Please, please avoid this company at all costs. They are intrusive, bombading you with multiple emails every day demanding yet more documents and asking us to give them direct internet access to our bank accounts. I don't think so. These people don't respond to phone calls. They don't answer the pho...
Instead of the usual 2 to 4 days to process a tenant’s documents and establish a report, FCC Paragon took 2 full weeks! Plus, they breached the UK GDPR and Data Protection Act 2018 by reporting my annual income to the estate agent around £19,000 below the true amount!!!
That delayed my tenancy’s st...
Wow, wow, please stay clear of this company, nightmare to work with, phone saying that are having problems contact my employer and five minutes earlier my employee had just said he had spoken to them and only to find out from letting agent they did not believe he was my employer because he did not a...
I was worried because of the reviews but the process to pass this went really smooth. Thanks! I would advice to prepare all the documents in advance.
Having someone go through the various levels of cover was great. Also their cover is great if you are a tenant as it includes fixtures and fittings which a lot of other companies don't do. And very reasonably priced. Not sure about the claim process but lets hope I never have to go through that.
They take an extreme amount of data from you and any referees you have (far more than is necessary for a standard credit check), they repeatedly direct you to their expensive phone number instead of email contacts, and are generally shady. They seemed to want to sell my details to other companies to...
Always very helpful with any enquiries, profession, friendly staff
appalling customer service , passed from staff to staff who had no clue whats so ever , very rude asking personal information that was not relevant to the application, questioned my income saying i earned to much ? how does that even work , in a nutshell avoid !!!!
if your estate agent uses these guys look else where for a property.
If you'd like to pay someone to get intimidated and bullied, then pay these guys. I just don't know how on earth would a legitimate landlord or letting agency hire the services of this joke of a company? How is this company still open and actually operating?
Also people is there a way to give 0 sta...
VERY BAD EXPERIENCE... Not only incompetent staff, even worst...really unhelpful. Bad system in place and total lack of client managing skills or customer service. NOT RECCOMENDED
I had very bad experience where they said i gave them consent consent to talk to employer and start to investigate the employer him self instead of getting my references and even bully the employer. This is clear warning not to use this service which cost me 290 pounds to enable them to bully my em...
Your software is so bad it put me out of a home. I have had to rent a hotel because of your incredibly incompetence. Uploading attachments through a separate user interface is totally ridiculous.
If i could give them zero stars i would. The staff are incredibly incompetent and very unhelpful. They put legal clauses that offload all their responsibility to you if you are a landlord providing a reference, but they disguise it as a "decleration", and worst of all they charge you an outragous am...
Dreadful! They were useless and didn't understand how someone can work for their own company! Also couldn't find my partner and I on the electoral role despite us being on it and us providing evidence! Also, anything out of the norm needs to be mentioned in a 'Notes' section, which they dont seem to...
Very incompetent and unprofessional, they dragged everything out to the bitter end and made things as difficult as possible.
Requested details not to be shared but a day later start receiving junk mail and sales calls galore, coincidence?
I had a brilliant experience with FCC Paragon. My last last landlord has disappeared off the face of the earth and this meant I lit was near impossible to get a reference for my new place, FCC were amazing in tracking him down and we're in constant contact throughout. They had got a reference for me...
Excellent experience from start to finish.Staff very very helpful and know there bussio
Very good communication, fast and professional, helpful when needed. My experience with FCC Paragon regarding credit check and references while applying for a new property was very positive. Highly recommend.
They literally do ONE thing and they simply cannot get it right. They lost my bank statements and harassed me for these for days. After speaking to management I was told they had in fact received my bank statements. They caused so many delays during the referencing process, which was all down to the...
We had a bad reference from our last but one landlords who were sore losers after losing an adjudication by the Deposit Protection Service. Essentially they unjustifiably tried to repaint the flat we left at our expense from our deposit.
FCC Paragon weren't helpful at all and wouldn't set as...
I have been a manager of a lettings agency for over 10 years and during this time we have always used FCC paragon. They offer a great service and offer detailed reference checks and landlord protection. We always find communicating with staff easy and someone is always available to answer our questi...
Been with Paragon for tenants insurance for many years and have not had a single issue with them. Customer service and price is great. When I return to renting I will be going with Paragon again
Kelly was really pleasant and helpful, with great product knowledge. Thank you Kelly, much appreciated
It is interesting to note that negative comments come from refrencees and positive from reference-ors. As a letting agency we have nothing but praise for FCC who are helpful and supportive. Persons being references would do well to note that unless you have straightforward circumstances, referenci...
I would give them zero stars if i could. They will harass you, threat you. They are incredibly rude, lazy, incompetent and ridiculous. i WARN you, please refuse to rent/buy any property where FCC Paragon is involved.
