Follow-up:

Follow-up:
As the owner reply suggests, I wrote an email to their customer service and warranty team again. However, the team just replied me a same email as last time, which says like "repair would not pass QA as the color difference is noticeable". So, nothing changed! Guys, from my experience, if you are considering their products, do some research about their warranty policy and after-sale services, so that you would not waste your money. For me, I will definitely choose other brands next time.

Original Review:
5 stars for their customer service, 2 stars for their product quality, and 0 star for their warranty team. I got my jacket at the end of 2016 at this store, and I only regularly used it during winter season. Unfortunately, I got a tear at right armpit area at the end of 2018 (not any accident happened, I promise). That means it only lasted for 2 winter seasons, and it costed me around $1,200. I cannot believe products from such high-end and professional brand only last for such a short time.

I took this jacket back to the store and their customer service was very nice and helped me send it back to warranty team. However, the team said the jacket was not repairable due to lack of same color panel and materials, and not replaceable either due to their warranty policy. I replied that I really like this jacket and I don't mind if I have to pay extra fees for the repair to make it back to working condition, but they still insisted and did not give me any other option but just returned it back to my address.

The jacket is still in my closet with that tear unrepaired, which always reminds me that I should never buy their product again, unless I'd like to waste my money. I also share my experience with my family and friends when they consider buying winter coat, bc there are always better options than Canada Goose.