Purchased a jacket online in Canada Goose Canada s...

Purchased a jacket online in Canada Goose Canada site, came with a broken zipper, called the 1-800 to ask if I could return in store they told me "yes you can", went to the store, line up, and found out that apparently the 1800 tells you wrong information (that is what the manager said) that if you pay with Paypal there is "nothing they can do in store" - I asked for a gift card or a new jacket (they weren't helpful). Supervisor came, took the jacket (no paperwork given) to send to a "warehouse"; I asked for a business card to follow up. No one calls, manager does not return email to confirm the transaction, numerous emails, twitter messages. We aware of buying expensive products like this and the customer service you will receive is terrible. I can't imagine sending something for a repair.... I won't purchase any of these jackets or products ever again. Check Kanuk in Montreal, great products and quality.