Dear Sir/Madam,

Dear Sir/Madam,
I am writing today to complain of the poor service I received from Yorkdale Canada Goose Store today (on Oct 3, 2018). I was talked with the store manager Jimmy.

I ordered Expedition Parka Northstar White XS Women with one of the sales on Aug 28, 2018. I totally understand that it is very hard to get this Parka and I am no problem to be placed on the waitlist with my name and my phone.

Yesterday(2018/10/02) I missed a call around 16:47 without any voicemail message nor any further call. I talked with my sales, she told me she will check it today and let me know. I have been told that for especially this White color, your store manager Jimmy would not let the other sales know if he got it from the shipment, and Jimmy will call the client from the waitlist by himself. So the story is Jimmy call my cellphone when I was in a working conference call without leaving me any voice mail message, then pass my Parka to the next client on the waitlist. I am super upset and thought it is too ridiculous, then I called back to Canada Goose Yorkdale. One of your sales pick up my phone and asked me if I knew any particular person called me or not, or if anyone left me any voice mail message (I thought it should be the standard guideline for them to leave client a message based on her words). Unfortunately, your store manager Jimmy did not leave me any message and passed my order to another client, especially I waited that for one and half month! Finally I got the chance to talk with Jimmy over the phone, it was a horrible conversation with him! He was unprofessional, poor customer service, unfriendly, he doesn t really care about my feeling and it sounds like I am begging him to purchase this Parka. From the whole conversation, he did not even say one sorry for without leaving me a voice mail message. And he told me that I must pick up the phone at the moment if he call me next time, otherwise I will lose my order again.

It is not reasonable as long as I have a full-time job, I am not that kind of person who purchase the Canada Goose and then resale it back to other country with a higher price. They have time to pick up the phone immediately and might have relationship with the store manager. I planned to purchase this Parka for my mother s birthday gift since my mother s birthday is nearby. It was awful experience and I thought I was treated not as a value client, I am so disappointed with your company and I won t purchase any other Canada Goose product in future, so does my friends and my family. I am now concerned about should I sell my existing Canada Goose stock since I got such a bad experience.

Furthermore, for your store manager Jimmy, I don t think he is qualified for this important role. He damaged your brand image, especially the Yorkdale Flagstore.

I trust this is not the way Canada Goose wishes to conduct business with valued customers. I would like to hear some feedback from your company to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.