Everyone at Paragon are always a pleasure to deal with, would be happy to recommend to friends and family.
I have used many reference company's in the past but FCC are brilliant. Always update you on the reference process, insurance claims are paid quickly, a pleasure to work with.
The best part is they take into account london rental prices are different so the income required is less.
When one of our...
I had a fantastic experience @FCC Paragon, polite and welcoming staff, great vibes around the office. Highly recommended!
They donot know anything abt overseas professional's working letter and they don't have any knowledge abt overseas professional's visa information. They even said it would take 2 days for an email to be received from China. They are not communicable. Extremely bad service.
I tried to take a flat on rent, the procedure was fine, continuous contact snd guidance was given through phone calls and emails. But the lady to whom i sent my employer's contact and email. She was emailing my employer about his official email's composition; that it is made a bit late as compared ...
Outstanding professionalism and friendly staff. Completed my tenant checks with zero fuss, polite phone manner and do their job well.
This company is absolute disgrace..I am a landlord and hired their services to carry out the referencing...My property was rented to a couple on work visa...Now it is the responsibility of the landlord to ensure that the tenants have valid visas which is fair enough,,,,FCC Paragon was taking wrong a...
Great customer service! Sam helped us through all the process and everything was very friendly and personal, which made it easier. Thank you!
We were to use this reference check company, who did they job but in a very slow pace. We were under very tight deadlines for moving into a property and we basically had to do their job of chasing every people to get their feedback so that the application can proceed. It seems to me a pretty expensi...
Had a great experience with FCC Paragon. Attentive staff that kept me in the loop throughout the referencing check process - cheers Sam!
Unprofessional ... waste of time and not worthed ...
If you got limited company u can forget it about positive references... I made complain about them to trading standards and local MP.
Worst referencing company AVOID
Even not a 1 star.
They are breaking data protection rules...
Money and time wasters.
My personal experience has been excellent with FCC. My interaction has been with Matt Cobb over the past few years for various properties.
I enjoy speaking to Matt as I feel valued as a customer, he always remembers which property I am calling about, what stage it is at and also personal informa...
Absolutely terrible company. The level of tedious detail requested is embarrassing. Good luck to those who have to go through this process, you'll need it!
Trying to take as much money from us as they could when we were leaving the property. Also threatening with legal action. Them and Stevens and co Ashford Kent try to take all they can from you don't go with either off these company's!!!!!!!!
Extremely unhappy with the service we have received, the staff seems to be very laid back in their approach to their client, there was no sense of urgency and really bad communication skills.
The prospective tenants were really unhappy with the way FCC Paragon communicated. This cannot be continu...
They try to sell you insurance, before the referencing is done... I reckon if we would have signed up for an insurance, the referencing would have been smoother...
Also they are rude and demanding, not doing their basic responsibilities at all... My employer had to send over the confirmation 5 time...
This company has made my family life miserable and should be banned. You can't imagine the level of mental stress this company will put you through in the name of reference checks. If it was not down to the kindness of good friends, this company had made me homeless.
All their positive reviews seem...
FCC Paragon were an absolute pleasure to deal with. More than happy to post a review when they asked following my tenant referencing application.
Even if you opt out from all marketing communication they still give out your personal information to third parties. As soon as I filled out form I got a call from broadband comparison service even though I selected not to receive offers from third party providers. For a company that is dealing with...
I have just finished my referencing process with Christopher at FCC Paragon and can't say enough good things about him or the company. I'm currently in Thailand looking to move back to the UK and needed a guarantor too, so mine hasn't been the easiest of applications. Christopher dealt with it quick...
The customer service I received from Kelly was excellent. Prompt and clear responses to the issues/questions I raised. Very professional and supportive in working to deliver the best resolution for myself the client. The matter was resolved quickly and very much to my satisfaction. Clearly having th...
I especially enjoyed the collaboration with the FCC Paragon team in handling my not-so streamline verification process. Highly patient and dedicated people with a lot of customer empathy and focus.
Kelly was very efficient and helped me sort my problem ithin a very short time. Well done.
I had the pleasure of dealing with FCC paragon as a guarantor for my daughter. I had no trouble or disputes, the staff are friendly and informative as to what was required of me. Better service then other referencing company's I have had the misfortune to deal with.
Tenancy referencing with them is an absolute joke. Strict rules for no reason. It's either black or white with this company, no room for common sense and evaluation on a case by case basis. The next time we rent we will make sure the letting agency isn't using this company because we will never want...
excellent customer service and I have been with them for years and their prices have remained very stable.
