Harpreet Singh Bhatia
Reviews 1
Business office, nicely done decor.
Business office, nicely done decor.
Good external views to the Darling Harbour
Joel Jacobson
Reviews 1
As a new business owner tentatively taking on my f...
As a new business owner tentatively taking on my first few employees, I was shocked to learn "icare" is a government owned monopoly masquerading as a privately owned company.
As with all government run organisations the customer service is awful but more disturbing are the outrageously high premi...
Alan Schwartz
Reviews 1
Our workers compo policy was ''forcibly moved'' fr...
Our workers compo policy was ''forcibly moved'' from CGU (who were great) to iCare. Never really understood why this was done. iCare has not addressed & resolved a single matter (and there are several) to my satisfaction. One star rating is too high. The name iCare is somewhat misconceived. I'm yet ...
Daniel Hanna
Reviews 1
Customer service representatives are poorly traine...
Customer service representatives are poorly trained and it takes half a dozen calls before any issue is resolved. Don't waste your time with iCare, there are plenty of other options.
If i could give this company zero stars I would have.
daniel keenan
Reviews 1
things aren't transparent at all. Id say all the ...
things aren't transparent at all. Id say all the 5 stars are employees . Thought I had cancelled. They make it hard and complicated to just cancel. Never go with this crowd.
Norm Hanna
Reviews 1
One of the worst insurance companies to deal with ...
One of the worst insurance companies to deal with its been 2 years ive been trying to cancel the insurance as i no longer need this insurance they keep asking me to renew but i dont want to now i have to deal with the matter. Dont go with this company guys worse ever decision
Matthew Detores
Reviews 1
I would never use this company if I had the choice...
I would never use this company if I had the choice. From address changes to setting up direct debit there has always been complications.
Peter Gargano
Reviews 1
Unbelievably, I've been sent an email that looks s...
Unbelievably, I've been sent an email that looks suspiciously like a bill for the 5% discount on my premium that I paid 30 days ago. No actual invoice was sent with the letter. I wonder how many people blindly paid this thinking it was a necessary monthly payment.
I've queried the bill, asking fo...
Thomas Chandler
Reviews 1
Been on hold for 56 minutes. Try a call back optio...
Been on hold for 56 minutes. Try a call back option? Standard stuff when the government gets involved in a business.
Briony Being Active Fitness
Reviews 1
Disgusting Company! Have been fighting on and off ...
Disgusting Company! Have been fighting on and off for months to cancel a policy on a business that is closed down, email after email, form after form, phone call after phone call. THEN! I get a call from a debt collector, who after send her the correspondence tells me ' yes the forms are correct ill...
mar sales
Reviews 1
they send emails reminder emails at midnight how c...
they send emails reminder emails at midnight how could someone set that up to send at midnight. trying to get through on the phone is impossible and they are sending payment reminders one month after the payment was already paid .very disorganised wish the WC stayed with GIO as a business director ...
James Hicks
Reviews 1
Being government owned, there is zero focus on cus...
Being government owned, there is zero focus on customer satisfaction.
Joanna Gu
Reviews 1
Very disappointed by the lack of professionalism a...
Very disappointed by the lack of professionalism and compassion from icare. We had seeked an extension on premium payments for a small family business due to COVID. This was approved over the phone and email. However we have since been sent several letters and emails with various legal intimidations...
victor teixeira
Reviews 1
its a sad state of affairs when these guys cant ge...
its a sad state of affairs when these guys cant get anything right. im a injured worker and have a current claim. but for the last 4 weeks have not been payed on time even wiro contacted these guys. but still they refuse to adhere to nsw legislation payment on my normal pay day . then they just lie ...
Allan Fisher
Reviews 1
Got sent a reminder invoice but never received the...
Got sent a reminder invoice but never received the first one. Now on hold 40 minutes and counting to get this sorted out. Will be shopping around when the policy is due next year.
Josh C
Reviews 1
Great customer service and quick quotes - very imp...
