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2.9 · 36 reviews
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Greg Magone
Reviews 1
2020-10-20 22:34

I was treated poorly by two employees at the Maple...

I was treated poorly by two employees at the Maple Valley UPS Store. I brought in an Amazon return to have shipped out. I dug my phone out to have them scan the QR code and unfortunately, Amazon apparently only provided an electronic tracking label with no QR code. I asked them if they could print o...

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Sinar Indah
Reviews 1
2020-10-11 14:08

3 times I sent fragile packages, twice was multipl...

3 times I sent fragile packages, twice was multiple packages, and they re all crushed. I almost believed that UPS sucks everywhere until I experienced a very wonderful UPS store in Texas that sent all my fragiles home safely. I am freaked out using this store to send packages

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Walter Lowe
Reviews 1
2020-09-05 01:36

With just one person on duty 10 minutes after open...

With just one person on duty 10 minutes after opening at 9:00, things moved slowly. Only two customers allowed inside at once, so the employee could not see the line outside. She gave her full attention to each customer.

Unfortunately as I was getting my box out of my car, someone double parked ...

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Sharon C
Reviews 1
2020-09-02 22:28

I had to check and see if I was, in fact, invisibl...

I had to check and see if I was, in fact, invisible to the person behind the counter on a recent visit. It went on so long I almost started laughing. I tried asking for help and everything but she wasn t going to engage until she wanted to I guess. It took another staff member coming in to get he...

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Matt
Reviews 1
2020-08-14 22:55

We sent and insured an item through thr UPS store ...

We sent and insured an item through thr UPS store which arrived broken. We've been dealing with them for weeks now trying to get updates on how to get out insurance claim resolved; the manager Tammy refused to talk to me on thr phone today and said she'd only talk to my teenage daughter who actuall...

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Beau Riggs
Reviews 1
2020-07-25 21:42

One of the worst customer service experiences I've...

One of the worst customer service experiences I've had in quite awhile... Takes forever to get help, when you do, the employees are dismissive and don't understand the seemingly most basic requests/questions.

The older woman who helped me the second time I came in out of these two instances, this...

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Kylee Keanini
Reviews 1
2020-06-19 18:09

HORRIBLE CUSTOMER SERVICE!!! I was just helped by ...

HORRIBLE CUSTOMER SERVICE!!! I was just helped by two individuals a young lady and a young man. I honestly wouldn't recommend this place to anyone. I called prior to coming in and the same girl who helped me on the phone was the same girl who helped me in store and both instances wasn't very pleasin...

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Mark Fredrickson
Reviews 1
2020-06-04 11:42

I dropped of a Next Day Air package at 11:30 am an...

I dropped of a Next Day Air package at 11:30 am and it didn't leave Seattle until 4:00 pm the next day. Contacted UPS and was informed that Next Day Air does not consider the weekend as days, so an $80 Next Day Air shipped out on Friday will not arrive until Monday and probably will go by truck. BEW...

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Jeetendra Verma
Reviews 1
2020-05-07 13:35

I have had consistent bad experiences at this stor...

I have had consistent bad experiences at this store. I went to store to ship out a Amazon return with Lithium ion battery in it. Amazon had sent me a warning label also for Lithion ion battery. The girl at the counter had a very thick accent and a very bad attitude.

The first thing she tells me, ...

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Matt Feldman
Reviews 1
2020-04-24 23:59

Poor customer service. Copies came out wrong, and...

Poor customer service. Copies came out wrong, and the person helping me refused to work with me to fix them. I've been making copies there for years, but will not continue to do so. Instead, I went and ordered copies online for half the price.

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L. Kunze
Reviews 1
2020-03-07 11:23

Don't go here if you want your package to arrange ...

Don't go here if you want your package to arrange on time. I was just sending a padded envelope to Renton, and they said it would arrive the next day. I checked the tracking ... it's now in San Francisco. How did that happen? Now it's supposed to arrive 4 days later. I could have walked to Rent...

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Debbie Cone
Reviews 1
2020-02-12 07:34

I use to get helpful and friendly service from thi...

I use to get helpful and friendly service from this store and now I get hangups, zero help, and zero friendly! I don't like being hung up on and then call back and after sitting on hold for 10 minutes listening to a constant beep like they just transferred me to their fax! I wont be going back to it...

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Jan Walker
Reviews 1
2020-02-11 19:14

This is truly the worst experience I have ever had...

This is truly the worst experience I have ever had at UPS. The server was all over the place, on her own with a great queue of folks waiting. I waited over 30 mins to have an Amazon item scanned on my phone and tossed in a box. The entire transaction was 6 seconds ...this store is awful!

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Jerry
Reviews 1
2020-02-04 04:38

Want great customer service from this UPS store? ...

Want great customer service from this UPS store? Ask for Tammy. She's will definitely provide that. Have multiple things needed done at UPS store? Ask for Tammy. Why? Because just from the time you walk through the door she's eager to help. Patient, thorough and a great multi tasker. Not to ...

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Andrew Charvet
Reviews 1
2020-01-06 19:27

I went to ship a return package and was going to u...

I went to ship a return package and was going to use the mobile code (say take to the store and they will print for you) off the return authorization that linked to the ups website but they said they can only use that for amazon packages. I then had to login on the computer to my email to print the ...

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