Very friendly and helped me save money on my tire purchases by letting me know the best promotions and informing me about which options I could do without. I really appreciate the honesty.
Very slow service, one mechanic was scrolling through Facebook while he was supposed to be performing work on another vehicle, over an hour to change 1 tire
They use the tired hard sales pitch that their policy only allows them to sell 4 tires. They don't want your money.
Staff attended to my car even knowing that doing so would make them extremely late for closing time. Saved me out of a jam. Had a nail stuck in my tire and it is a reasonable price.
#Amish I apologize for my so-called friend Andrew he know not what he does you should know better than give any other business anything but a 5-star review you do realize that they have a computer also right?
Was great service, can't say enuff about the staff.. I'll be back for all my car needs.. thanks to the staff and mechanics
Great service friendly mechanics always do a good what ever the problem.
I brought a car in here today -well, the person buying it from me did (for a quick inspection). They came up with something like $800 in brake work, saying it had grooves in the rotors and needed new callipers. Thing is, I'm a mechanic -i took it home and got it up on jack stands. They brakes did in...
This place is a joke, they plugged 2 tires in 2 hours and left the key turned on, drained the battery down to almost dead. over priced and have back yard mechanics, I wouldn't take my lawn mower there for repairs.
For this type of place, there are definitely worse places you can go. This place is pretty honest, but expect to pay premium prices.
After dealing with this Branch of Firestone for 10 years - I can no longer tolerate them.
Call me old fashion but I believe the customer is always right, so when I ask for a specific repair - i.e., replace a specific fuse... I don't need a discussion about needing an electrical check $$ - I know...
Very pleased with my Firestone experience! Good service and price!
This place has been at the same location for over 100 years and started out as the Firestone Rubber company, It isn't quite as big as it used to be back in the early 1900's but still a great service station, oh yea and when it was the Firestone Rubber Co, back in 1917 Clark Gable held his first job ...
They couldn't help me because they were fully booked but one of their canton stores were able to take me on short notice for a tire plug and I decided to have my oil changed while there as well and they gladly helped me out. Thank you to both stores for getting this done for me on a Sunday where mos...
I have been a long time customer. They are honest and I trust them. Being a woman not all vehicle repair shops treat you the same. They have price matched for me. Jeff is always on top of things and communicates well. I think their technicians are very knowledgeable and do the job right the fi...
Great location right on a big street. Ample parking space. Cooperative employees. Facility was clean. The waiting room was equipped well. Children's toys are available for ur little ones. Walk ins for flat tires etc are welcome.
Oil change, tire rotation, and front end alignment in one hour.
Had a good first experience today. Alex made the appointment for me and then when I called back to come sooner, it wasn't a problem. Inside contact was James. Both men were pleasant and professional. I'll be back and hope the same level of experience is had.
They had no record of previous visits with vehicles we had in the past. They had to send out for a part to fix our vehicle with and were done sooner than expected. They were very nice and the only thing I really didn't like was that they left our vehicle unlocked with the windows partially down ...
Couldn't even change a spare for me. Just a 1 ton pick up truck. 7/8" lug nuts. By far the most worthless complete auto care/tire shop ever.
I have a lifetime alignment and tire rotation. I call and make the appointment. I tell them I have an F250, 4 door, short bed. He says our large machine is broken, but it will fit in the other machine. I say are you sure as I am 49 minutes away and do not want to come if it cannot be done. Well they...
Had a really good experience at this store, the sales lady Emily was extremely nice and gave really good advice on tires for my vehicle. Would recommend talking to her every time
Been here twice already, first was for tie rods and second was for belts. I was a bit wary of the pricing of the work but they were communicating and understanding, never has it been easier to get great auto work done from reasonable and down to earth people!
Needing to replace the tires on my wife's, pride and joy, 2003 Chevrolet Alvanche Z71; I called a couple of tire dealers including Firestone. All of the dealers quickly provided me with their best offer to replace my existing Firestone Destination tires and then offered to beat any other dealers pri...
Aaron is the mechanic that works on both my cars. I have never had any issues with his work. Just remember this isn't a "fast food" joint. Sometimes things take longer than expected since we do live in Ohio, and cars tend to rust, break, and not come apart due to the weather we drive in. They work o...
Firestone always does a good job and explains everything
I took my wifes 05 prius in for rear brake shoes and they told me it needed shoes, drums, front rotor, front pads, and brake fluid flush...A 300 dollar job was quoted $1500. I guess they did not want my money....long story short, took it to another shop, they changed the brake shoes and said everyth...
Got serviced quick and with professionalism...I would refer anyone to this location..
Dale and Tyler were magnificent! Good guys! Second time I visit the store and I liked it again. They do not surprise you with hidden charges.
