Ben Isai
What reviewers say about Fiserv
Based on the cross-section of reviews, opinions are mixed. Several positive reviewers describe Fiserv as a great company and great place to work, praising the people, teamwork, community involvement, and evolving products and innovation. Other reviewers, however, report serious dissatisfaction with customer service and certain fees, so the overall pattern is one of strong positive experiences alongside notable negative ones.
What does Fiserv do?
Fiserv is a global fintech and payments company that provides solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale. Their offerings include lending, credit union, ATM, and card services to clients.
What are the most common complaints about Fiserv?
The critical reviewers most commonly describe poor customer service, with complaints about long hold times and disconnections, difficulty getting issues fixed or site updates made, and being charged fees the reviewers felt were unreasonable or avoidable. Several critical reviewers also expressed frustration that Fiserv had not resolved longstanding complaints they had previously raised.
AI-generated from reviews on this page. Verify anything important with the company directly.
David LeFlore
They don't care about you. Every time I need something fixed or updated on my site, they push back and it is a headache, not sometimes, every time.
I spend a lot of time putting together data to prove my case and they don't even care enough to read it.
Then, on top of that, they charge hundreds of dollars to make changes that I know for a fact only took 30~ minutes.
Once you are a customer, they stop caring about you because they know that it is a headache to switch to someone else. Stay far away, the way this company does business is sleazy to say the least.
Dennis Barker
Terrible facility...unfortunately we taxpayers get to support it financially until the NBA decides this building isn't large enough. And yes, the exterior does look like Trump's comb-over.....how classless is that?!?
I want award zero stars but then i can't post my comments......
Christina Ehnow
Great place to work, great teamwork! Love that our company is involved with giving back to the community and staff will take additional time outside of work to volunteer!!
Products and services are always evolving as technologies advance with Fiserv offering the best innovation in programs for lending companies, bank, credit unions, ATMs, and card services to name a few products offered to clients.
James Ogden
Horrible customer service, wait times are almost 30 minutes before being disconnected. Who is in charge? WOW so sad for the over worked employees.
HOWARD SHORE
I Am Very Angry And Disappointed In Their Services!
I have written to Fiserv, Inc. before about the Same Complaint maybe 1-5 years ago, however, up until this date, Fiserv, Inc. has still Failed To Do Anything About It When They Actually CAN!
I will remind Fiserv, Inc. about My Complaint and This Time Around, I Will Keep My Complaint In An Archived File Under The Fiserv, Inc. Company Name uncase I Need To Re-Send The Same Complaint Out To Fiserv, Inc. Again In The Near Future!
About ME: I have been a Customer of the Southern California Gas Company for over eight (8) years and sadly, I have been paying my monthly bill the same way with my Mastercard Credit Card by going on to the BillMatrix website and filling out the form with my account number, amount of payment, credit card information, etc.
This has been Nothing, but a Bloody Nuisance during all of these years because I have asked to have my Credit Card To Be Charged Automatically So That I Am Never Late With A Payment Like I Was This Time Around and so far, Fiserv, Inc. Has Done Nothing About It, But Totally And Deliberately Inconvenience Me As Their Fiserv, Inc. Customer!
Please Note: Fiserv, Inc. Makes Billions Of Dollars Per Year And Yes, Fiserv, Inc. CAN Afford To Offer An Automatic Billing Program For Those Utility Customers That Want To Utilize It!
For Example: Time Warner Cable (Now Spectrum) Offers The Automatic Credit Card Charging Program.
For Example: Los Angeles Department Of Water And Power Offers The Automatic Credit Card Charging Program.
For Example: MetroPCS Offers The Automatic Credit Card Charging Program.
Sadly, Fiserv, Inc. Seems To Be The Only One Who Does Not Want To Offer It!
Fiserv, Inc. Needs To Get With The Times, but Apparently Fiserv, Inc. Is Very Much Backwards In Technology And In Offering Their Customers Only The Best!
As A Google Guide, Level #4 With Over 1,000,000 Views Per Month On My Work, I Could NOT Possibly Offer Fiserv, Inc. A Five Star Rating And/Or Write Fiserv, Inc. A Perfect Five Star Review Until Fiserv, Inc. Offers Me And The Rest Of The Utility Customers Out There What We Want And Deserve And That Is CONVENIENCE!
