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Hilton Carson/Doubletree

4.2· 619 reviews
Average ratingGreat
4.2/ 5

Based on 619 reviews

549%
435%
38%
25%
13%
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What reviewers say about Hilton Carson/Doubletree

Generated with AI from 619 reviews on Trustburn · updated 10 days ago

Customers generally speak positively about Hilton Carson/Doubletree, frequently praising the staff, clean and comfortable rooms, friendly service, and on-site amenities, with the average rating across 619 reviews being 4.2 out of 5.
What are the most common complaints about Hilton Carson/Doubletree?

Based on the critical reviewers, common complaints include unhelpful staff, issues with security such as a motorcycle stolen near the lobby, poor restaurant food and service, and problems during check-in such as the worst check-in the reviewer had experienced in a decade along with requests for a driver's license copy and a cash deposit.

AI-generated from reviews on this page. Verify anything important with the company directly.

Rodney Askew
Reviews 1

I went to twitch-con at the long beach convention center. The location isnt that far. Average uber is about 10 dollars there. Few restaurant around. Off the top of my head there is an jack in the box and subway. The room is very nice and so are the staff. Very helpful. The only complaint i have is that i cannot control the ac unit. It didnt bother me that much, but the food is expensive. I was told from friends that it would to be expected but dang. Overall i enjoyed my stay with a work around for both issues.

Nick Culver
Reviews 1

I had a very good stay here. The service was excellent in every way and the staff were all very helpful. I had an unexpected visitor in the area and the staff arranged a roll-away bed without hesitation to accommodate his needs. The pool area was very clean and groomed. I didn t eat the food but what I can say is that it looked great and the prices were very reasonable. I would definitely stay here again.

Ryan Ball
Reviews 1

My wife and I stayed here due to it's central location with our plans for the weekend. The hotel is convenient to get on the freeway and close to Long Beach. The rooms are decent but are a bit dated. The bed was quite comfortable but we had to keep fighting with the AC as it would be either too cold or too hot. The room service good quality and pretty fast. The pool and gym were nice as well.

Jane Hunter
Reviews 1

I stay at hotels 250 nights a year.
This was the worst check in I have experienced in the US in the past decade.
They took a photocopy of my drivers license and $150 cash.
I felt like I feel when stores ask to check my receipt as I leave the store (but at least there I can just refuse.)

Angelika DM
Reviews 1

Our company had a Christmas Dinner for employees here. They had good service and offered a buffet, even though it was limited on food it was great in taste. There was also a bar where you could just chill . Definitely recommending this place for other work events .

Sharalyn Jenkins
Reviews 1

I truly enjoyed my stay! I was provided early check in. Once I checked into the room, I discovered the room's a/c was inoperable. I called and maintenence inspected the system and determined the system would require replacement parts. He notified the front desk and I heard him indicate "Yes, she is very nice and we will need to accommodate her." He asked me to collect my belongings, then he carried them to the elevator. Once we exited the 8th floor, I was lead to lovely accommodations in the form of a suite with a large balcony, living room and king size bed. What a pleasant surprise! I'm truly grateful to the staff for the upgrsded accommodations, their responsiveness, attention to details and the delicious cookie!

Joel Valencia
Reviews 1

I got a nice view, but for reasons the a/c unit spells out a little smell that I don't like it, other than that it is a cozy place to stay for one or two nights when I have to stop by in L. A. The rooms are good enough to have a good night time, around the area is plenty of restaurants that is important if you want to have everything close by to your location, most important on city's like this one.

Scott Jones
Reviews 1

OK hotel. Location is merely OK. The air unit in my room was right next to the desk, so trying to work at the desk involved cold air blasting on me the whole time. Otherwise the room was fine. The staff was great. The fitness room is too small--there was not enough equipment for all of the guests who wanted to use it while I stayed there.

Erica Alcorn
Reviews 1

The room was pretty decent. Some service was good but most of the employees were pretty rude at the front desk and not very helpful. Several times I called for different things and they said they would be up to my room to assist me but never came but the housekeeping was excellent they were very nice.

Tanishataniya Oisheakter
Reviews 1

I need to come back because it's a good one. The most reputable hotel in this place. I am deeply impressed by how they handled the service correctly with no hassles at all. The quality of service they provided was amazing! Your wonderful and affordable service was strongly recommended! It was a nice experience for me for the first time.

Marie Aguiniga
Reviews 1

Great service! Accidentally booked a smoking room. The front desk quickly switched my rm to nonsmoking and checked me in early without any problem. Room was clean and comfortable. Love the blackout curtains. Thanks for a great stay. Will stay again and recommend to all my friends.

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