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Freedom Cycles

4.7· 1,243 reviews
Average ratingExcellent
4.7/ 5

Based on 1,243 reviews

589%
45%
31%
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15%
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What reviewers say about Freedom Cycles

Generated with AI from 1,243 reviews on Trustburn · updated 70 days ago

Customers generally describe Freedom Cycles positively, frequently mentioning great customer service, fair prices, and a friendly, family-like atmosphere, though a small share of reviewers report negative experiences with specific staff or the service department.
What does Freedom Cycles do?

Freedom Cycles offers powersport sales, service, parts, finance, and trade value, and is located in Grandview, MO.

What are the most common complaints about Freedom Cycles?

Looking at what the critical reviewers wrote, the most common complaints focus on the service department, with reports of misdiagnosed repairs, work done incorrectly, broken parts, poor follow-through on issues, and prices described as overpriced.

AI-generated from reviews on this page. Verify anything important with the company directly.

Mario Holmes
Reviews 1

So a few weeks ago I took my Zx14 up to Freedom because it wouldn't start I was told that my bike would be in the best hands to figure out the problem later that day I received a call back and was told that the motor in my bike was locked up and I would need a new one or needed to get it rebuild and was quoted for what it would cost. But they never broke my motor down to really see what was going on. What they were telling me didn't sound right so I got a second opinion the other shop had my bike run within ten minutes of unloading it off the trailer. I am not pleased and very upset with Freedom I would not recommend them to anyone it was a complete waste of my money and time.

Greg Brand
Reviews 1

Just purchased a 2018 Slingshot SLR. Tyler Smith was our salesman. He was very knowledgeable, pleasant and easy to work with. We finished up with Maggie in accounting who made the unpleasant aspect of signing all the paperwork as pleasant as possible. No hard sale from Tyler or with Maggie when it came to all the available maintenance plans etc. Great experience

Jay Ayers
Reviews 1

Service department does shoty and them dont want to take ownership of issues I have with their repairs. The parts counter has issues looking up the correct part sk you have to make extra trips and spend more time at the counter while they seen lost trying to figure out the part numbers to get you the correct part.

Jeff Durham
Reviews 1

Service is horrible They broke parts on my motorcycle they weren t even working on Of course they didn t have the parts they broke in stock so my motorcycle sat there for another week waiting on parts they broke After all that and $1000 it still wasn t fixed correctly I had to take it to a different shop to have it done right But they did offer to install a set of $18.00 bar grips for the small fee of $70.00. Lol. Watch these guys. They are grossly over priced and incompetent This wasn t my first bad experience there. I went back because they are close to my house and I figured I would give them one more shot I won t make that mistake again They didn t get any better it was actually even worse than last time.

Marshall 3498
Reviews 1

Awesome dealer for sure. Salesman was very helpful and super professional. I purchased a used 2016 Yamaha fjr1300es form them the bike is super clean. The salesman even gave me his personal cell phone number and even sent me a video of the bike running and several pics of it.

B GoogleFiber
Reviews 1

Spent three hours here trying to figure out what to do with my bike that was in their shop. The cost to repair was too expensive for me. Really had no choice but to sell it to them since I had no way of transporting it anywhere else. I talked numbers with 5 different people and the numbers kept changing multiple times. Not only did I accept the low ball offer they gave me to buy it from me, but found out later I would need to pay for the new equipment they already put in it, even though at this point it was no longer mine. In the end, I ended up paying them an additional $138 bucks for repairs that I will never benefit from. They got the bike, profited from the service fee, and will sell it and make more money. I profited nothing. I finally paid the service department just to get out of there but I really feel taken advantage of. I ll be encouraging my friends NOT to do business here. I ve never been more frustrated at any dealership.

Strukes Granberg
Reviews 1

Maggie, Tyler, and Jo did an awesome job!!
Tyler was a very good salesman he stayed on top of things and made sure we were informed at all times!! Thanks Tyler for an awesome job!!!

Maggie was a great sales person!! She really knows her stuff!

Andrew Robertson
Reviews 1

Tyler in parts helped me find great parts at a great deal! He even made sure that I would receive them before the end of the week! I love all the guys up there and currently have bought four bikes from. However Tyler s in parts is amazing! This is part two of my review Dan the general manager needs to learn how to speak to people. Extremely disrespectful i have spent 15k this year with them referred them two buddy s in the past. Bought my first bike from them in 2014. Also none of the sales professionals stay there because of how he talks to people. Sad to say but you lost a loyal customer and someone who spends money there.

Michael jackman
Reviews 1

The sales team was great every time I had been here. I bought a brand new bike from Caleb and he would have done anything to help me out. I will caution anyone who goes, be aware of the lady who "runs" the finance department. She is very rude, mean, and does not give a crap about you or your experience. I would return again but next time I will have my own financing and do the paperwork a little differently.

Deno D
Reviews 1

Went twice and the sales man Jason was great. Not pushy and helped me find the right fit. I had a few back surgeries so I told him about needing comfort and what was the best ride position for me. He could have pushed me to a more expensive bike but he found one that fit perfectly. Really good to work with and would recommend. Also I rode 180 miles round trip twice to deal with.

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About Freedom Cycles

Freedom Cycles offers Powersport sales, Service, Parts, Finance, & Trade Value. We are located in Grandview, MO!

Freedom Cycles is a leading Powersport dealership located in Grandview, MO. The company offers a wide range of services including sales, service, parts, finance and trade value. With years of experience in the industry, Freedom Cycles has established itself as a trusted name among Powersport enthusiasts.

At Freedom Cycles, customers can find an extensive selection of new and used Powersports vehicles from top brands such as Honda, Yamaha, Kawasaki and more. Whether you are looking for a motorcycle to hit the open road or an ATV to explore off-road trails with your friends and family - Freedom Cycles has got you covered.

In addition to sales, Freedom Cycles also provides top-notch service for all types of Powersports vehicles. Their team of certified technicians is equipped with the latest tools and technology to diagnose and repair any issues that your vehicle may be facing. From routine maintenance tasks like oil changes and tire rotations to major repairs - they have the expertise to get your vehicle back on the road quickly.

If you are in need of parts for your Powersports vehicle - look no further than Freedom Cycles. They carry a wide range of OEM parts from all major brands at competitive prices. Their knowledgeable staff can help you find exactly what you need for your specific make and model.

Financing options are also available at Freedom Cycles making it easier than ever before to own the Powersports vehicle of your dreams. They work with multiple lenders to offer flexible financing options that fit within your budget.

Lastly, if you are looking to trade-in or sell your current Powersports vehicle - Freedom Cycles offers fair trade-in values based on market conditions ensuring that customers get the best possible deal.

Overall, if you're looking for a one-stop-shop for all things related to powersport vehicles then look no further than Freedom cycles! With their extensive selection of new & used powersport vehicles from top brands along with their exceptional customer service & support – they truly stand out among other dealerships in this space!

Address
12501 S US Highway 71
Categories
Retail