EasyParcel Sdn Bhd

3.8 · 1034 reviews
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Syazwani Afza
Reviews 1
2020-12-27 14:02

I understand the circumstances of online shopping ...

I understand the circumstances of online shopping during this pandemic period, sometimes the parcels do received a bit longer than usual but it's not easyparcel's fault at all.

I believe you guys have did your best so, I thank all of you! As long as my parcel received in good shape and reasonable...

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Nor Hisham Hashim
Reviews 1
2020-12-26 09:50

Promise to pick my parcel on the same day but not ...

Promise to pick my parcel on the same day but not even pick up on the 2nd day. They supposed to pick between 1 to 6pm daily. 2nd day after 6pm I've cancelled their services. But received e-mail to state the bank's name. In their disclaimer stated that the money will be refund within 14 days? This is...

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Vilassini Nynasekaran
Reviews 1
2020-12-24 11:33

Resolution is bad! I will say they have no resolut...

Resolution is bad! I will say they have no resolution skill at all. They have no customer support phone number. They have live chat, with no proper resolution ethic, they will tell you to email. When you email them they will not reply you for weeks and when they do it will be a template reply. all t...

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SK Ecom Marketing
Reviews 1
2020-12-24 01:40

Now everything is ready.

Now everything is ready.
Actual Weight = 5.83
Volume Metric = 36cm*23cm*40cm/5000 = 6.63KG
So I enter 6.63kg on 23 February 2020.

Yesterday night, 9.3.2020, once I login into my account and it showed this weight dispute against on me again, this had been begin more than 3 times and have no rea...

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HJ Tan
Reviews 1
2020-12-23 08:18

Thank you EasyParcel for simplying delivery proces...

Thank you EasyParcel for simplying delivery process for my business! Since I started using your service, I have saved a lot of delivery costs with your cheap shipping rate. Besides, I no longer need to waste time and petrol by travelling to courier branches and queue up to send parcels.

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Nat G
Reviews 1
2020-12-22 21:48

Very lousy middle man service! Encountered so many...

Very lousy middle man service! Encountered so many time bad experience dealing with the parcel pick up and delivery. Wasted my time to follow up / remind customer service! empty promise! never trust on their same day pick up or next day delivery trick! Always cannot maintain the quality. So many tim...

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SENITUKANG PRODUCT
Reviews 1
2020-12-22 02:05

Please remove pgeon delivery from your service. A ...

Please remove pgeon delivery from your service. A scam company, I belive its cheap and match the service, but somehow it is worse! only can be reach through email. Phone number on google are false one, so much for guarantee 1 day delivery for pgeon prime. Already 4 working day and not yet deliver. N...

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SF Wong
Reviews 1
2020-12-21 18:57

I'm more than willing to give EasyParcel a 5-star ...

I'm more than willing to give EasyParcel a 5-star rating because of the helpful customer service representative. I've been using EasyParcel for well over two years plus now. Thus far, I've not encountered any major issues with my parcel delivery. Even with the ones I've had, EasyParcel has provided ...

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teh kim san
Reviews 1
2020-12-15 22:20

The worst experience ever! The worst experience ev...

The worst experience ever! The worst experience ever! The worst experience ever! parcel always missed pick up! parcel always missed pick up! parcel always missed pick up! there are not difference without this suck easyparcel!! only 5 order but 3 missed pickup! how can trust this suck company? It sho...

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Wooitheng Lim
Reviews 1
2020-12-14 15:55

Slow response from sales person and support team. ...

Slow response from sales person and support team. The ONLY reply i got from sales person is always the same which is " already urge the courier company to update" and NEVER got back to me after that.
Text - Slow response or ONE word reply.
Call - Hardly pick up.

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tingkap usang
Reviews 1
2020-12-13 12:54

BAD BAD BAD MANAGEMENT AND SERVICE. If you wish yo...

BAD BAD BAD MANAGEMENT AND SERVICE. If you wish your item to hilang and not delivered, yes, try with easyparcel. When you make complaint, they will twist around the bush and delay to solve it. They create too many issue with customer, that's why they don't dare to put their phone number. You can see...

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Usa Udomdejwatana
Reviews 1
2020-12-13 11:46

I have really bad experience with easy parcel, don...

I have really bad experience with easy parcel, dont ever use them. They can't do anything or make their courier do anything. my parcel did not collect for 2 weeks, no one bother even contacted me. REALLY REALLY BAD, DON'T GIVE THEM BUSINESS. GO DIRECT TO THE COURIER. EASY PARCEL IS ANOTHER WAY OF...

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Vivian Yap - travel lovers
Reviews 1
2020-12-13 03:17

Arranged a shipment from Malaysia to Singapore . D...

Arranged a shipment from Malaysia to Singapore . During this pandemic period I expected there might delay on the delivery or airfreight arrangement . Surprisingly I got it from door to door in 9 days . And all the glasses in the carton box was perfectly received . Will continue support for sure. :)

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Caryn Lim Swee Wen
Reviews 1
2020-12-12 03:37

Live chat means instant reply not waited for an ho...

Live chat means instant reply not waited for an hour or two to attend to your problem! Poor customer service and coordination! Yet to receive my shipment and initially put a blame on 11/11 Sales and even dare to propose my client/ myself to self collect! Highly not recommended for seller!

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s k
Reviews 1
2020-12-09 12:01

The information on platform has misled in choosing...

The information on platform has misled in choosing EP package. Quoted an amount that says eligible for EP20 and above, only reliased the top up mechanism is strictly deductible through credit available in the account at exit. Nothing can be un-do when raised to Customer Service, and suggest to buy m...

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BGS2u
Reviews 1
2020-12-06 14:33

ITEM LOST 3 MONTH THEN SAY THAT IS PROHIBITED ITEM...

ITEM LOST 3 MONTH THEN SAY THAT IS PROHIBITED ITEM & NOT REFUND OR APOLOGIZE. Nothing can afford to pay, which is enough to prove that the value and credit of this company = 0, then there are people who dare to entrust a no credit company, investors I will not invest in a company that is worthless.

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oreeo oo
Reviews 1
2020-12-03 12:25

EASYPARCEL SG - DISHONEST! Made a booking for a in...

EASYPARCEL SG - DISHONEST! Made a booking for a international delivery via UPS. Bought a size S box from Singpost (31cm x 23cm x 9cm), actual weight was 900g - 1kg & i indicated 1kg when i booked & declared the measurement of the box. I was unaware that i needed to input the higher weight (actual/vo...

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Mary Peter Arul
Reviews 1
2020-12-03 04:44

I was given a sms msg andimmediately I called the ...

I was given a sms msg andimmediately I called the given number. There was a recorded msg asking me to leave a msg, I informed the deliverer to deliver by 1pm.

Yes that's what he did. He addressed my name correctly. He had actually called my mobile to inform me that he got my message and tried ca...

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Chou Ke Qian
Reviews 1
2020-12-01 21:39

shipment rate changed from RM5 to RM6, really high...

shipment rate changed from RM5 to RM6, really higher than the usual courier rate! somemore there are many undeliverable area. NOW, their email notification of order also changed to only available for those who top up RM2k & above, disappointed!

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Ong Yong Ren
Reviews 1
2020-11-25 20:04

It has the good quality with reasonable starting p...

It has the good quality with reasonable starting point that fast customer service(has a precisely defined place). This statement has been identified by the most valued attributes for client interaction. The customer service has A timely response ranked higher than efficiency, professionalism, eff...

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