Edison SpA

a total disaster ..... they tell so many lies and screw the customers that suck .....

Bad experience due to withdrawal from mortis causa and relative closure of the gas meter by seal. Appointments given (twice and after long waits) and canceled the night before until, without warning and without an appointment, they showed up complaining that there was no one waiting for them !! Totally without professionalism and respect !! I strongly advise against any contact!

It was the top but for more than a month it has been impossible to talk to someone and on serious problems they say to send emails where you are called back and quickly liquidate you and if you accidentally want to call you can no longer be 3 weeks and the outcome is always negative no one answers. And all the companies do so now I make a report.

I found myself doing an Edison transfer for a pre-existing contract, it is not possible to complete this transfer, absurd, I made the online registration, sent the document via pdf (containing the same registration data, therefore redundant) and still continue to continue ask for an identity document that I have sent in the past, but there is no email address on the site to send it to. But how can you be so disorganized !?

bad telephone service operator 3007 change of operator

It is a scam ... after months the recalculation with the previous invoices arrives!

But I feel good ... the invoices arrive to me via email I can easily enter the reserved area. So far nothing to say

The only operator who claims the transfer for a withdrawal mortis causa. Vultures hovering in the sky are less scary. Far be it from me to make a contract with them.

Very bad. They receive payments and send reminders after 1 week. they have bad customer service and bad credit management software

incompetence in its absolute state. never had so many problems to make a transfer. to be avoided absolutely.

I was visiting Palazzo Edison thanks to the days you do.
A fascinating place in liberty style where the human being is valued in addition to the genius of the founder.

I have been going from Enel to Edison for more than a year and I must say that I felt really good. The bills have magically decreased and the only time I have had to call customer service I have found very competent and courteous staff. Excellent application to see all bills and the customer area on the site is very clear. Also interesting are the latest offers that allow you to purchase services in addition to the basic electricity offer. Highly recommended!

bad customer service, they don't even respond to PECs

Slow and incorrect. Bureaucratically they seem to have literally remained in the pre-internet era (with consequent timing). They issue invoices either based on "real readings" that are not real, or on supposedly enormously inflated readings. When reporting these inefficiencies to the customer number, the operators are rude and hasty, and the procedure required to rectify them is grotesque. I strongly advise against it.

NEVER DO EDISON ENERGY. Incompetent and rude, they don't solve problems and attack your phone. Expensive and non-existent service, 3 months for a transfer that never took place. NEVER DO EDISON ENERGY.
DO 1 STAR BECAUSE YOU CANNOT GIVE LESS.

We have a carpentry shop and we followed the directions of our consultant, who is a direct agent Edison. We are satisfied because the invoices are regular and legible. And the consultant turned out to be a true professional.

I have been requesting a transfer for a month !! I keep sending the documents but to date the customer service tells me that they have no request for transfer !!! Not even a star

to be avoided like the black plague. they tell a lot of lies. they screw you. I had higher electricity and gas bills than the old manager. in the end, failing to pay them, I never paid them and I will never pay them. 6 years have passed and they have not recovered anything. fraudulent company. I could be here writing millions of lines but it won't do any good they will continue to scam customers. but I am very satisfied that they are unable to recover their credit. more than 2000 euros.

A shame they are incompetent, I strongly advise against contacting them and even worse to become customers

The response obtained a little while ago by Edison regarding the change of light supply for the activity of one of my associates was really unexpected. not even take the burden of sending a trivial email peo or pec regularly held by them to warn of the problem) of not having been able (even here with completely contradictory reasons made by the 3 different officials contacted by phone) to provide for the passage due to a non better specified credit check. Although I did my best a little over half an hour ago to advise me about the immediate need to receive a confirmation email of what they told me by phone, it has not yet arrived. that I will not recommend to all my associates by posing the problem on social networks too.

poor payment service with rid. (which should remove thoughts for payments). Despite all the information provided is correct, and after 9 months of the start of the contract and the fourth delivery bill, they tell me that they have not received the payment (which should take place automatically) and want payment by bank transfer with a further increase in expenses.

bad service! I respond to one in ten calls, when they do they say that if they don't occupy them and turn me to another number, which happens to be, the person is currently busy please stay on the line, then say they have no free . Recall saying that the number does not answer and so I get? "and what can I do, try to call back" then I ask for the number so as to call it "look for the number from the internet", but sorry I am a customer does not exist that when I call to know something I am given an answer like this!

