Carle Foundation

2.6 · 211 reviews
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B. K.
Reviews 1
2020-12-26 00:11

Horrible, horrible customer service. The staff inc...

Horrible, horrible customer service. The staff including the doctors are usually very friendly and helpful, but impossible to get to them. It takes sometimes HOURS to get an appointment (even with their call back feature), the self-check kiosks replacing humans are absolutely the worst way of saying...

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Spurdo Sparde
Reviews 1
2020-12-22 22:05

Just for anyone wondering, if you check the names ...

Just for anyone wondering, if you check the names of those associated with the contentless 5-star reviews you can often track them back to media/advertising/portfolio management positions, some even directly related to Carle. Is Carle having them leave 5 star reviews to counter its terrible real rat...

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Ava Fenters
Reviews 1
2020-12-20 01:06

My grandmother was there. This rating is based on ...

My grandmother was there. This rating is based on one person. She tried to discharge her early from Cardiovascular, while her blood pressure was not under control for 4 days. We had to fight her every step of the way. She was very rude and disrespectful. Everyone else was top notch.

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Daniel Erwine
Reviews 1
2020-12-18 21:51

I am a veteran who has had two bad experiences wit...

I am a veteran who has had two bad experiences with Carle. The VA is my health insurance . Earlier this year in July I went to convenient care for a tooth infection that was causing me to black out which made it to dangerous to drive myself to Danville , Illinois to the VA. I went through the proper...

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Brandon Hobgood
Reviews 1
2020-12-12 02:58

They sent me an outrageous bill, I was emitted for...

They sent me an outrageous bill, I was emitted for concerns of heart failure I was throwing up dizzy sick and my heart kept skipping beats. I didn t even use an ambulance. Nobody had any clue what they were doing, all I got was an EKG and that was it and they sent me home. I got a bill in the mail f...

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lindenereid
Reviews 1
2020-12-08 21:27

If I could leave this hospital zero stars I would....

If I could leave this hospital zero stars I would. I've had every bad experience here you can imagine - from having my doctors switched without my consent, to having nurses ask me if I was homeless because I worked as a painter and just got off of work, to being left without pain medication after ab...

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Elizabeth Eklund
Reviews 1
2020-12-01 01:29

Runs unnecessary tests, then doesn t bill it corre...

Runs unnecessary tests, then doesn t bill it correctly to insurance so you have to pay for them out of pockets. Tells you that because you consented to a blood draw for one test, you consented to have whatever tests run they felt like running. Customer service is extremely rude right away. Will be f...

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uiucian
Reviews 1
2020-11-22 21:38

There was unreasonable hidden hospital fee. I will...

There was unreasonable hidden hospital fee. I will never come back again.
I came to Carle for a small dermatology checkup with student insurance.
The physician fees were almost covered by my insurance.
However, to my surprise, in addition to physician fees, they also charged a hospital fee for 23...

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A Olivia
Reviews 1
2020-11-21 22:07

Carle saved my life when I was an infant, and they...

Carle saved my life when I was an infant, and they have taken excellent care of me and my children for many years... BUT recently my grandmother was admitted to critical care and the gastrointerologist that spoke to me was absolutely THE rudest person I have ever me .

He was not wearing a coat or...

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Renne Clover
Reviews 1
2020-11-21 22:05

if I could zero star that nurse tried to keep me a...

if I could zero star that nurse tried to keep me and my family against our will ,dr said I cou6go home ,I have a special needs child .I was the patient, she had me in fear of my life my baby's life ,even lied to security officers. I'm sue carles then go after her .I knew something was wrong with tha...

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Brittany Delaney
Reviews 1
2020-11-17 20:25

Been in the ER (still here) with my help button be...

Been in the ER (still here) with my help button beeping for over 45minutes. No one has responded or brought in the meds that were ordered well over an hour ago. Two doctors have stopped in to ask if the meds are working and I ve told them they haven t come. Both claim they are getting someone to do ...

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Robert McCauley
Reviews 1
2020-11-17 19:01

First the service, I went in, it was fast, thoroug...

