Charles Troiano

Review of Firestone

After dealing with this Branch of Firestone for 10...

After dealing with this Branch of Firestone for 10 years - I can no longer tolerate them.

Call me old fashion but I believe the customer is always right, so when I ask for a specific repair - i.e., replace a specific fuse... I don't need a discussion about needing an electrical check $$ - I know what blew the fuse.... I did!

Saturday, March 11th - I had my car towed there. In a previous repair - I instructed them to replace my transmission line - they called with good news - they save me $!00 by patching the line. At the time I was annoyed - I wanted the line replace.
Fast forward 2 years - the link developed another leak.. This time I was informed by them, that they are not transmission specialists and they refused to do the repair due to liability issues - they wouldn't accept a signed a waiver of potential damage.

So, my walk away is that this branch does not stand behind they're corporate Motto...
Firestone... THE COMPLETE AUTO CARE