Friendly & knowledgeable staff. We were traveling ...

Friendly & knowledgeable staff. We were traveling Berlin & had to go back couple of times after purchasing the item. Service was excellent of Saturn Alexanderplatz outlet. On the contrary it was extremely bad service from Saturn in Mall of Berlin near Potsdamer Platz. The staff didn't replace a faulty product bought 1day ago from Saturn Alexanderplatz saying Saturn return policy said so. Upon asking to show such policy he couldn't. Also said that Saturn in Mall of Berlin had a different owner than one in Alexanderplatz. I had to rush in 30min to Saturn in Alexanderplatz for replacing. There again very considerate staff attended my problem & apologized for inconvenience. Saturn as a company needs to listen this review & ensure that return policies are followed in every outlet.