First the service, I went in, it was fast, thorough, and I was assured that my insurance would cover everything. Now the standard charge for the services I was getting is around $200, and after insurance I'm used to seeing a co-pay of around $50.

Two weeks later, I get a bill for no less than $1...

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Kelsey Doenitz
Reviews 1
2020-11-16 17:58

This nurse larea told me they're having complicati...

This nurse larea told me they're having complications with my wheelchair and that I should just walk. And when she put the gauze over where my IV was, pressed down with her thumb very hard and for a lot longer than needed. I felt like more of a burden. I sincerely hope someone sees this and does som...

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Abby Drew
Reviews 1
2020-11-16 09:38

They are clean, the people are mostly nice. Howeve...

They are clean, the people are mostly nice. However the number of mistakes made are alarming. First when getting a Lumbar Puncture they missed my spine 3 times. I have had spinal issues ever since. They have missed my veins and Im an easy stick 5 times. Once they got me mixed up with another patient...

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Kristopher Myles
Reviews 1
2020-11-10 20:45

My father has Multiple Myeloma(cancer) and Parkins...

My father has Multiple Myeloma(cancer) and Parkinsons which have brought on a multitude of complications and at this point his quality of life is horrible! His team of Physicians including Dr.Vasireddy, have prescribed drug after drug to him yet in 3 years have never considered prescribing medical m...

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Jennifer Danner
Reviews 1
2020-11-10 09:17

THE BILLING DEPARTMENT IS FRAUDULENT. THEY DO NOT ...

THE BILLING DEPARTMENT IS FRAUDULENT. THEY DO NOT GIVE PATIENTS THE CORRECT INFORMATION ON WHERE THEIR PAYMENTS SHOULD GO....DO NOT USE MYCARLE TO PAY THEM. THEY TURNED ME INTO COLLECTIONS FOR NOT USING THE APPROPRIATE SITE TO PAY. I HAVE TRIED TO SPEAK WITH A SUPERVISOR ABOUT THIS AND NO ONE HAS RE...

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Jim Grimsley
Reviews 1
2020-11-09 19:01

WOW JUST WOW!! I normally go to Christie Clinic fo...

WOW JUST WOW!! I normally go to Christie Clinic for all my healthcare needs because thats the provider my insurance dictates. After dealing with Christie Clinics Cardiology dept and their utter lack of patient care and their inability to return a simple phone call after trying multiple times I decid...

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Xin Lin
Reviews 1
2020-11-09 06:39

Healthcare quality is OK.

Healthcare quality is OK.
Fees are over-charged. And non negotiable. Customer service rep and her supervisor kept on telling me that's their policy.
Convenient care not covered by BCBS, only specialist were covered by BCBS. And Carle foundation hospital rep failed to inform us when we registered o...

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Wesley Drew
Reviews 1
2020-11-05 12:51

Carle Foundation Hospital should be ashamed of the...

Carle Foundation Hospital should be ashamed of their billing practices. Their prices are ridiculous and non-negotiable for facilities fees. While we had excellent care from our provider at a fair price, the facilities fees charged above the provider fees are beyond excessive. A 5 minute ultrasound t...

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Kali Latty
Reviews 1
2020-11-04 20:06

I ve never been to this exact location. However Ca...

I ve never been to this exact location. However Carle bought out the services in Bloomington, IL. I scheduled an appointment in June for a check up before we scheduled a surgery I have to have. I got to the office and the lady asked me for my insurance card. After looking at it for 2 minutes she fin...

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James Wang
Reviews 1
2020-11-03 12:52

I am fortunate enough to be able to say that I hav...

I am fortunate enough to be able to say that I have never had to go to the emergency room before, not for my self nor for anyone I know. Today I had to take my mom to the ER at Carle hospital in Urbana. My mom had really high blood pressure and felt dizzy with a ringing in her ear. She had shortness...

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Yen-Jen Chen
Reviews 1
2020-10-24 08:15

I never write reviews as well like many other peop...

