Gas Natural has become Edison Energie. I speak as ...

Gas Natural has become Edison Energie. I speak as a Gas Natural customer. And I just have to vent the frustration on online reviews, hoping to get some results.

Beyond reality.
Unfortunately I had to turn Gas Natural less than a year ago and since then I've been living a nightmare. I had just bought a house, which had been uninhabited for a few months and was in total from January to December. The kitchen arrived in October and was connected in December-January. Yet gas bills have arrived for a total of over 2,000! Customer service more useless and irritating of the earth ("I can't help you, you must write an email"). I had to pay a lawyer to collect those absurd bills. And the nightmare is not over, because now it has come out that the light contract has NEVER BEEN ACTIVATED and all the back bills have arrived at once to the former owner, who naturally has nothing to do with anything. So now I also risk cutting off the current. I have been contacting customer service for two weeks and I have complaints, and no one has yet deigned to answer me in any way. Instead, for the communication of self-reading they solved everything in less than 3 hours. Ridiculous. A form to fill out online for complaints that provides 200 characters. Not even a text message. But please.
Unobtainable offices, now I must also consider whether to go to San Donato or Rho to see if anyone has the decency to listen to me.

In addition to insult injury: without the light contract, how can I change operator?