Great customer service and quick quotes - very impressed.
James Johnson
Reviews 1
Are the chosen health care providers independent? ...
Are the chosen health care providers independent? I do not believe they are!
Giordana Cocco
Reviews 1
I dealt with a knowledgable and very friendly (inc...
I dealt with a knowledgable and very friendly (inc. understanding of late payment) customer service representative over the phone and the icare website in my view is great; the quote process is very user-friendly. A pleasant experience overall, thank you!
David Emery
Reviews 1
Any bloody wonder it's "a nice place to work" and ...
Any bloody wonder it's "a nice place to work" and "it has lovely decor" that's because no-one can cancel a policy that has been paid for but have no use for! Hence more cash for icare!
Adnan Abdul Majid
Reviews 1
A nice place to work!
Jonathan Chaitow
Reviews 1
Absolute crooks - do not use!!! I cancelled a poli...
Absolute crooks - do not use!!! I cancelled a policy in 2018, they invited me to renew when it expired and then issued a statement of demand for payment. Avoid at all costs
karen jacobsen
Reviews 1
No Customer Service
John Kelly
Reviews 1
incompetent. non responsive. rude.
incompetent. non responsive. rude.
a few adjectives to describe this money racket.! its unfortunate this crowd are the only ones that we HAVE to pay money to for workers comp. obviously a few brown bags passed hands somewhere. im dreading the day i have to claim as they dont have a clue.
Eric Wang
Reviews 1
This is the most frustrating company i've dealt wi...
This is the most frustrating company i've dealt with, tried to cancel my policy and keeps going non-responsive. This has been going on for a year now and all they can do is send you bills. I want to cancel my policy!!!!! Stop delaying it and stop going non-responsive, useless company.
Ben
Reviews 1
They are just ripping money from small businesses,...
They are just ripping money from small businesses, 20%increase of insurance fee every year even if you haven't claim anything for the past few years. They only care about making money.
Brendan Andrews
Reviews 1
Poor cancellation process and no refunds when enti...
Poor cancellation process and no refunds when entitled to them. Threatened court action via there large legal team over a very small amount of funds, completely out of the blue. Cleary only after money and doesn't care for anything other than that.
Maybe iCareMoney could be a re-brand.
reza moghaddam
Reviews 1
thanks for being great.
thanks for being great.
Reza aluminium .
Billi Rava
Reviews 1
What a waste of taxpayers money, Icare have sent o...
What a waste of taxpayers money, Icare have sent over 6 pieces of literature thru mail with new changes from my previous provider. Today I find out the system does not enable to upload files on line. Small business needs to mail documents or scan loads of pages. They have gone back 10 years from CG...
ning chang
Reviews 1
My abn was canceled few years before,but this comp...
My abn was canceled few years before,but this company very year send me a new bill,every year My accounting contacted them a lot of times for this was canceled already and they said ok,they marked canceled,but still every year they find Debt collection company to Intimidated me to pay again !
Matthew Vella
Reviews 1
I'm in the process of passing my dinner to my anim...
I'm in the process of passing my dinner to my animals because its been 2 weeks since I've gotten any composition for dislocating my knee. It's disgusting to let me go without my weekly salary and without a word of my salary getting paid. How many days will I skip meals before the decide to give me w...
Thien Vuong
Reviews 1
They are not much better than the previous company...
They are not much better than the previous company my policy was transferred from. Very good at taking your money, and demanding more. However cancelling your policy is the most difficult task and they make you work hard for it, even asking for yearly pay summaries for all employees multiple times. ...
Who's Right
Reviews 1
They update and charges my premium based on my bus...
They update and charges my premium based on my business gross income not the actual income. Since Icare took over the worker compensation I have to call at least one a year to have my cover right on track.
Leslie Martin
Reviews 1
Easy phone access with policy number. Constructiv...
Easy phone access with policy number. Constructive, thorough response to my query, great product knowledge. Thanks!