I never write reviews as well like many other people who wrote their comments here. Carle is the monopoly in this place and as a college student in UIUC, there is not much choices left except for this hospital. I am an international student and from my first experiences I immediately understood why ...

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James Wang
Reviews 1
2020-10-23 21:50

So i tried to pay my medical bill today. I called ...

So i tried to pay my medical bill today. I called around 4:45 PM and a lady named Cathy answered. I wanted to setup a recurring payment. She took my initial payment and told me i needed to all back in a month. I said again i wanted to setup a recurring payment, she said that I would have to call bac...

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TAMMY ONEIL
Reviews 1
2020-10-22 13:03

They told me it was mandatory to have covid test b...

They told me it was mandatory to have covid test before procedure so did test they did procedure without getting test results 2 weeks later no test results called to find out why the only answer they could come up with was they lost the test and now say I have to get the test again to have another p...

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Child of God
Reviews 1
2020-10-18 07:27

Had a baby boy delivered while my primary doctor w...

Had a baby boy delivered while my primary doctor was on vacation. Everything went perfect. My wife loved it and would give them a 5star. But i miss placed my sunglasses in the room and they said no Bobby noticed then. So I'm upset. I give them a 4star...lol

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Tommy T
Reviews 1
2020-10-16 17:46

The staff, doctors, nurses down to the guards beha...

The staff, doctors, nurses down to the guards behave as gods. That you have no right to challenge them. The treatments are very specialized but they forget to treat whole patient. Then you got to wait for them to decide if they will get another team together. To me they act like a bunch of quacks...

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Coco Li
Reviews 1
2020-10-15 08:28

I'd give it zero if I could. 3 doctors at Carle to...

I'd give it zero if I could. 3 doctors at Carle told me I got nothing wrong with me, despite the fact I was suffering from terrible nerve pains and burn sensation all over my body. Such conclusion was reached after a 14k brain and cervical spin MRI, 2K useless physical therapy. Even after insurance,...

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Deb Demlow
Reviews 1
2020-10-12 09:16

Some of the Drs lack hearing. 1 said I had IBS and...

Some of the Drs lack hearing. 1 said I had IBS and I was talking about bladder issues. He then got loud and argumentative. He kept getting louder and louder. Not professional at all! Another Dr I chose as a primary and wanted to drill me lime a staff Sgt on why I switched. He never listened to my ch...

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Harry M
Reviews 1
2020-10-06 15:59

Carle Hospital owns Health Alliance insurance comp...

Carle Hospital owns Health Alliance insurance company. That presents a conflict of interest. Your doctor requests authorization for expensive treatment, insurance denies to cover. Doctor pretends to 'appeal' the insurance decision, while not really doing so (his letter is not even a letter - it's hi...

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Ash
Reviews 1
2020-10-03 12:07

Gave me a "definite" diagnosis and rushed me out w...

Gave me a "definite" diagnosis and rushed me out without being able to give me a "definite" diagnosis. I came in with pelvic pain and vomiting from the pain. Diagnosed with a stomach bug despite presenting most symptoms of endometriosis or PCOS complications. Because you CANNOT DIAGNOSIS ENDOMETR...

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Nikki Byrnside
Reviews 1
2020-10-02 04:10

My elderly father was hospitalized for nearly 10 d...

My elderly father was hospitalized for nearly 10 days, and during that time, no one from hygiene came in to wash him up, shave him, as they normally do. They complained about having trouble dealing with his dementia, yet never thought this might be comforting. It is not his first hospitalization, ...

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Jeff Christianson
Reviews 1
2020-10-01 19:16

wish i could write better about carle hospital aft...

wish i could write better about carle hospital after one doctor saved my life while another is doing nothing just continuing treatments of previous doctors.

I just came back fro my appointment with Dr. Samineh Khosrowshahi and i left massively disappointed with her treatment plan and discussion i...

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Aryaman Kochhar
Reviews 1
2020-09-28 12:05

Good care and physicians but the administrative se...

Good care and physicians but the administrative sector needs work. I was told that my insurance (blue cross blue shield) would cover my service, until I received a call saying that Carle had changed their insurance partners during the time of my service. This left me with a large bill - but the prob...

