One of the worst customer service experiences I've...

One of the worst customer service experiences I've had in quite awhile... Takes forever to get help, when you do, the employees are dismissive and don't understand the seemingly most basic requests/questions.

The older woman who helped me the second time I came in out of these two instances, this time to drop of some Amazon returns and get an update on my insured package I shipped off (which was confusing for the employee to do this basic request) was extremely rude, dismissive of my questions/concerns and would act like she was right the whole time when she originally did not understand the basic question or was confused by what she was looking at on the computer. She tried to make it seem like I did not understand her or she wasn't originally confused when she kept changing what she would state previously. She should not be handling a computer because everything she did on it she messed up the first time and caused confusion.

Times in the past haven't been great either.