Did I Spell It Out Correctly?
I just forwarded them a copy of this Very Serious Letter Of Complaint, but I seriously doubt that they are going to do anything about it.
We Can Only Hope For The Best With Fiserv, Inc.
Thank you.
Sincerely yours,
Howard Paul Shore
Angry And Upset Fiserv, Inc. Customer For Over Eight (8) Years
Executive Google Writer And Guide At Level #4 And Other Social Media Websites
/HPS
Asheesh Shukla
Elizabeth Geaslin
To all my small business owners DO NOT use Merchant Services aka First Data aka Fiserv for your point of sale. Their customer service and PCI compliance services are abysmal. I have called repeatedly, been on hold, transferred and even hung up on. They have repeatedly charged me for not being compliant while failing to send renewal for my PCI compliance which I have NEVER failed to complete in a timely manner. Shame on them.
Jon Rempe
Strange Ones
Mari Werner
Katie Galvin
KJ Richard
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Get the widget for your site →About Fiserv
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
Fiserv: A Global Fintech and Payments Company
Fiserv is a leading global fintech and payments company that provides innovative solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale. With over 35 years of experience in the industry, Fiserv has established itself as a trusted partner for financial institutions, businesses of all sizes, and consumers worldwide.
Headquartered in Brookfield, Wisconsin, Fiserv operates in more than 100 countries around the world. The company employs over 44,000 people who are dedicated to delivering exceptional service to their clients. Fiserv's mission is to help its clients achieve their goals by providing them with cutting-edge technology solutions that enable them to grow their businesses while reducing costs.
Banking Solutions
Fiserv offers a wide range of banking solutions that help financial institutions improve efficiency and enhance customer experience. These solutions include core processing systems for banks and credit unions; digital banking platforms that enable customers to access their accounts from anywhere at any time; risk management tools that help banks identify potential fraud or money laundering activities; payment processing services that allow banks to process transactions quickly and securely; and much more.
Global Commerce Solutions
In today's global economy, businesses need reliable payment processing solutions that can handle transactions across borders seamlessly. That's where Fiserv comes in. The company offers a suite of global commerce solutions designed to meet the needs of businesses operating in multiple countries. These solutions include cross-border payment processing services; foreign exchange services; risk management tools; compliance monitoring software; and more.
Merchant Acquiring Solutions
For merchants looking for an easy way to accept payments from customers both online and offline, Fiserv offers merchant acquiring solutions designed specifically for this purpose. These solutions include point-of-sale terminals that accept all major credit cards as well as mobile payment options like Apple Pay or Google Wallet. Additionally, merchants can take advantage of value-added services like loyalty programs or gift card programs which can help increase customer engagement.
Billing & Payment Solutions
Managing bills can be a hassle for both consumers and businesses alike. That's why Fiserv has developed billing & payment solutions designed to make this process easier for everyone involved. For consumers who want an easy way to pay bills online or via mobile devices without having to remember multiple login credentials or account numbers - there is CheckFreePay® . For businesses looking for ways streamline invoicing processes while also offering flexible payment options - there is Biller Direct® .
Point-of-Sale (POS) Solutions
Finally ,Fiserve provides Point-of-Sale (POS) solution which helps business owners manage sales transactions efficiently by providing real-time inventory tracking capabilities along with detailed reporting features so they can make informed decisions about how best allocate resources based on sales trends data analysis .
Conclusion:
In conclusion,FISERV is one of the most innovative companies when it comes fintech industry .With its wide range of products offerings ranging from Banking Solution ,Global Commerce Solution ,Merchant Acquiring Solution,Billing & Payment Solution,and Point-Of-Sale(POS) solution,FISERV has positioned itself as one-stop-shop provider capable meeting needs various types clients regardless size complexity .The company’s commitment delivering exceptional service coupled with cutting-edge technology makes it stand out among competitors within industry .
- Website
- fiserv.com
- Address
- 255 fiserv drive
- Categories
- Information technology and services