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tonee trueblood
Reviews 1
2020-09-22 17:38

It's been the worst place to see a doctor staff do...

It's been the worst place to see a doctor staff don't attend to you last time I was there I was calling a nurse and was left unattended bleeding through my noise and now I lost my noise and look horrible and now have a hole in my mouth unable to drink any thing or take my mess and doctor Bailey keep...

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Jeremy M
Reviews 1
2020-09-20 23:27

I have had nothing but a positive experience here;...

I have had nothing but a positive experience here; all the nurses and doctors have been fantastic. Clean, knowledgeable, and professional.
Everyone complains about billing-- look we all know our Healthcare system isn't free. Does it suck it costs so much? Yes. If you not have insurance and it costs...

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muzette austin
Reviews 1
2020-09-19 02:18

Worst Customer Service I Have Ever Experience! No ...

Worst Customer Service I Have Ever Experience! No Hospitality, No Friendly Staff, Show No Concern, Extremely Long Wait For The E.R.!!!! Went to Presence Hospital and received great service, friendly staff, got in a room right away, and doctor came in five minutes after we enter our room.

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Chris Drummond
Reviews 1
2020-09-12 20:28

Carle advertises that they have an Ehlers Danlos S...

Carle advertises that they have an Ehlers Danlos Syndrome expert and been twice and both times the doctor says they do not treat Ehlers Danlos Syndrome! They also are spreading false information stating there is a genetic test for type 3 hypermobility and there isn t to this day. There is for ever...

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John Winters
Reviews 1
2020-09-08 11:36

Carle Hospital as a whole is a really good hospit...

Carle Hospital as a whole is a really good hospital.
There are always a few bad apples though. Dr. Rauther is especially horrible. In my opinion , she should be fired on the spot. I'm not sure why she is still there after all these years. I've even asked personal friends and they don't even have a...

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Holly wade
Reviews 1
2020-09-03 10:44

If I could give ZERO stars I would. I Will NEVER g...

If I could give ZERO stars I would. I Will NEVER go to this hospital again. Brought my 9 day old baby to the ER for seizures. They did blood work and said his calcium level was low but wasn t concerning and scheduled us to see a Neuro in a week. Saw the Neuro and she said Epilepsy and sent us home o...

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Sagarika Bisoyi
Reviews 1
2020-08-28 05:02

This is my very first experience in US to go to an...

This is my very first experience in US to go to an health care provider. I was nervous. However, I was received very well, signed up quickly and was helpful. I was escorted to a waiting area and Katie (nurse) came within a minute and was very sweet, nice and made me comfortable. Took initial reading...

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Jill Thompson
Reviews 1
2020-08-26 17:38

Carle has been keeping me alive for years i've be...

Carle has been keeping me alive for years i've been to many excellent highly rated hospitals over the years in chicago but carle is by far the best.The care i've recieved every time is above and beyond.Dr.s are impressive they admit when they dont know something,then start looking,and,finding other...

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Johnny Honest
Reviews 1
2020-08-26 09:08

Ive always had a great experience with carle. They...

Ive always had a great experience with carle. They have been patient, fast to getting me into appointments and the right equipment. I think some of the referrals were not really necessary but I followed through anyways. My eye dr. did 4 surgeries on my eye. The first three were great, the 3rd one wa...

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Michael Walker
Reviews 1
2020-08-25 16:32

Very nice hospital and the whole 7th floor has the...

Very nice hospital and the whole 7th floor has the BEST and friendliest nurses I've ever came across in a hospital. They go out of their way to please their patients and their patients families and i thank them for that. Them nurses all deserve a raise!

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crystal stapleton
Reviews 1
2020-08-25 08:20

Overall experience has been concerning. One nurse ...

Overall experience has been concerning. One nurse was great. Everyone else was not impressive. Feeling a dread about seeing the bill because I was just informed they classified my daughter as outpatient observation rather than inpatient. Playing semantics doesn't leave me feeling good about this at ...

