David Krause

Review of Brother Intl.

Is there a lower rating I could provide? Since goi...

Is there a lower rating I could provide? Since going to a Brother multi-function 3 years ago, the list of problems grows. Note that it's not one printer, it's all three I've bought. Too many problems to list, but to give you an idea of how this company abuses its customers, I'll just give you my experience today. Call to resolve an issue at 11am, during down time from meetings. I figured two hours was plenty.

After holding for 22 minutes, a woman named Christine answers the call, asks me for my first name three times (I gave it to her all three times), she then says "In the interest of providing quality customer service, I'm disconnecting this call." Click.

I call back. Hold for 17+ minutes. A woman from sales answers. "Sorry, I'll transfer you to support.". Support gets on the line eight minutes later. Guy says, "Sorry for your problems, but I do hardware, I'm transferring you to a software specialist." It's now been another 30 minutes since that transfer. It's now 1:17 minutes later, and I've yet to speak to anyone who can actually do the job.

That's just trying to get support. Try using their crappy printers within the constraints of their productive capability. Junk. Almost enough to drive me back to HP.