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Blue Mountain Hotel

4.4· 3,243 reviews
Average ratingGreat
4.4/ 5

Based on 3,243 reviews

556%
438%
32%
21%
13%
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What reviewers say about Blue Mountain Hotel

Generated with AI from 3,243 reviews on Trustburn · updated 34 days ago

Across the cross-section of reviews, customers generally praise the variety of activities, the friendly staff, the clean rooms, and the enjoyable village atmosphere, while a smaller share point to outdated facilities, pet-related disturbances, expensive tickets relative to open rides, and slow rental service as drawbacks.
What does Blue Mountain Hotel do?

Blue Mountain Resorts Limited is a large mountain resort located in the Blue Mountains, offering activities such as hiking, zip lining, mini golf, rock climbing, and downhill biking in the warmer months, with snowboarding and skiing available during the winter. The village on-site includes multiple restaurants and rides, and the property also offers rooms for guests.

What are the most common complaints about Blue Mountain Hotel?

Based on the lowest-rated reviews on file, critical reviewers complain about confusing and inconsistently communicated lift ticket pricing, overcrowding with long lines at check-in and activities selling out, and changes to season passes following a change in ownership that eliminated previous discounts for seniors and young families.

AI-generated from reviews on this page. Verify anything important with the company directly.

CM Kuncham
Reviews 1

There were many rides at bluemountain and there were lots of restaurants in the village
Some of the activities they have there are the Ridge runner, hiking, zip lining, mini golf and rock climbing etc.
I would like to go there again to snow board and ski during the winter.

Zack Gray Ritchie
Reviews 1

We are at the Firehouse Pizza Co. and it was delicious! We took advantage of the Monday special which was any two pizzas for $25 with the purchase of two drinks. Very good service, our table was more than adequately taken care of. Very neat atmosphere. Our server asked us where we wanted to sit, so we opted for a seat by an open window.

Ahmed Shehab
Reviews 1

The resort is amazing as it gives you easy access to the bazars walkway (village shopping stores) and lodging guests will also receive a 15% discount for the adventure outdoor activities.

There is a huge free parking space very close to the resort, so personally I might not stay at the resort and find a nearby accommodation instead of paying the high premium of staying at the resort. Some hotels and lodges are 5 minutes drive to the resort and their rates are almost half price especially during summer.

JJTHEGREAT Mahatma
Reviews 1

It was amazing how many people were in the same place as the other side of the country z the people who have won this game rn of psg are the same as bhupi vs little suraj and the videos and pictures I'll add some stuff later on the test to someone else and it sucks to be a little bit too much to ask for

Sam K
Reviews 1

Considering my friend and I went during prime time, there were some busy times and line ups. Check-in was a decent wait. Expect an hour wait for rental equipment and ticket purchase. Aside from that, the lifts were a smooth process. The accommodations were sufficient for what we needed for a night. The hot tub was a nice touch.

Masharul Mahfuz
Reviews 1

Amazing place for recreation. Better in winter for skiing.
I you want to go skiing, make sure you have a budget of at least $120. However, you will need more money if you want to explore more. Ridge runner is a must. Costs $20/ adult. But it's an amazing experience. You can drive all the way on to the mountain top to enjoy some breathtaking views.

Joshua Lomonaco
Reviews 1

Best ski resort in Ontario only because it is the tallest hill around, lift tickets are expensive for what it is. The village is nice though but there are done terrible food options, mostly bars or pizza places available, and nothing else. They need to modernize more.

Alex A
Reviews 1

I recently went through a tough time with my family and I'd prefer to spare the details but Blue Mountain was very kind and generous to take into account our situation. I will certainly be coming back because the resort is great, but the customer service has been outstanding. Thanks again Blue!

Erin Beleny
Reviews 1

My husband and I frequently visit Blue Mountain Resort for their downhill mountain biking. To be quite honest, it can be overwhelming as a first-time guest, as there are not a lot of resort staff to show you where to register for day passes, complete your waiver, etc, and the lines can be long. Visit early in the day to ensure a speedy registration. Once the preliminary tasks are done, you are on your way to a very enjoyable day, with breathtaking scenery and just pure fun. We have stayed at various parts of the resort on several occasions, and have never been disappointed. As far as the Village, there is something there for everyone. A fun, beautiful, romantic getaway.