Unfortunately, the management is really bad. The customer service works well, but it has happened to me that for years Edison has not used the data of the local distributor, and then invoiced me thousands of euros in one go. I strongly advise against it.

After 7 months they still have to repay the deposit !!!!!!!!!!!! very bad!

Two appointments out of two set for the free inspection, related to the condensing boiler offer (related to the ecobonus with credit transfer) skipped without any type of notice giving notice.

Very bad indeed change absolutely provided
Called more than 20 times maximum wait 2 hours
The person who replied did not want to hear me, closed me in the face
Not worth a single star

EDISON the first company in the world to worry about our planet!

Rude customer service pompous enough to be scary. People of horrible arrogance. They send with a month's date registered late arrivals and tell you that they will disconnect you, you signed the letter yesterday and they won't let you talk. Bad bad bad ones

well i am 10 years that i am with edison. The only flaw is that when I moved house I asked you to fax the closure of the electricity and gas meter but they never told me that I had to contact the local manager. In addition, before leaving the house I turned off the gas and gave him the reading on the phone. in the meantime, the new tenant who took over immediately consumed both gas and electricity and then made the transfer so he spent less. Which cannot be done if I had previously asked for the counters to be closed. I believe that it is not even legal to make a transfer if a closure has been requested by the previous tenant. the fact is that I received 46 euros of electricity and 500 of gas, figures that I had never spent. I paid for the light, but the gas I turned to the lawyer since I was not there in those periods that are on the invoice. For the rest I would say that I am fine even if lately it seems to me that they have raised the prices because 33 cents. per cubic meter the gas seems a little too much. Reluctantly but I'm thinking of changing manager

Unprepared customer service, I had problems from the beginning for a new connection, a delay of two weeks because they had not informed me that a contract sheet was missing. Much higher bills than the previous supplier that always arrive late so I had to pay the late payment continuously. After two years I changed supplier.

Hello,
I've been trying to take over a gas supply contract since November 2014, I sent you faxes 3 times and obviously I have all the correct transmission receipts, but you keep telling me you don't see any documentation, you told me to send by email the documentation, then I discovered that your email does not work, I find it absurd that in 2015, it is not possible to finalize a gas supply procedure.
"congratulations" for the attention and service. regards

If I could give-0, the worst that can happen, there were double bills compared to actual consumption other than saving after more than 6 years you continue to ask for sums not due .. Far away !!!!!!!!! good Jerry !!!!

There is nothing worse! They have been out of gas for 3 months because they have to move the meter. This means that I don't have hot water and I can't cook. Being a paid service they should be faster.

Thieves thieves and only thieves ... Send non-existent bills ... Disconnect the supply suddenly despite being a precise payment ... You make me run out of light with 4 children at home ... And a whole scam ... don't rely on them ...

A beautiful experience took place thanks to the days you do. In a historical place you must visit!

Gas Natural has become Edison Energie. I speak as a Gas Natural customer. And I just have to vent the frustration on online reviews, hoping to get some results.

Beyond reality.
Unfortunately I had to turn Gas Natural less than a year ago and since then I've been living a nightmare. I had just bought a house, which had been uninhabited for a few months and was in total from January to December. The kitchen arrived in October and was connected in December-January. Yet gas bills have arrived for a total of over 2,000! Customer service more useless and irritating of the earth ("I can't help you, you must write an email"). I had to pay a lawyer to collect those absurd bills. And the nightmare is not over, because now it has come out that the light contract has NEVER BEEN ACTIVATED and all the back bills have arrived at once to the former owner, who naturally has nothing to do with anything. So now I also risk cutting off the current. I have been contacting customer service for two weeks and I have complaints, and no one has yet deigned to answer me in any way. Instead, for the communication of self-reading they solved everything in less than 3 hours. Ridiculous. A form to fill out online for complaints that provides 200 characters. Not even a text message. But please.
Unobtainable offices, now I must also consider whether to go to San Donato or Rho to see if anyone has the decency to listen to me.

In addition to insult injury: without the light contract, how can I change operator?

Issue bills to feeling .... that is when you like. The indications for self-readings are misleading, in one page given a time frame ... in the other a still different indication.