
Reviews 1
2020-09-06 09:58

Bought four machines had endless problems with dea...

Bought four machines had endless problems with dealing with them. One machine was ex display should of been new! This machine broke took roughly 4 engineers 5 visits to change 1 board as they kept ordering wrong board staff never rang me when they didn t bother to show up. Was told this was a one of...

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S
ShadowZero
Reviews 1
2020-09-05 19:17

Job number 12487152 engineer number 1J. I was very...

Job number 12487152 engineer number 1J. I was very pleased with the service provided and was kept up to date on the times. Lee was very polite and acted very professional in everything he was doing. The service provided was excellent.

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WildPark Derbyshire
Reviews 1
2020-09-03 07:50

Such a shame! This Company used to be fantastic, g...

Such a shame! This Company used to be fantastic, great machines, great service team and helpful, informative but not pushy sales and admin personnel.
We had the pleasure of first using JLA Limited over 10 years ago and considered them the perfect company, who I would regularly recommend to friends ...

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H
Hana Smith
Reviews 1
2020-08-26 21:53

The machines are to a high standard.

The machines are to a high standard.
We had engineer Barry coming out to do yearly servicing. He was really nice, professional and helpful.
I only give 4 stars though because of the call centre evening staff. I had to call few times to enquire but the evening staff was rude and unhelpful telling m...

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Csaba Sz
Reviews 1
2020-08-20 07:16

Job 61386524 is done!

Job 61386524 is done!
Robert Wormald did a fantastic job. He was polite, friendly and very helpful. We are happy with his service.

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Gary Long
Reviews 1
2020-08-19 05:11

We have been working with JLA for many years and t...

We have been working with JLA for many years and they have taken away the problems we had with our laundry. The staff have made sure we are compliant and the fast call outs have been great for our business as we only have one machine and we cant be without it.

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D
Diane Ri
Reviews 1
2020-08-16 00:41

Friendly staff.

Friendly staff.
Get things done and follow up with you.
Will continue to do business with them.
Thanks

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S
signe frei
Reviews 1
2020-08-15 21:59

Total disgrace of a company. Been a customer of in...

Total disgrace of a company. Been a customer of in excess of 20 years but unable to fit me a new machine, been broken for over 2 months now and despite 7 visits still no further forward. No one seems to know what they are doing. DO NOT USE THIS COMPANY.

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M
Melissa Tinnams
Reviews 1
2020-08-15 11:10

Failed to provide us with efficient service... mac...

Failed to provide us with efficient service... machines are always breaking down and when you have elderly your looking after and have no clean towels and laundry because JLA call and say they cant make it out to fix our machines, it's not very good.

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S
Sammy Amil
Reviews 1
2020-08-06 18:53

61360002 Jaimie Calver came to look at our dishwas...

61360002 Jaimie Calver came to look at our dishwashers today, he s fixed 2 out of 3 without having to order any parts which is fantastic. He s a very polite young man and kept out the way as much as he could whilst lunch was being served.

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James Burton
Reviews 1
2020-08-04 22:37

Job number 61371654, Engineer Jason Morris.

Job number 61371654, Engineer Jason Morris.
Amazingly efficient service. Fixed a problem that had been looked at and not repaired 4 times previously with ease l. Quick, tidy, and explained everything along the way.

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Alan Ezekiel
Reviews 1
2020-07-28 12:28

Overcharged on the part, had to collect part mysel...

Overcharged on the part, had to collect part myself (still better than waiting another two days), long delays to fit. This seems to be repeatedly happening. You pay a regular monthly charge for labour costs and they grossly over-charge on the replacement part. what's the point of the monthly charg...

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G
Gautam Patel
Reviews 1
2020-07-26 21:26

Job Number 12487150

Job Number 12487150
Engineer 1J
Very pleased with the service was kept up to date on time and the engineer Lee was very polite and professional and talked through what he was doing. Good service all round. Would recommend JLA

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Lynne Hamilton
Reviews 1
2020-07-24 18:15

Matthew Dyson attended our place this week to inst...

