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Review of icare NSW

very bad experience with icare, keep receiving deb...

very bad experience with icare, keep receiving debt collection letters without receiving the actual invoice. just found out with them this morning that I don't owe them anything, Instead they need to give me a refund. Ask me to pay legal fee and filing fee when you owe me? and the debt collection lawyer is still keep telling me on their system I owe ICARE a random amt (an amount different to what they say in the debt collection letter). What can i say? why don't you update your system? long wait for phone calls (no estimated time for waiting) and no reply on emails. Why dont businesses have second choice for worker's compensation in NSW?