Gsggs Hhhh
Reviews 1
Tried to scam my elderly mother
animesh khatiwada
Reviews 1
been trying to reach them over a month now ..stil...
been trying to reach them over a month now ..still no contact on the phone ...i handed them my cancellation form after the business was ceased 4 months ago ..still no response ...been trying to reach them ..each phone waiting was more than hour and still no contact ...email them they wouldnt reply ...
Kay Suli
Reviews 1
Sooty about the only one start . Don t get me wron...
Sooty about the only one start . Don t get me wrong.
I don t know if I can use this insurance for my business. Because everyone seems very disappointed with them, I am confused base on these reviews ( I CARE ) is a terrible insurance . Anyone can give me some tip ?
Thank you
claire hales
Reviews 1
If I could give 0 stars I would. The inability o...
If I could give 0 stars I would. The inability of their staff to respond to queries, provide any relevant information, or generally just get things sorted is beyond a joke. My husband has been in pain since JANUARY as a result of a workplace injury, he was referred for an MRI in May, and is still...
Terry Luu
Reviews 1
1 star is being generous.
1 star is being generous.
Twice I've tried to contact Icare to cancel a worker's compensation policy on behalf of a client and have not been able to get through on either attempt.
Admittedly, on the first attempt I gave up after waiting 50 minutes in the middle of the day. So for the second at...
ashish saxena
Reviews 1
Good place to work, view from level 15 and up is b...
Good place to work, view from level 15 and up is breathtaking.
Riva Shpak
Reviews 1
This was the worth ever nightmare I encountered in...
This was the worth ever nightmare I encountered in many,many years dealing with WorkCover insurance on behalf of our clients. True blue government monopoly. Meaning, take it or leave it! How can you leave it, when there is nowhere else to go. The overwhelming rates and money grab is obvious. People ...
Chandni Pamnani
Reviews 1
Really good company!
Mandy Hayes
Reviews 1
Worst insurer I have ever dealt with
Henus184
Reviews 1
What a waste of time, beyond useless employees. No...
What a waste of time, beyond useless employees. No response from email, and you get transfered to every employee if you call without any resolution . Disgraceful joke of a company
Yoel Hyman
Reviews 1
Sincere thank you to Rosalie and her team at icare...
Sincere thank you to Rosalie and her team at icare for all of their help over the last 6 months. You have made a very difficult period in my life just that little bit easier.
When I was injured on the fireground in in November I was (and still am) devastated. You have given genuine support guidance...
Brendan Taylor
Reviews 1
The most inefficient and frustrating company to wo...
The most inefficient and frustrating company to work with. We notified them in Sept 19 our business had closed in May and got a polite automatic reply they would contact us with in 30 days. 60 days later we got an amended wages invoice for 18-19, a few weeks later we got an amended invoice for 17-18...
Richard Mork
Reviews 1
I have PAID MY WORKERS COMP in full! For the year!...
I have PAID MY WORKERS COMP in full! For the year! they keep sending me emails to pay AGAIN the dope I hired refused to come to work so I want to get my money back Pigs might fly too! I am a tax payer and hate being stuffed around by these PUBLIC Servants!!!!
Kekse Kekse
Reviews 1
The worst company I been dealing with as a Sole Tr...
The worst company I been dealing with as a Sole Trader . I m a small business owner and I was hired by this bunch to do some work for one of they clients . This bunch is a nightmare , they will never return your calls or emails after the job is done or like in my case something goes wrong with the i...
Reece
Reviews 1
Disgusting company to cancel my insurance, all 5 s...
Disgusting company to cancel my insurance, all 5 stars are fake just by employee did it for nice view. they never helpful company, just want to rip off customers. never good customer service. one star too much for this company. This government own, and no one care Because staff got paid and threaten...
Shirley Thorley
Reviews 1
Unable to contact their main line 134422
Howard Bye
Reviews 1
Bad
Daniel Fuller
Reviews 1
Crooks - plain and simple. I thought initially th...
