Raymond So

Review of Harrods

NEVER SHOP WITH HARRODS!

NEVER SHOP WITH HARRODS!

If I could give zero star, I would do that with no doubt.

Last week I bought a baby stroller online at Harrods website with a cup holder as accessory. Stroller was canceled as it's out of stock with only the cup holder delivered!

Today I saw the the stroller in stock again so placed the order. Order was canceled AGAIN within 30mins for the same reason. The moment my order is canceled, it appears as in stock again! Called the customer service and the staffs basically give a feeling of: " I DON'T GIVE A SH..!". The staff even suggested me to place the order AGAIN! Money has been deducted twice because of this. It's a scam.

Terrible service, terrible customer service. Harrods dares to brand themselves as premium department store. It is actually the worst retailer I've ever came across. Feel being tricked. Harrods, don't play your customers. Honour your transactions!