Canada Goose

3.5 · 340 reviews
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K
kv
Reviews 1
2020-10-28 02:54

Dear Sir/Madam,

Dear Sir/Madam,
I am writing today to complain of the poor service I received from Yorkdale Canada Goose Store today (on Oct 3, 2018). I was talked with the store manager Jimmy.

I ordered Expedition Parka Northstar White XS Women with one of the sales on Aug 28, 2018. I totally understand...

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Vignesh Shanmugam
Reviews 1
2020-10-25 17:07

My experience with Canada goose is really good. Th...

My experience with Canada goose is really good. This is a costly jacket for the cold we can wear layers but for people who just want to wear a shirt or t shirt, then this is the jacket they should buy.
If you wear this jacket you don't have to wear layers.
I got a expedition parka jacket is costly...

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Paul Pableo
Reviews 1
2020-10-25 12:23

First store in Canada, variety of styles. From ext...

First store in Canada, variety of styles. From extreme weather to there new Spring and knitwear line. Typically get an impulse of shipment, of no size is available the sales will take your name and number and contact you when it's available. Staff is very knowledgeable, sincere and helpful! Bought ...

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Nicole Goncalves
Reviews 1
2020-10-19 03:31

Walked in the store and didn't get much attention ...

Walked in the store and didn't get much attention from the staff, maybe because I look young and they thought I wasn't buying (even though I came to Yorkdale specifically for a Goose jacket). Donna was helping another young crowd and when she finished she came to me and I was so happy with her and h...

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Gabriel Landaverde-Ponce
Reviews 1
2020-10-17 20:47

I'm unsure why this place has negative reviews bec...

I'm unsure why this place has negative reviews because the times that I've been here have been remarkable,the staff are very kind and attentive and they are very patient to adhere to my needs and wants as it took some time for me to find the right jacket for my father, over all this place and the st...

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Maxine Hypolite
Reviews 1
2020-10-17 20:11

The waiting line alone is an experience, it makes ...

The waiting line alone is an experience, it makes me feel looked at in a bad way as people in the mall are walking by. It seem so inappropriate to have security, who can be sometimes rude, being that Canada goose is such a household name I am concerned for their stores imagining prior to even steppi...

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T
Tech Analyst
Reviews 1
2020-10-17 06:16

Been there multiple times and I've purchased a num...

Been there multiple times and I've purchased a number of their jackets, the product is spot on and having a local store to check sizes is great. The downfalls, well its always packet, once I waited an hour and looking in the store a number of folks in it were not even looks just standing in talking...

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Super Star Reviews
Reviews 1
2020-10-15 17:43

Careful: For the first 6 months, expect your cloth...

Careful: For the first 6 months, expect your clothes underneath the jacket to attract loose, goose feather material! They don't tell you this before the purchase. Had a few of my black sweaters ruined. When I called for support: they said I'd have to pay one-way shipping and send it in for warranty ...

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Dani H
Reviews 1
2020-10-14 10:46

I had a great time here, the only complaint I have...

I had a great time here, the only complaint I have is the massive line outside the store. The staff were incredibly helpful and were able to find the size I was looking for by calling two warehouses (their system showed they were sold out).

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Curtis Heard
Reviews 1
2020-10-08 23:19

Don t waste your time. I ll preface this review by...

Don t waste your time. I ll preface this review by saying I had to go to the store to do an exchange/ return. Similar to most higher end retail stores where the staff think they are above the paying customers. Wait times to get in the store are outrageous. All that being said, the line is here for a...

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Sean Nathan
Reviews 1
2020-10-08 04:19

I love when stores do this.. I have no issue with ...

I love when stores do this.. I have no issue with the services. Everyone is friendly and helpful but they will do their best to sell you something, have you try on what you want but then follow up with we don t have that in stock .

If I come in interested in a specific style and you spend all th...

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Sajad Mahmoudi
Reviews 1
2020-10-07 00:43

New employee's are not trained enough to talk to c...

New employee's are not trained enough to talk to costumer. I remember because of good customer service from last 3 years ( 2015 - 2018 ) I bought 5 jackets and I never had this experience that I had today with new rude employee. I asked him 3 time call your manager or supervisor and he didn't respo...

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Steven Yang
Reviews 1
2020-10-05 22:04

I've been a loyal customer of Canada Goose since 2...

