Dusty W

Review of Firestone

Poor experience. Went to get tired and an alignme...

Poor experience. Went to get tired and an alignment. They never wrote on work order that I wanted alignment. Had to call back n make sure it was on work order. It wasnt. I also asked for a front end inspection because I have a shake in steering wheel. Manager said when tires were on if it still does it to bring back then and then they will look at it. I dont have time to take back because employees don't wanna do the job while my truck was there. I dropped off my truck at 900 this morning n was told 300 pick up. We had to add alignment because they never put it on work order so he said it would be 500 to 600 for front end check. Needless to say,I got my truck back at closing n was told they didn't have enough employees to any other work on work order. I should of got it back by 300. So it took 9 and a half hrs to put new tires on my truck n still didn't get the alignment or front end inspection. I'm not happy with the service and time it took to install 4 new tires. Will not b going back to this Firestone ever again. Poor service.. I give 0 stars. This was rediculess had to put one star to post