I bought one of the Design N Cut machine last Janu...

I bought one of the Design N Cut machine last January. Got 3 projects cut. The rest of the time I have spent trying to the the machine to work. That would be 11 months!! Software communication issues and glitches. Reached out to customer service but that was only a circle of frustration. They said it will be an issue with the router. No other equipment we own has issues with internet connectivity. No, not the router. Then said I needed to upgrade my software. Installed two updates that solved the issue for maybe a week. Asked for a refund and told they don't do that. Was offered another machine but they must have my credit card first. I used to think Brother was a good product. This is one customer you have lost for life!!!!!!