Went in to get in upgrade and the associate showed no interest in taking care of that. Told her I needed a new phone since the one I had was having a lot of technical issues and she didn't care even though I was less then a month away from being able to upgrade. We have a family plan with them and m...
They were very helpful and tried to fix the problem.
The customer service is excellent! Friendly and helpful reps!
I went in because my phone turned off when I plugged it in. Kortney and Preston helped me as soon as I walked in the store. They were very helpful and nice, easily the best experience I have had dealing with cell phone issues. I was probably in here for about 5 minutes so they are very fast. I will ...
The staff is very knowledgeable and always friendly. My go to store!
Such a wait. Service was so slow. Our staff person was having a bad day a s didn't care about helping.
I joined Verizon after 18 years with Sprint. The network is better, but the customer service in abysmal, and that s something coming from Sprint. I joined your company in February. The sales man was very friendly and personable, make a good sales experience. I was given the phone and told all of...
They handed the phone to me and walked off. Guess setting up a new phone is not customary anymore in the wireless industry.
They are always helpful and polite and the store is clean.
Came in with a defective phone and they helped me take care of it in a timely manner.
They have knowledgeable and polite workers. They are friendly and helpful.
I took my phone in with very low level sound, although the settings for all sounds & alerts were at the max.
The Verizon rep gave my phone a thorough cleaning. Now I can hear ringtone & other sounds from several FEET away...no problem!
Chase is extremely helpful and did everything he could to help us out with purchasing SIM cards during our visit to Little Rock. Despite some system glitches, he persevered and got us sorted in the end. Would definitely utilise his services in the future!
Every time I come in Mr.David gets me right every time he s patient, kind and very helpful no matter how long it. I always walked out satisfied with a smile on my face.
Wouldn't sale me a charging ING cord without base although they had them
Good service and friendly staff wait time short for customer service
We might as well have not been there at all. There was one other customer in the store (a female by herself) who had all the employees' (all male) attention so no one wanted to help us. Too bad - we were ready to buy two new phones today.
Fast and accurate boom 5/27/20 BAM Again On Point today
Eric always takes great care of me. I'm in and out quickly every single time.
Wonderful customer service, the agents went above & beyond!
Verizon in general I have found very hard to deal with regarding customer service as any problems you have that shouldn't necessarily be yours not having been caused by your own carelessness are generally kept your problem but I have had some helpful people at this location that being said if I coul...
Good central location and the employees are helpful and friendly. It's never extremely busy any time I've ever been in.
These people have given us so many lies and excuses about my husband's state employee discount and our higher than normal bills for the last two months. My husband asked how to get the state employee discount and they said it wouldn't be worth doing since it only applies to a family plan and we had ...
Been with Verizon for years. Now although we shop on line..We get better Service that way.
Our specialist David was very helpful. He answered all of our questions thoroughly and honestly. This is the best customer service I have received from a phone carrier. You guys rock!!
Difficult to discontinue deceased persons phone. Nice employees. Just difficult procedure.
Fast at getting help and inform you on the do's&don't s
Top Top Top. Been with Verizon since pre Alltel days.... I ve Been in countless stores half way around the world, and coast to coast! From store layout, to customer service, it could not be better. Unless everything was free!!! HaHa. I would recommend driving across the metroplex just to use...
Went to fix my phone and employee deleted apps that I use daily with out my knowledge till I went to use them and discovered they were gone
The store location wasn't very busy at the time that I visited, so I was able to have triple the assistance. Thanks for taking good care of me guys!
David is wonderful! Very helpful and knowledgeable.
Great people. I am not tech knowledge. They help in keeping me in service.
Eager to help, knowledgeable of their products, often can resolve issue with your phone without having to send it for repairs.
Had to wait to find out that my pay card account is hacked and hijacked. Have to go without phone service.
I like Verizon they took care of every problem I had I don't have any thing to say bad about them
Eric did a great job helping me add another line to my existing account and helped us figure out how to set it up correctly. very patient and great guy!
The employees seem reasonably knowledgeable but not particularly so and service seems to take much longer than it should (while being helped, I have no experience waiting in line). It's also awkward having a rent-a-cop hovering over everyone while everything they sell is also tagged with security sy...
Great ambience and great spontaneous service. Tia and Samantha are the ones you want to meet for the wireless needs.
Kortney provided excellent custmer service. I needed a easy to use touchscreen for my mom and he was very knowledgeable about the phone that would be best for her.
Eric the Sales Rep was very helpful & friendly. He was very knowledgeable about my phone. He made my experience in the store great. He relieved my anxiousness very quickly
Even though it was almost closing time, a manager treated me as though he had all night to help me figure out how to access my voicemail. He was polite helpful personable and very efficient. I was out the door and on my way before they needed to lock the front doors.
During these unique times for shopping, Brittany was a breath of fresh air!
Great store. Centrally located. Very fast bill pay but anything else may take longer than your lunch break
This store is very convenient as far as location goes. I recently had a great experience when going in as they were closing. The guy was extremely helpful in answering my questions even with knowing up front I wasn't buying anything. I went in today and that person wasn't there so I got the usual se...
Not very helpful with a devise that came from them that's out of contract pre owner upgraded and gave me the phone. Understand manager Clarence job is to sell me when he said only if it's coming back to us for service. Otherwise we can't help. I considered change but noooooo. They DON'T need my busi...
I love going to the University Verizon store. The people their are friendly and very helpful. I don't go to any other Verizon store.
Today I went by and and the store was packed, then I found out it was because the network was down. Thank God I'm with at&t. Can you hear me now?
Got great service from Eric. Spacious, well stocked store. Plenty of parking.
Christian was amazing. Wonderful customer service!! Love this store.
Was instructed by Verizon customer service to go here for an issue..... Zero help, wouldn't even access my account to read notes on account.
Great staff,they work hard to solve problems and very personable and friendly
Really like the new personalities in this store. The previous staff were neither helpful nor friendly... The new staff has really changed that around!
Excellent place to get a phone very helpful staff I would recommend them.
edit!! BEST BUY does have stylus you can try s you can make a better informed decision when buying a phone with stylus. unfortunately the apparent manager, Preston, does not know how to talk to customers and is ok with losing business. customer service is easy. so when people fail they deserv...