Crooks - plain and simple. I thought initially that they were just guilty of incompetence. But it s now clear that it s worse than that. Lost our direct debit details - then referred us to lawyers for non payment - won t retract charges - then overcharged is by 400% - then tried to recharge us in...
Jenny Wassell
Reviews 1
i care is nobody care! I have made request refun...
i care is nobody care! I have made request refund phone call(4 times) for my doubled up payment but over one & half months no result.
Geremy Glew
Reviews 1
Very very poor customer service
Memau Bersh
Reviews 1
Never reply emails.
Stephen Walton
Reviews 1
I like how all the positive reviews state it is a ...
I like how all the positive reviews state it is a nice place to work or that they have nice views. Seems like someone sent out an interoffice memo to leave positive reviews. They obviously can not handle the transition and I frequently do not receive a response from them for over a month at a time.
Tom Williams
Reviews 1
After 3 weeks of trying to cancel and sending wage...
After 3 weeks of trying to cancel and sending wages declaration forms you continue to not act and send me lawyers letters with threats. The customer support service is so poor and inefficient.
mahshid Mortazavi
Reviews 1
Hi,
Hi,
This insurance company is surprisingly slow. They havent reimbursed my bills since April and today is 5 Sep. I called 139 922 and I hope they call me back one day :/ . They have to give back my money no matter how long it takes. So why you dont do your job properly to avoid bad reviews? !!!
Joe Contrarian
Reviews 1
They do a lot of good work and help many people. T...
They do a lot of good work and help many people. They also trampled over many people and leave them in a worse condition than when they started.
Remember that big commission into corrupt spending? That was very recent.
If I d heard anything from them I d probably have more information to give but ...
Leon Cadden
Reviews 1
Helping folks injured at work and they do care!
A P
Reviews 1
Systems can't cope with the change over. They blam...
Systems can't cope with the change over. They blame the previous companies for incorrect details. The don't take american express.
Michael Zyznik
Reviews 1
A very nice place
Katie Fowler
Reviews 1
Terrible experience with iCare. It's sad that they...
Terrible experience with iCare. It's sad that they are the only option our government gives us...
Andre Bondoc
Reviews 1
If I have my way, I will not use this company. I h...
If I have my way, I will not use this company. I have changed my entity from Sole proprietor to Pty ltd and paid them the cover, months later another BS company trying to collect money from my old policy. How in heaven you will have 2 policy in same company? They are not even worth a star. Governmen...
Josef Van pijlen
Reviews 1
Absolutely useless, iv cancelled my insurance 3 ye...
Absolutely useless, iv cancelled my insurance 3 years ago but every year they send me a bill of 11k saying that I have a month to pay.
Pay for what?
I don t invoice my customers when I havnt provided them any service.
I don t recommend these crooks to anybody and may god have mercy on the souls o...
Karen Small
Reviews 1
Terrible customer service, they never reply to any...
Terrible customer service, they never reply to any emails just choose to ignore them.
The standard response from you below is just what you copy paste to every bad review, crazy, wouldn't it actually just be easier to reply to any of the three emails that i have sent your company in the last few ...
Carl Lee
Reviews 1
They don t deserve the 1 star. I started business ...
They don t deserve the 1 star. I started business and decided to quit it after 3 months and they still can t cancel policy. It s been 4 months try to cancel and too much nonsense to cancel. Not fair still going and I have many proof.
Anmaree Kanakis
Reviews 1
Cancelling your policy - apparently icare's 'syste...
Cancelling your policy - apparently icare's 'system' can't cancel policies and won't be able to for the next few months. Only told this today after continual follow ups and waiting over 2 months for my policy to be cancelled. Monthly direct debits continued to be deducted after my request to cance...
Monique Jeanneau
Reviews 1
Absolutely shocking experience we are going throug...
