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Blaupunkt

4.1· 2,916 reviews
Average ratingGreat
4.1/ 5

Based on 2,916 reviews

563%
421%
37%
24%
15%
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What reviewers say about Blaupunkt

Generated with AI from 2,916 reviews on Trustburn · updated 31 days ago

Customers generally describe Blaupunkt as a well-organized and pleasant place to browse with a large selection of products, and many say they enjoy returning, though some mention wanting more advisory staff on hand.
What are the most common complaints about Blaupunkt?

In the lowest-rated reviews on file, customers complain about long waits, unhelpful or dismissive staff who refuse to assist, and frustration at not being able to reach store employees by phone before closing time.

AI-generated from reviews on this page. Verify anything important with the company directly.

Eric Suter
Reviews 1

Favorite Saturn store!
If I need something from Saturn, the one on Alex is my number one.
First of all, the size is class. 3 floors with huge selection. Also the staff is very nice. If you're tech-savvy, great store to spend time.

Jugantak Bansal
Reviews 1

Friendly & knowledgeable staff. We were traveling Berlin & had to go back couple of times after purchasing the item. Service was excellent of Saturn Alexanderplatz outlet. On the contrary it was extremely bad service from Saturn in Mall of Berlin near Potsdamer Platz. The staff didn't replace a faulty product bought 1day ago from Saturn Alexanderplatz saying Saturn return policy said so. Upon asking to show such policy he couldn't. Also said that Saturn in Mall of Berlin had a different owner than one in Alexanderplatz. I had to rush in 30min to Saturn in Alexanderplatz for replacing. There again very considerate staff attended my problem & apologized for inconvenience. Saturn as a company needs to listen this review & ensure that return policies are followed in every outlet.

ara es
Reviews 1

In principle, a very likeable, good store like Media Markt too, they also belong together. And just like at Media Markt there is unfortunately no good customer service and exchanges and returns are very cumbersome and they want long explanations as to why and why you want to exchange or give something back and this customer unfriendliness in general leads you to buy online at companies where you don't have to undergo interrogation if you want to give something back for no reason. Too bad.

Jens Teutsch-Majowski
Reviews 1

I left my Brother printer cartridge for recycling when I bought a new printer cartridge in the Saturn store, and I forgot an important technical part of the printer cassette unit there. It is NOT possible to call an employee of the department to save the important functional part from loss! At 6.45 pm the woman from the head office tells me that the employees are all getting ready for the end of the day, and that is why they no longer pick up the phone, even though the shop doesn't close until 8 pm. "Just come over!" says the funny woman. Because: Calling the store directly has not been possible for years!
This anti-service drives people online to buy - because I don't get any service there either - only cheaper. I will no longer buy from Saturn or the sister market Merdia and I have left thousands of euros there over the years. You can get the original printer cartridge there by almost 40 euros cheaper! Take care friends of the sun ...

suri
Reviews 1

Went for a hard drive failure in my laptop. They "fixed it" but then it stopped working. Come to find out that they dropped a loose screw inside it and decided to use one of their own screws to tighten one of the components. This, of course, short-circuited my laptop and fried my motherboard. The repair service tried to claim that it wasn't their fault and suggested that I buy a new laptop from their store.

Daniel Weber
Reviews 1

Nice selection but not more than MediaMarkt from the Alexa. I only use this Saturn for a price comparison between Saturn and MediaMarkt.

... Saturn is usually more expensive, even if it's only a few cents.

However, the household appliances department is recommended. There, the prices were cheap and I was better advised than MediaMarkt.

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About Blaupunkt

Blaupunkt is a consumer electronics and automotive brand offering a wide range of products across multiple regions. Its product lines include car multimedia systems, car accessories, car replacement parts, and car care products, as well as electric vehicle charging equipment and power stations. In the consumer electronics segment, the company produces televisions, audio and home appliances, mobile phones, weather stations, batteries, and ultrasonic cleaners. Blaupunkt also markets e-mobility products such as foldable e-bikes, hoverboards, and e-scooters, alongside power tools, garden equipment, LED lighting, grills, and home security systems.

Categories
Automotive