Anmaree Kanakis

Review of icare NSW

Cancelling your policy - apparently icare's 'syste...

Cancelling your policy - apparently icare's 'system' can't cancel policies and won't be able to for the next few months. Only told this today after continual follow ups and waiting over 2 months for my policy to be cancelled. Monthly direct debits continued to be deducted after my request to cancel the policy, which i am told can't be refunded until the system is updated. Of course no one is available to escalate my 'problem' to and I have to wait for a call back. While the customer service officers have been very nice, and sound as though they are trying to help the result is the same. Not effective!