Absolutely shocking experience we are going through this week.No responsibility is being taken for why someone in claims illegally contacted on of my clients employees without a lodged claim. This is a very serious matter. I have had a phone call without any follow up, The claims employee needs to b...
Super super
Reviews 1
very useless company. No letters inform to pay the...
very useless company. No letters inform to pay the bill and put under the creditor black list. Super many questionnaire for these company. Having a very terrible feeling too. Isn't worth for 1 star too.
Danielle Nanfra
Reviews 1
Very poor service. The only way to retrieve inform...
Very poor service. The only way to retrieve information is through calling and waiting on hold for 1 hour plus. Surely there could have been a more efficient system put in place.
Ada Halevi
Reviews 1
I can not thank enough all the Amazing staff. I ne...
I can not thank enough all the Amazing staff. I never experienced (in Australia) such a responsive, caring and efficient service. I suppose the little I can do is to award this organization 5 stars !
TianaMiha
Reviews 1
Its more like we don't care , worst workers comp....
Its more like we don't care , worst workers comp. we ever had to deal with.....we were so much happier with GIO, never had any issues and they processed everything on time, it was simple and easy....iCare is simply useless, we couldn t be more disappointed if we tried!!!!!
Ashik Zaman
Reviews 1
Largest general insurer in Australia, great work-c...
Largest general insurer in Australia, great work-culture - a place to work!
natasha stewart
Reviews 1
Appalled by the pen pushing attitude for my worker...
Appalled by the pen pushing attitude for my worker comp claim. Would rather go bankrupt paying for it myself then deal with them
Jasur Muminov
Reviews 1
Very uncooperative employees. I had a very serious...
Very uncooperative employees. I had a very serious injury at my workplace. My case manager has been ignoring my calls, messages and emails for more than a months. It is unacceptable that icare doesn t care about people.
Seong Song
Reviews 1
We would not choose this insurer if we had the chi...
We would not choose this insurer if we had the chioce not to. But unfortunately, the NSW government decided that it would be a good idea to manage all the workers' problems in a single, state owned insurer. As result, we are forcefully stuck with this company despite the unsatisfactory customer serv...
James Sewell
Reviews 1
Just terrible at responding and the call wait time...
Just terrible at responding and the call wait times are ridiculous. Tip for you icare: if you are always "busier than usual" hire more people!
Lorie Pot
Reviews 1
Rang up to chat about Workers Compensation Insuran...
Rang up to chat about Workers Compensation Insurance for a new business and the lady who I spoke to was very helpful and guided me in the right direction.
Jason S
Reviews 1
they never return calls. payment was paid and no c...
they never return calls. payment was paid and no call to advise otherwise yet I receive a solicitors letter. Why dont we have choices in NSW of who to choose. These people would loose my business in a flash if I wasnt forced to use them
Michael Simpson
Reviews 1
Useless. Rang after a report on eml the insurer wh...
Useless. Rang after a report on eml the insurer who does not respond to emails , pay their bills I have had to pay out of my own pocket.
Does not respond to my psychologist about multiple clients on workers compensation claims.
Rang me and when was informed my work still was working with the outla...
Gareth Stockley
Reviews 1
Absolutely appalling. Have been waiting on a refun...
Absolutely appalling. Have been waiting on a refund fir overpayment nobody bothers replies to emails they just pass the buck, typical government run business wouldn t survive in a he private sector.
Bruno Camacho
Reviews 1
I had a policy for a while with these guys but nev...
I had a policy for a while with these guys but never claimed anything.
I needed to cancel my policy and they confirmed that this was cancelled. I then get a letter from their solicitors saying that I owed over $1200 , which is impossible because I cancelled the policy.
I called them to sort it out...
Mitch Webster
Reviews 1
You say you care but ya didn't turn your lights of...