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Mark Yu
Reviews 1
2020-08-25 07:51

Terrible billing management! They rely so much on ...

Terrible billing management! They rely so much on paper bills! If you miss one, it looks okay from both the insurance company's website and MyCarle payment due amount. They trick you using the terms and categorized account number. As international student, if you miss one mail when you are not in th...

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Hui-Chia Yu-Kemp
Reviews 1
2020-08-19 13:55

Very bad billing system. Kept sending me the bill ...

Very bad billing system. Kept sending me the bill that was not updated. I have been calling the billing people many times to confirm my insurance and payment. Still receive another bill that ask me to pay more. very disappointed.

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Tim Yardley
Reviews 1
2020-08-18 01:10

Okay, Carle is by far the better hospital in our a...

Okay, Carle is by far the better hospital in our area (in my opinion), but they don't treat their employees very well, they have some really bad policies, and their billing department seems to treat patients more as an adversary than someone that is willing to work with them to resolve whatever the ...

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Nate Mercier
Reviews 1
2020-08-13 13:51

The staff here has been amazing. We've had 3 over...

The staff here has been amazing. We've had 3 overnight stays in the past 4yrs and we haven't had a bad experience yet.

Everyone from the baby delivery team, to NICU team, to nurses to cafeteria staff have been helpful with instructions, directions, and have been very polite during our different ...

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Mike Mullen
Reviews 1
2020-08-01 05:33

Great hospital, good doctor's, only flaw I experie...

Great hospital, good doctor's, only flaw I experienced was long haired redhead who is at front desk in er, no help at all has personality of a sloth, people come in stressed out trying to find loved ones, need someone with compassion to help you

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Rebecca Motley
Reviews 1
2020-08-01 01:59

ER visit with my daughter in late January. While ...

ER visit with my daughter in late January. While the ER is always slow, since there are sometimes more pressing emergencies that understandably take precedence, the staff and doctors were very caring and professional. Our nurse was great. My daughter had to have a procedure performed there in the...

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Cliya Nasha
Reviews 1
2020-07-28 06:45

Sometimes the wait can be long but once they get y...

Sometimes the wait can be long but once they get you to the back they are always caring and make sure their patients are comfortable and leave with the care they need the little things can be looked over because at the end of the day it s abot the care they provide to the people of the community

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Frank Warren
Reviews 1
2020-07-27 16:18

I brought my wife to Carle ER at 7:30 am for sever...

I brought my wife to Carle ER at 7:30 am for severe abdominal pain and vomiting. It started out fine for the first hour, they addressed her pain and gave her something for the vomiting. It was after the first hour that things went to hell, they ordered a CT scan and it took close to an hour to get t...

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Amanda Babin
Reviews 1
2020-07-27 14:53

I have nothing but good things to say about this f...

I have nothing but good things to say about this facility. We ended up at Carle which is an hour and a half away from home, because they were able to expedite care for us when our local healthcare system was unable to. They definitely did expedite treatment for us to say the least, and we were very ...

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Just Another Human
Reviews 1
2020-07-25 01:48

I literally can't believe that this establishment ...

I literally can't believe that this establishment only has a rating of 2.9. I was life flighted to this hospital, over an injury so bad I almost lost my arm. The staff couldn't be nicer. I never fill out reviews, but this hospital is amazing. Every staff member is so sweet and egar to help. Out of...

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Leslie Krause
Reviews 1
2020-07-23 22:56

Carle is billing me for seeing Dr. Zasada >30 minu...

Carle is billing me for seeing Dr. Zasada >30 minutes, even though he only spoke to me for 10 minutes and said that I didn't even need to be in the hospital. He also refused to refer to me by my legal name. Now I'm receiving bills now from Carle with the wrong name. When I called their billing depar...

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Olivia Grace
Reviews 1
2020-07-22 05:20

People don't ever go to Carle hospital or any asso...

People don't ever go to Carle hospital or any associated entity because they are very nasty of handling claims collections. They've charged me with the hospital and the ambulance services over $11,000 from a car accident when I went there. Instead of using the car insurance to charge or proces...

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