Horrible, horrible customer service. The staff inc...

Horrible, horrible customer service. The staff including the doctors are usually very friendly and helpful, but impossible to get to them. It takes sometimes HOURS to get an appointment (even with their call back feature), the self-check kiosks replacing humans are absolutely the worst way of saying "we only care about our profit". Doctors are rushed to see the most patients possible, and policies are implemented to make their time "more efficient" while the patient's time is not valued. Carle is a perfect example of what happens when big business profit-making drives health care policy. How can the executives at Carle sleep at night???