I've been with Paragon for a number of years for Buy To Let insurance and I've found their premiums competitive, cover very good and their customers service is very responsive, which I love. I haven't had to make a claim, so haven't tested that yet, but for everything else so far they have been spo...
The staff at Paragon are always very helpful, knowledgable and a pleasure to deal with. If only all staff in other companies were this good! It instills confidence that should a claim ever be made, it will be handled with the greatest care. Highly recommended.
If I could give them less than one I would do. Terrible from beginning to end, the document service is dreadful, staff were un-informed, had various different things told to me. Overall very very poor!
Worst reference company EVER!!!! Don't deal with them!
Their system is slow and archaic uploading files over and over again. It's frustrating
Fantastic service, very well looked after and guided through the relevant paperwork, thank you!
I have had Landlords Contents Insurance for my London flat with FCC Paragon for many years. Very happy with their professional and courteous service in handling renewals of the policy.
Having been a client of Paragon for some years, I would highly recommend them. I had to make a claim for accidental damage a couple of years ago and my claim was dealt with swiftly and successfully. The premiums are very competitive and the service that I have experienced has far outweighed any ot...
Rubbish service
Incompetent staff
Very bad comunication skills
I wonder how can they still in business!!!
I had to give them one star for the review to be sent even though they don't deserve it
Reference check went through in less than a day. I was worried after reading reviews here but while they did ask for quite a few documents, they were efficient
I have used FCC for referencing at a previous letting agents in Putney and for my own company. Once you've done 1 and know the process it becomes very straight forward, I'm a happy customer and will use again and again and again. Thank you
Excellent customer service from Paragon - every time I speak to them they address any questions promptly and effectively - great company
My partner was cut just because of a small detail in address which could be modified, we had proof of address for overseas and the company refused to accept it. For us it was really really bad experience.
Very strict rules for absolutely no reason, unhelpful staff and not clear rules on how someone...
Completed my tenant referencing checks today, thought I would leave a review of my experiences but having read some previous reviews I couldn't believe the hate or understand why?? I had a no trouble with FCC Paragon, they requested information I provided it simple right? I dealt with nothing but pr...
I had not checked what referencing company our agent used before paying the holding deposit. When I saw these reviews I got really worried. In the end it was surprisingly quick and smooth.
HOWEVER, they are asking for an incredible amount of information, some sensitive, some irrelevant etc. All t...
Absolutely fantastic service from Jen at Paragon. She was so helpful and patient. I will definitely be recommending the services of Paragon to my friends.
I would give this no stars if it were possible not only is the company terribly run with the no reply emails and 0800 numbers they ask and expect you to provide an entirely unnecessary amount of documents as a tenant. After enquiring about a document i sent i was informed it would be processed befo...
The lady that call me she was so helpful. Explained everything to my. I definitely recommend it.
FCC Paragon system was easy to use and I could track the progress of my application which was really useful. Moved in today, really happy. Big thanks to the team
dont answer the phone
no one is able to give good, concise requests for information
all together terrible service as i called over 20 times n ended up having to call an accountant who is a friend to help me.
dont recommend the service.
When my agent told me I had to be referenced by FCC Paragon, I read these reviews and thought it wouldn t be a great experience. However, I was really surprised by the service I received from them. The staff were friendly, helpful and knowledgeable.
Bunch of idiots.
Don't reply to emails and the staff sound like bimbo's who propbably have difficulty operating a coffee machine.
So this bunch are pretty clever !!!!!!!!!!!! after all they are able to predict where we will be two years from now.
Micheal J Fox and the prof are on their staff...
the worst referencing company in the world, I had the worst experience with them
As a professional letting agent dealing with around 150 new lets per year, I've used Paragon for more than 15 years. With an average of approximately 2 tenants per let, that's 4-5 thousand applications.
Like any business, they have their bad moments occasionally. Generally this is during the busy J...
The worst referencing company to deal with, they are great at first but then the head ache starts!!!
Arch legal whom deals with the eviction is the issue.....
Only advise I can give is, just don't use them, avoid them, they will try calling you back to inprove there service but again you will bigg...
As soon as application submitted I started getting loads and loads of marketing emails and calls from OTHER companies which implies FCC Paragon sells data to. This is despite me being on TPS. Clear violation of data protection.
Called them multiple time about the referencing they are conducting on me for a flat where i should be moving on the 9th of July , i am a sole trader in UK that have been established On the 6th January this year and have a contract with another company without end date and one month notice. i also ...
I've acquired the services of this joke of a company so they can carry out referencing/documentation checks on my tenants.
However the tenants showed me the emails that they received from them. The emails had threatening language and they were harassing the tenants. Soon after the reference informa...