I have a Brother Scan n Cut DX and have had issues with the scanning(user error). I called twice, both times I spoke with Emily. She was super friendly, knowledgeable, and solved my issues. Her customer service rocks.
Purchased a Brother MFC-L2740DW. Error message DIFX Driver Package Installer error =10. Brother tech support-contact the computer company (not the first Brother we own-printer should work). Three days later-still does not work. Called corporate-"We'll let Japan know". Brother has no interest in supp...
Six printers in 4 months, all with cartridge cannot detect errors, some new and some refurbs. Company is not interested in keeping customers happy, just keep sending out malfunctioning units in place of malfunctioning units. Worse than HP. They dont want to talk to you.
Bought a Brother 4-in-1 printer to replace an older one we had. Ended up with their MFC-L6700DW model. Once we has set it up, it immediately started tearing documents we put in the feeder (including important legal documents). Tried to get help from their "Live Assistance" help screen, the person ju...
The SQ1985 is garbage. Don't buy it because it is defective. I bought the first one in January at Walmart in valley Stream NY, the machine had several problems. I returned it and purchased another since I loved the embroidery features. In Aug I opened the box to use it and the bobbin had threading...
My MFC-J491DW/MFC-J497DW has been totally useless from when I first bought it - I cannot get it to power up and I have tried re-installing from the software disc and nothing happens - I wish I have never bought it!!!
Bought a printer and have been trying for two weeks to buy replacement ink. Tried emailing, calling several times, and nobody ever answers. Apparently only one department can solve for an incorrect billing issue. I don't see how organizations like this survive when the simplest of tasks cannot be ha...
I have had Epson & Canon before a Brother printer, and I can honestly say that Brother's was the best I got. The model I have is MFC470DW. It runs well and is great for long term. I love their products !
I must commend Brother's customer support. For so reason my laptop would no longer print wirelessly? My brothers printer is more than 2 years old. I called brother's customer service and they were very helpful and I am able to print thanks to Brother's customer support.
William A. MacDonnell, DDS
Is there a lower rating I could provide? Since going to a Brother multi-function 3 years ago, the list of problems grows. Note that it's not one printer, it's all three I've bought. Too many problems to list, but to give you an idea of how this company abuses its customers, I'll just give you my exp...
Brother won't stand behind warranty on 2-month old printer. Problems with ink sensor and ink pad sensor. Stay away!
Wifi printer randomly disconnects from wifi, then it takes an hour to reset. Phone support is awful as is website. If you can avoid brother, you should.
Good product. Just a shame the very worst customer service. There is a reason they make corp phone number hard to find and hide there email address. Guess would get to many.
At least get a simple answering machine. Even if it would take them a month to call you back. Otherwise plan on being on hold...
Worst service ever, even Chinese printers work better and have better customer services. I got a printer few months ago and now its not printing black ink. They are ready to take this matter in court but not give me service as i was promised at the time of purchase, even stopped replying to my email...
I bought one of the Design N Cut machine last January. Got 3 projects cut. The rest of the time I have spent trying to the the machine to work. That would be 11 months!! Software communication issues and glitches. Reached out to customer service but that was only a circle of frustration. They s...
I have been useing Brother products for decades. Never an issue. Thank you Brother!