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Harrods

4.4· 2,821 reviews
Average ratingGreat
4.4/ 5

Based on 2,821 reviews

566%
416%
311%
21%
16%
Daniel Inhauser Mesojedovas
Reviews 1

The store looks incredible. Everything is stunning to look at, and each department have lovely pieces everywhere. The Egyptian motifs close to the stairs were very beautiful, and gives the visitor a sense of wonder. What brings you back to Earth is the price tag. Several products which I'd seen elsewhere for a couple of hundred pounds cost three times or more here. The grandeur ends when all you see seem to be more expensive than expected. A lovely place to visit, but value detracts from the experience quite a bit.

Dianne Meyer
Reviews 1

You know surprisingly not as pretentious as I suspected. Can t say the same for some of their customers. The security staff were incredibly helpful and pleasant when I asked how to find an area. They even politely asked a woman who tried to move me aside that if she could just wait until they were finished with me, they would help her with her query soon. Look it s Harrods so don t go there expecting cheap stuff. Saying that this reputation its earned as overpriced is somewhat dated. Yes things aren t cheap, but they aren t overpriced either. This is London, if you want cheap then you re in the wrong city. They have an amazing salad bar and food market with helpful and friendly staff and reasonably priced. For the quality of food you are getting I was pleasantly surprised that it wasn t breaking my bank account. Either that or maybe I ve been living in London so long I am just used to these prices. Either way I had a good time.

Zofa A
Reviews 1

Amazing, luxury and huge place for all brands from all over the world. But you need a fortune for that . Delicious restaurants in every level. Wonderful decoration and good location next to Hyde Park. There are many limited editions collection which can found only at Harrods. Also they do fantastic discount so you can find what you like.

Raymond So
Reviews 1

NEVER SHOP WITH HARRODS!

If I could give zero star, I would do that with no doubt.

Last week I bought a baby stroller online at Harrods website with a cup holder as accessory. Stroller was canceled as it's out of stock with only the cup holder delivered!

Today I saw the the stroller in stock again so placed the order. Order was canceled AGAIN within 30mins for the same reason. The moment my order is canceled, it appears as in stock again! Called the customer service and the staffs basically give a feeling of: " I DON'T GIVE A SH..!". The staff even suggested me to place the order AGAIN! Money has been deducted twice because of this. It's a scam.

Terrible service, terrible customer service. Harrods dares to brand themselves as premium department store. It is actually the worst retailer I've ever came across. Feel being tricked. Harrods, don't play your customers. Honour your transactions!

Usch Hans
Reviews 1

that's all a lie an old myth and nothing gets worried or sent anywhere. Fairy tale! For the purchase of a camera battery was not just politely referred to a dealer in Oxford Street. Great from there but only the facade shines. Better to buy online at AMAZON. We are really more than disappointed

Oliver Liebmann
Reviews 1

Of course it's famous. That's why there are so many tourists. And I know that this is not a cheap supermarket but it's not true that you can't buy there something. To the people who don't go to Harrods because it's too expensive for them: you don't have to buy a Gucci coat or the most expensive whiskey you can find. You're not committed to buy the expensive stuff. Why don't you buy just a glas of marmelade or jam made in UK (not China or Japan). Or what about a Pork and Stilton Pie, handmade by excellent chefs in Britain. And at the end, you don't have to buy something just because you're going to Harrods.

Ramzey PT
Reviews 1

Super posh, super expensive shop, is not for normal mortals but is goodbye browse and see how different class of people live, the taste of food what ever you buy is exceptional , I give 5* , is not for me to do shopping in shop like this, but I'm fine to pop in to buy some tasty bites

John Gillies
Reviews 1

In my opinion the recent redesign of the once marvellous food halls has now completely ruined them.
Previously Harrods had managed to maintain a feeling of being a British experience, and represented the highest quality in everything it did, but now it ressembles a middle eastern shopping mall, and the once famous customer service appears to have also changed.

Sitting in the food halls was also a great way to feel that you had entered into a special world. Unfortunately, the makeover has destroyed that feeling and it is now a very bland environment which I feel no longer has any purpose, it has lost its feeling of having a special heritage.

Fiona Sims
Reviews 1

So chaotically busy! Even the staff didn't seem to have much clue when I asked for directions to the coffee area, drinking and purchasing, some said it was closed due to work going on and some saying it was open, wasn't overly impressed buy the Christmas area either, seemed rather tacky this year.

Tony
Reviews 1

To visit Harrods is always an experience. It doesn't matter what you are looking for because you can find pretty much everything there. From food to autographed photos from famous people. Obviously is not a cheap place, but you haven't been in London if you didn't visit Harrods.

Callum McCarthy
Reviews 1

I don't see the hype of this place, an overpriced tourist attraction. Not a true department store, in my opinion. The majority of products can be obtained in John Lewis or Selfridges for a fraction of the price. However, I suppose the majority of visitors visit to say they've been in Harrods. This store excels at this.

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About Harrods

Harrods is an upmarket department store located on Brompton Road in Knightsbridge, in the Royal Borough of Kensington and Chelsea, London.

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Retail