Greg Magone

Review of FE

I was treated poorly by two employees at the Maple...

I was treated poorly by two employees at the Maple Valley UPS Store. I brought in an Amazon return to have shipped out. I dug my phone out to have them scan the QR code and unfortunately, Amazon apparently only provided an electronic tracking label with no QR code. I asked them if they could print out the label. They readily agreed to print it out if I paid for the printing cost of the label (I assume $0.10). I didn't want to pay anything to ship the package, and asked if they could use their machine to spit out a self-adhesive label, which they also refused to do.

I didn't really want to drive back home, so I instead went to the library and printed out a label there. Upon return, the store owner and one employee both ignored my existence. Fortunately a third employee was willing to help me. She provided a mailing pouch - no charge - and then asked if I wanted a receipt. Get this, she printed the receipt for me on a UPS adhesive mailing label and handed it to me at no charge.

I do not understand why I had to drive to the library to print out a label when they have the equipment and skills to do it in house (without charging me). Further, I do not appreciate how the store owner and his staff treated me, both in their poor explanation as to why they could not help me as well as them ignoring me upon my return.

I will be taking my business elsewhere in the future.