Matthew Dyson attended our place this week to install our 3rd washer and 3rd dryer, he was ver polite and professional, stayed till late to make sure it was ok then came back the following day to make sure everything was working as it should, very pleased with him,,

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BRIAN CHEUNG
Reviews 1
2020-07-23 02:47

job J2497398

job J2497398
Glawber Machado
Polite, efficient, professional
Quick diagnosis followed by repair within 2 hours

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WilliamWasTaken
Reviews 1
2020-07-23 01:08

Despite hardly ever using JLA on the one time my o...

Despite hardly ever using JLA on the one time my oven breaks down 7am on a Friday morning, they couldn't get anyone to me until Monday before 5pm. apparently the engineer is unwell and cant attend today. We spend hundreds per month paying for a service we hardly use, and whenever they visit the prob...

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Nesar Rafiq
Reviews 1
2020-07-19 12:21

Very bad service ,almost one year since we complai...

Very bad service ,almost one year since we complained and complaint still not dealt with .will try to sell you detergents you don t need and also make you have expensive duct cleans when you don t need them .the machines supplied are good but pity about service

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R
Rama Reddy
Reviews 1
2020-07-14 18:27

From the experience I have had from JLA I would no...

From the experience I have had from JLA I would not expect it from any other company. I will never recommend JLA to any one and I hope they improve there service department which in my opinion is a total disgrace. The staff have no inter-personal communication skills, especially certain members of s...

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Jaquie Hazell
Reviews 1
2020-07-14 00:55

We have a warranty agreement with JLA. Being used ...

We have a warranty agreement with JLA. Being used in a veterinary practice: our tumble dryer and washing machine are real work horses - they are used all day every day. So occasionally they have a sick day. If we ever have any trouble with either our washing machine or tumble dryer, one quick phone ...

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D
Danny
Reviews 1
2020-07-13 08:37

61178508

61178508
Service completed by Jaimie C he went above and beyond today to have this completed before staff went home also very polite and explained exactly what he s done.
A credit to JLA

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Chloe Walsh
Reviews 1
2020-07-11 05:53

Used JLA as they rang me a few times, more pesteri...

Used JLA as they rang me a few times, more pestering really but did need an appliance. Been nothing but hassle from day go. Ordered my fridge in February and my issues wont be resolved until mid May! As soon as i paid for the appliance i More

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E
Elizabeth Martin
Reviews 1
2020-07-05 01:03

Hi,

Hi,
Mark Wilkinson came to repair one of our washing machine this morning.
Mark was very efficient, as always.
His customer liaison skills are very good and his appearance is very smart. Nice guy.

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B
Bob Oliver
Reviews 1
2020-07-04 18:50

I have only given them 1 because it's the lowest y...

I have only given them 1 because it's the lowest you can give someone. I have never in my carer come across a company with such horrendous customer service.

It took 2 weeks for this company to respond to a warranty breakdown call despite 3 phone calls every day, they then refused to pay for the ...

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C
Corina Leslie
Reviews 1
2020-07-02 14:31

Job no:12491565

Job no:12491565
We had a problem with our washing machine drum full of dirty water which had not drained. We rang JLA and the engineer arrived within 1hr and half. Kerry the engineer quickly diagnosed the fault as a blocked pump. He removed blockage and had the machine back up and fully running in...

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Anita Bennett
Reviews 1
2020-07-01 17:03

Excellent service even at weekends. From the ladi...

Excellent service even at weekends. From the ladies on the phone to the engineers that visit always fast and professional service. I work in a care home and would be truly lost without them JLA have kept our machines going even through the virus out break 10 star rating from me

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M
Maco Playz
Reviews 1
2020-07-01 14:54

Carmelo casella 61374145 came to fix my steam iron...

Carmelo casella 61374145 came to fix my steam iron but while he was here spotted a fault on a washing machine which after a quick phone call to get a job number repaired while on site which saved another call out and time save for everyone, so a big thank you to him

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