I've been a loyal customer of Canada Goose since 2011 when I bought my first Parka. At this time they were only available at Sporting Life in Toronto and was not as popular as it is today. As the brand increased in popularity, the primary thing used to advertise the product at the Canada Goose store...

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Victor Hu
Reviews 1
2020-10-02 10:11

Great selections and good customer services.

Great selections and good customer services.
I am glad the girl who speak Mandarin did it help me, maybe she had a long shift, she is very good at rolling her eyes and show attitude to customers. I am very sorry for those people who don t speak English, avoid her if you can.

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Jeremy Ng
Reviews 1
2020-09-26 10:32

Staff was really helpful and attentive and we even...

Staff was really helpful and attentive and we eventually were able to enter the store and make our purchase. The line to get in was a little unreasonably long and I wished there was a system in place to get in faster (i.e. a quick-shop line!).

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srushti govinda
Reviews 1
2020-09-22 08:27

Not sure why there are so many negative reviews he...

Not sure why there are so many negative reviews here. Let me point out a few things that matter when you enter a brand store like Canada Goose.
1. The material and the offerings this brand has for Winter wear is of no match to any other brand and hence the price does all the justice. It comes with ...

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Rina You
Reviews 1
2020-09-19 17:23

I visited the Yorkdale Canada Goose location today...

I visited the Yorkdale Canada Goose location today as an unsatisfied customer due to a defective product. Victoria, one of the store managers, provided professional service and was able to satisfy the shortcomings of the defective product efficiently.

Victoria s quality of service and professiona...

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Nikki Jin
Reviews 1
2020-09-16 20:02

Yesterday, they told me they can't sell me the jac...

Yesterday, they told me they can't sell me the jacket AFTER I paid the full amount and after they cleaned and prepared the jacket. When I was paying, they were going to just stuff the jacket in the bag without cleaning it even though they cleaned every other customer's coats before putting it in the...

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Adam Slater
Reviews 1
2020-09-15 13:54

Arms had minimal if any warmth. The product was de...

Arms had minimal if any warmth. The product was defective* and a return was attempted within 30 days of purchase. Return policy is completely unreasonable. If the product is defective, there is no good customer service rationale for not allowing it to be returned during the 30 day return period. (*D...

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Ray Tian
Reviews 1
2020-09-14 05:12

Follow-up:

Follow-up:
As the owner reply suggests, I wrote an email to their customer service and warranty team again. However, the team just replied me a same email as last time, which says like "repair would not pass QA as the color difference is noticeable". So, nothing changed! Guys, from my experience, ...

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Aaron Smedley
Reviews 1
2020-08-28 01:52

A very long wait to get in at any point, unless yo...

A very long wait to get in at any point, unless you work outside normal hours. Lacklustre store design would be ok, but it s also very hard to navigate and find a product if you re looking for something specific. Ok experience, I just expected a whole lot better.

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Maria Jose Nino
Reviews 1
2020-08-27 23:12

Purchased a jacket online in Canada Goose Canada s...

Purchased a jacket online in Canada Goose Canada site, came with a broken zipper, called the 1-800 to ask if I could return in store they told me "yes you can", went to the store, line up, and found out that apparently the 1800 tells you wrong information (that is what the manager said) that if you ...

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Miles Thompson
Reviews 1
2020-08-22 23:38

Wow

Wow
Great product and customer service

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Syed Raza
Reviews 1
2020-08-20 09:52

Had an awesome experience buying my first Canada G...

Had an awesome experience buying my first Canada Goose jacket! Junior is extremely knowledgeable and went over and beyond to make sure I was satisfied.. I loved how he really knows the Canada Goose brand so well he definitely knows the roots, he was telling me which type of people used the jackets t...

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William Lauzon
Reviews 1
2020-08-17 08:16

The only person that said anything to me was the d...

The only person that said anything to me was the door person with a muffled 'hi' and 'bye' with my coming and going. I know this is a premium brand bit the prices are up there to say the least. If you have $195 for a toque, I say do it. I didn't want to check the price of the jackets because... I am...

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Erwin De Bruin
Reviews 1
2020-08-13 05:36

Friendly received. Nice seller not urgent. First m...

Friendly received. Nice seller not urgent. First model coat and correct size selected. Then the color jacket. Then the safe with coats was opened after which you could make a choice from the fur collar. Fur collar is unique per coat. We were offered a drink in the comfortable seating area. Very pers...

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