It is nice place to have our cars cared and maintained well.
If you have quality wheels, don t go here. Their ignorance for taking care of custom wheels is absurd.
I just picked up my wheels that were scuffed from their lack of care for other peoples property. When I intially went to see if if could be done, they had the service tech and service manager co...
Always like Firestone still a little pricey but quality work
Took my car in because it was pulling to the left while driving. Told the guys what was going on with my vehicle and that it had something to do with my break caliper sticking. They checked it out and said that they found nothing wrong with it. Also wanted an alignment check that didn't get checked ...
Had great experiences here until today. Had a 9:30am appointment for an oil change. Dropped the car off at 9:15. I called for a check in at 12:30 and they said they were just about to pull it in. No problem..until 3 hours later. I called back since I had not heard anything. They said they were about...
Good staff, qualified techs. Good to have this repair shop in the neighborhood.
If I could do 0 starts that's what they would have gotten!
Last minute tire mount, balance, and getting it on my car. Fast, friendly, professional service. Very happy with my visit
I brought my brand new car here for an oil change, it took them an hour, then a week later my engine oil light came on, and checked to find there was no oil at all. Never trusting this place or going through the hassle of trying to get a refund or hold them accountable for their mistake.
They used to be able to do same day oil changes, but anymore their wait time is hours long.
This location was horrible. Online it said they were open today (a Sunday). Went there because they were the closest location just to find out they were closed. had to go all the way up to the chapel hill location and they got me right in with no issues.
Great service but you have to wait all day if not days to get your car back.
The guy at the front desk wasn't helpful to get coupon discounts
In my multiple experiences, the crew go above and beyond to help their customers. They are always professional, polite, friendly, informative. They have never been patronizing or left me feeling talked down to. They also have great hours, even Sundays!
I don't know why they set appointments and they don't keep them. I can understand getting a little behind but there for 2 hrs for 1 tire. They could have been more helpful. I prefer the one at chapel hill
I love this place!!! The mechanics are honest and up front. There has never been any surprises. They get the job done fast and right the first time!! They honor their warranties. I wouldn't go any where else!!!
Always excellent service and honest people. Brought my car in a while ago for new brake pads since it had been quite sometime and they were squeaking at me. After taking the car back, the mechanic consulted with me that he thinks I could get at least 2 more years out of the ones I have (only half wa...
Thesw guys are fantastic! Service is great as is the quality of work. Prices are about average, so what you would get anywhere. Overall, I can say this is my new place for maintenance and tires. The warranty on tires is legit as well. I had brakes, struts, shocks, tires, lights, wiper blades, and an...
Long story short: they tried to take advantage of my girlfriend because she didn't know much about cars. When confronted, they refused to do any work at the quoted price citing safety concerns but offered to do the work if I bought the more expensive (4x) 'lifetime warranty' on the brakes. Details b...
They were thorough but they told me 45 minutes to check out a new car and it was actually an hour and a half. I did not buy that car due to what they found. They dabbed me from a lemon.
Poor experience. Went to get tired and an alignment. They never wrote on work order that I wanted alignment. Had to call back n make sure it was on work order. It wasnt. I also asked for a front end inspection because I have a shake in steering wheel. Manager said when tires were on if it still doe...
8.5 hours to install a new battery? Last time I'll patronize Firestone for any services.
Very good service and awesome staff. Best to make an appointment
Friendly service clean environment and a charging station for your phone, honest service!
To busy with not enough employees equals long waits.
Best customer service for auto repairs in Akron. Colton rules.
Got me in and fixed same day. Cost was not unreasonable but on the high side but fixed the problem in 3 hours. My truck is running good again.
Simple tire patch, (had insurance so should cost nothing...) told me it would cost 20.00 for the repair, they broke my lock key took them three days to get the new one ordered, and even forgot to call me..mean while I had zero transportation to work because they had not gotten a chance to fix it. Th...
I was treated very well and offered multiple solutions for my tire situation.
Great people!!!! However timing especially on oil changes can be a little better! Angela and Jason are bomb!!!
Dealing with major health issues is never fun, especially around the holiday season, but on top of that to have your vehicle vandalized makes things even worse. I had the catalytic converters cut off of my truck on 11/24/19 my truck was towed to this store on Tuesday, the manager Andrew got it in an...
Jst rmbr. they are not ar Summit Mall anymore. The webpage isnt updated to reflect this.
Overall great experience. The staff are all polite and professional. I had to wait a while for new tires and alignment, and the waiting area is very clean and comfortable, with satellite TV!
Other than being 2 hours behind schedule. They took great care of me. If it wasn't for Lisa I would have walked out