You say you care but ya didn't turn your lights off for Earth Hour.... jus sayin
Joshua Donnelly
Reviews 1
next to impossible to deal with... you can sign up...
next to impossible to deal with... you can sign up within minutes but as soon as you try to cancel it becomes a nightmare. they say they will help you over the phone by emailing or mailing you required forms for cancellation, but it doesn't happen, i highly recommend anyone who deals with these peop...
Jeremy Smith
Reviews 1
They have a nice building in central Sydney
John Mayers
Reviews 1
Fantastic organisation. Providing a great service ...
Fantastic organisation. Providing a great service to all the workers of NSW. Highly recommended.
la la
Reviews 1
very bad experience with icare, keep receiving deb...
very bad experience with icare, keep receiving debt collection letters without receiving the actual invoice. just found out with them this morning that I don't owe them anything, Instead they need to give me a refund. Ask me to pay legal fee and filing fee when you owe me? and the debt collection la...
Drew Rendall
Reviews 1
This is the most incompetenet business i have ever...
This is the most incompetenet business i have ever dealt with its like talking to Telstra , no one knows what they are doing . Everyone gives you a different answer to the same question.
The premium changes when its suite them , its only a matter of time before this gets shipped overseas to save m...
Rick Goddard
Reviews 1
Absolutely shocking service.... My case manager Sh...
Absolutely shocking service.... My case manager Sharron is one of the rudest individuals I have come across. Injured my shoulder at work the surgeon said it was from doing what I had showed him In the video footage of the incident Icare are saying I m basically lying and the evidence is inconsistent...
Simon Machado
Reviews 1
I would definitely not use this company if I had t...
I would definitely not use this company if I had the choice not to (even if I was paid to do so, to be very honest).
They make it insanely difficult - not to say impossible - to cancel a simple policy, and just charge you whatever they think its fair as there are no competitors. Super dodgy, stay a...
Matthew portelli
Reviews 1
Guys here don't know what is up or down
James Robertson
Reviews 1
Nick Team 7 did a great job sorting out my policie...
Nick Team 7 did a great job sorting out my policies! Quick and efficient
Mel Hill
Reviews 1
Absolutely useless, they have zero concern, or car...
Absolutely useless, they have zero concern, or care for anyone. My partner is trying to get workers comp and hes not only Been lied about but been given the run around with lies, excuses or totally ignorance.
The staff we have dealt with are arrogant, ignorant and completely souless! Avoid if you...
Shoaib Shah
Reviews 1
Shame I can't choose 0 stars because that's how mu...
Shame I can't choose 0 stars because that's how much they deserve. There's no communication with these guys. Still waiting for my receipt which was never sent. I would personally NEVER get a cover from them but with the new Govt rules, we have no choice. Absolute disgrace
Margo Leggott
Reviews 1
Our premiums went up 30% this year and I have not ...
Our premiums went up 30% this year and I have not been able to speak to ANYONE for the last 4 weeks as I get put on hold & never transferred to a real person. Have submitted contact form & complaints form online.... result: nothing. Extremely poor service.
Hamish Bree
Reviews 1
Absolutely disgusting company I'd warn to stay wel...
Absolutely disgusting company I'd warn to stay well away from.
Since 2017 I've not only cancelled the policy several times I initially only asked for a quote as I was a sole trader looking to put staff on instead of contractors.
I've now been sent several letters from Turks legal demanding mon...
Sandra Gaskin
Reviews 1
I am a Bookkeeper who looks after multiple employe...
I am a Bookkeeper who looks after multiple employers. I have had an issue trying to renew each policy I have had. I have not had one policy renew before the old one expired, the Certificates of Currency are incomplete, and it is confusing as to what Icare do and what the insurer does.
jim little
Reviews 1
I can see why they are $4B in the red.
G Mathew
Reviews 1
Very frustrating, the lack of responsiveness via e...
Very frustrating, the lack of responsiveness via email and the very little accomplished via phone calls. I have to get on the phone and be put on hold, sometimes get dropped, etc. to accomplish even a small step. I had canceled the policy yrs ago, but apparently was missing some info - no one inf...