Seong Song

Review of icare NSW

We would not choose this insurer if we had the chi...

We would not choose this insurer if we had the chioce not to. But unfortunately, the NSW government decided that it would be a good idea to manage all the workers' problems in a single, state owned insurer. As result, we are forcefully stuck with this company despite the unsatisfactory customer service we were receiving lately. The case manager, Icare & disputes teams (13 99 22) have been unhelpful to us in updating & processing our Electronics Funds Transfer for over 3 weeks now since the check mails weren't being delivered to our address since our injury claim which was more than 7 weeks ago despite the fact we had provided them the correct address to Icare.

I would highly doubt that this review would affect your decision in choosing this company since Icare is the only worker insurance company in NSW you can choose from.