Kenneth Lee
Reviews 1

Best ski resort in ontario in terms of numbers of runs, transport capacity of chairlifts, and many accommodations and restaurants around to make Blue Mountain one of the must go places in winter. Also Blue Mountain is the only ski resort to groom all the runs twice daily to keep the best condition possible even for the night skiing.

Andrew Jackson
Reviews 1

Not the greatest, but the best that you're going to get in Southern Ontario - prices are reflective of that as well. If you have to get on a plane to get here, you might be better off spending that $$ on a trip out West or to Europe.

That said, it's a very nice place to visit if you're interested in a somewhat local getaway.

Kerolos S
Reviews 1

A wonderful community built off the side of the mountain. A place where friends and family can come and enjoy dinner or watch entertainment in the open spaces. There are so many things to do that you cannot get bored of the sights. Shops and restaurants, there is a place for everyone

Nir D
Reviews 1

Amazing winter getaway! This place has everything. Ski, skate, music, view, life and the best spa! There are different slopes for different ski levels. The village seems to have everything from Starbucks to O&B to some amazing poutine.
They also have 2spas right in the Village. Would recommend to book in advance if you have plans yo visit. Having said that, you could sometimes be lucky to be able to book a spa bundle package for next day. They are accommodating that ways!!

C-Shark Chernobi
Reviews 1

Blue Mountain changed their lift ticket pricing policy. I will not be going back.

I don't begrudge them charging what the market will bear. Not at all.

However, the way they've approached introducing and particularly communicated the policy has been at best sloppy and vague (I can't say for sure if there has been explicit training to limit information provided to consumers; despite this result being my definitive experience).

FYI
Lift ticket pricing is now a variable rate depending on the day (eg if its a popular weekend and I suspect how many people pre purchase tickets). However pricing is not consistent for each Saturday for example. It depends on a number of factors. Literally, you don't know the price for the day until you get to the hill (perhaps you can call the same day?...). This was explicitly confirmed to me by a customer service representative.

Blue Mountain also implemented a third party website where one can choose to buy tickets in advance at a discount (again variable pricing). Although this may seem like a good option the administrative process is extremely cumbersome, actually takes longer to redeem tickets and the restrictions on redemption are prohibitive: Including absolutely no refunds.

Buyer beware.

BJ Cunliffe
Reviews 1

After booking the all day pass day priorwprior arrive an hour before open, it took 2 hours to get through the line to get our passes( an overcrowded line with no enforcement of physical distancing or wearing masks until you arrive at the door). Once we arrived at the front of the line we were told a good portion of the activities were already sold out for the day, no option to book online prior. People in front of us have had passes for 3 days and were unable to do activities all three days. They are overselling tickets and not offering any compensation for people who are stuck in line for 3 hours waiting to get their wristbands. The website offers no info regarding activities getting booked up. While I understand things have changed and business are trying to recover they seem to only care about overselling tickets and not the enjoyment or safety of the customers.

Bruce Lee
Reviews 1

Parking is a nightmare on busy days.

When new overloard owners took over (investment corporation from USA) they eliminated all season passes except for the icon pass (can be used at many us resorts but is sold in usd and is expensive) and the 5x7. All of the seniors passes, youth passes, and 6x7 passes were eliminated so that Blue Mountain can make more money. When is enough, enough? Greedy buggers.

Streamlining options means reducing available options. Seniors pass discount is ok but what about the legends pass? I believe it was $99/yr for anytime use for ppl older than 70. Also there was a 6x7 pass so that young families could actually use the hill on weekends during the day. Now I would have to buy ikon passes for every member of the family $$$$$.

My money is going elsewhere.

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About Blue Mountain Hotel

Blue Mountain Resorts Limited is a largest mountain resort is nestled on the shores located in Blue Mountains.

Categories
Hospitality