Roosler Cole

Review of FCC Paragon

As a professional letting agent dealing with aroun...

As a professional letting agent dealing with around 150 new lets per year, I've used Paragon for more than 15 years. With an average of approximately 2 tenants per let, that's 4-5 thousand applications.
Like any business, they have their bad moments occasionally. Generally this is during the busy June-September time when they have more temporary staff. All in all, they're pretty thorough and they've always paid out when we've needed to make claims on their smart rent protection policies.
It's the sort of business where you are likely to annoy people by failing their application or asking for information which the applicant believes isn't relevant or helpful to their cause. I therefore think that a significant proportion of these negative reviews are likely to be down to sour grapes and the overall low rating is rather unfair.